Startup and Troubleshooting - 4G LTE Network Extender
Here's how to view the device display to determine the status of your Samsung 4G LTE Network Extender.
- The initial startup of the Network Extender takes 30-60 minutes. After successful startup the Power / Status indicator LED indicator on the front of the unit is illuminated solid blue.
- If the Power / Status LED indicator is still blinking blue after one hour, relocate the GPS antenna to receive a stronger signal.
- Ability to sign into the Network Extender Admin is available after step 6.
For additional help, view the How to Set Up Your 4G LTE Network Extender video.
Device State & Description | LCD Display | LCD Display Sub Steps | Action/Escalation |
|---|---|---|---|
1. System Off | No Display / No LED light | ||
The device is powered down and is not functional. | Refer to Initial Connection Activation and Setup for assistance. | ||
2. H/W Initialization | Starting Up | No action, please wait | |
The device is powered up and is initializing the hardware. | |||
3. H/W Initialization Failure | Hardware Failure See User Guide | Power cycle device | |
The device has a hardware failure preventing it from loading it's software. The device remains dormant in this state until power cycled. | Check Status and Alerts for assistance. If device remains at this step perform a Factory Reset. Replace if problem persists. | ||
4. S/W Initialization | Starting Up | No action, please wait | |
The device is verifying, validating and attempting to execute its software. | |||
5. S/W Initialization Failure | Software Failure See User Guide | ||
In this state there has been an error preventing the software from being executed. The device remains in this state until it is power cycled unless the condition is a result of a failed software update. In the case of a failed software update, the unit reverts to the old software and reattempt to come into service. If a power cycle is unsuccessful, a factory data reset may be necessary. | Do not power cycle during software update / reversion. | ||
6. Acquire IP Address (IPv4) | Acquiring IP Address | ||
The device is attempting to acquire a local IPv4 Address. If it fails it continues to retry and remains in this state. | Verify DHCP is enabled on the router. Update the router to the most recent firmware version. Refer to the router manufacturer for assistance with any settings/configuration changes. | ||
7. Ethernet Port Down | No Ethernet Detected Check Connections | ||
The device has no physical Ethernet connection to the local switch/router/gateway. A system alarm (ETH_PORT_DOWN) is active (see Related Info section at the bottom of this page). | Verify Ethernet connectivity on the back of both the router and 4G NE. Ensure the Ethernet cable is connected to the LAN port. Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes. Test other Ethernet cables if condition persists. | ||
8. IPSec Establishment | Connecting to the Verizon Network | 8a : "Acquiring the initial SeGW IP address" 8b : "Attempting to reach the Initial SeGW" 8c : "Successfully able to communicate with the initial SeGW" 8d : "Successfully authenticated and a secure connection has been established with the initial network" 8e : "Attempting to reach the Serving SeGW" 8f : "Successfully able to communicate with the Serving SeGW" 8g : "Successfully authenticated and a secure connection has been established with the serving network" | 8a : The Network Extender has a failure with initial/serving SeGW for IPSec setup. If unable to connect to the Verizon Network, go to the Admin Website to see if the service connectivity status is reachable or not. If not reachable, please check the LAN/firewall setting or contact your network administrator.8b : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes.Verify the servers are reachable. Check admin page to View Status and Alerts for assistance.8c : N/A 8d : N/A 8e : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes. Verify the servers are reachable. Check admin page to View Status and Alerts for assistance. 8f : N/A 8g : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes. |
The device conducts a DNS (Domain Name Server) lookup and establishes the VPN connection. If this process fails the device stays in this state and continues to attempt to secure an IPSec tunnel using the back off mechanism. | |||
9. Authentication Failure | Device Not Activated Call Verizon Support | ||
The system rejected the VPN Setup with the Authentication Failure? Message. The device shall remain dormant in this state and perform no actions until it has been power cycled. | |||
10. GPS Acquisition | Searching for GPS Please Wait | ||
The device is attempting to acquire a valid GPS location. It shall remain in this state until a valid location is provided by the GPS receiver. | If device remains at this step refer to Install the GPS Extension Cable. | ||
11. Configuration | Setting up Device Please Wait | 11a : "Connecting to Initial Management Server"11b : "Connecting to Serving Management Server"11c : "Configuration download is in progress"11d : "Parameter Configuration in progress"11e : "Software Update in Progress" | 11a : No action, device is downloading Software11b : N/A 11c : The Network Extender Admin page may not be available during this step.11d : N/A |
The device is downloading any new software and being provided with its parameter configuration | |||
12. Configuration Failure | Set up Failure See User Guide or Out of Verizon's Service Area | 12a : Set up Failure 12b : Out of Verizon's Service Area | 12a : Power cycle device 12b : Device is being used in an area not licensed by Verizon. |
The device was not able to download its software or is in an area not serviced by Verizon (i.e. Mexico, Canada). | |||
13. In-Service | In Service Verizon 4G LTE Press Button for More | ||
The device has completed its boot up sequence and is able to offer LTE services | No action - Device is fully functional | ||
14. Alarm Condition | * Status and Alerts (see the Additional Support section at the bottom of this page). | ||
The device has at least one active alarm. The device may be out of service and unable to offer LTE services. | Check Device Display and Status. Check Status and Alerts for assistance. Check user manual for additional actions. |
Device State & Description | LCD Display | LCD Display Sub Steps | Action/Escalation |
|---|---|---|---|
9. Authentication Failure | Device Not Activated Call Verizon Support | ||
The system rejected the VPN Setup with the Authentication Failure? Message. The device shall remain dormant in this state and perform no actions until it has been power cycled. | If the Network Extender setup is paused at authentication refer to Verify a 4G LTE Network Extender. | ||
10. GPS Acquisition | Searching for GPS Please Wait | ||
The device is attempting to acquire a valid GPS location. It shall remain in this state until a valid location is provided by the GPS receiver. | Should setup remain paused after installation of the GPS extension cable reference the the Counties Not Supported document for 4G LTE Network Extender service availability. |