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Verizon Cloud (Android)
Transfer Content

2026-10-02 15:16:11.056

Verizon Cloud (Android)
Transfer Content

Whether you're switching to a new model or just need to move your files to a different device, the Verizon Cloud app helps you wirelessly transfer your content from one Android™ smartphone to another.

Before you begin

Make sure both phones are connected to the same Wi-Fi network.
Any contacts or media backed up to a cloud service (e.g., Verizon Cloud, iCloud® , Google™ Drive, etc.) aren't transferred by the Content Transfer process and must be restored to your device using that service.
Content Transfer only transfers contacts, media, etc. to the new phone that hasn't already been backed up to a cloud service. To restore content from a Verizon Cloud backup, refer to Verizon Cloud (Android) - Restore Content.

Transfer Using QR Code (Preferred Method)

  1. Open the
    Verizon Cloud app
    on both phones.
  2. Tap the
    Gear icon
     then tap
    Transfer content
    .
  3. If prompted, review the Heads-up info then tap
    Got it
    .
  4. On both phones, review the info then tap
    Start transfer
    .
  5. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  6. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  7. If presented with a Wi-Fi disconnect message, tap
    I understand
     on both phones.
  8. On both phones, select the applicable option (Android to Android, iPhone to Android, etc.) then tap
    Next
    .
  9. Using the camera on the old phone, scan the
    QR code
     displayed on the screen of the new phone.
    If a phone name doesn't appear or you're using an older phone, refer to the Manually Transfer Using Wi-Fi section below.
  10. On the new phone, tap
    Accept
    .
  11. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
  12. When the transfer is finished, tap
    Done
     on both phones.
  13. From the Transfer Summary screen, tap
    Done
    .

Manually Transfer Using Wi-Fi (Alternate Method)

  1. Open
    Verizon Cloud
     on both phones.
  2. Tap the
    Gear icon
     then tap
    Transfer content
    .
  3. If prompted, review the Heads-up info then tap
    Got it
    .
  4. On both phones, review the info then tap
    Start transfer
    .
  5. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  6. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  7. If presented with a Wi-Fi disconnect message, tap
    I understand
     on both phones.
  8. On both phones, select the applicable option (Android to Android, iPhone to Android, etc.) then tap
    Next
    .
  9. On both phones, tap
    Manual Setup
    .
  10. If prompted to connect the phones manually, on both phones, tap
    OK
    .
  11. On both phones, tap
    Start transfer
    .
  12. On the new phone, tap
    This is my new phone
     then tap
    Next
    .
  13. On the old phone, tap
    This is my old phone
     then tap
    Next
    .
  14. If presented with a Wi-Fi disconnect message, tap
    I understand
     on both phones.
  15. On both phones, select the applicable option (Android to Android, iPhone to Android, etc.) then tap
    Next
    .
  16. Verify the phones are on the same Wi-Fi network then tap
    Next
    .
  17. On the old phone, enter the code displayed on the new phone then tap
    Next
    .
  18. On the old phone, select the desired media (e.g., Contacts, Photos, Videos, etc.) to transfer to the new phone then tap
    Transfer
    .
  19. When the transfer is finished, on both phones, tap
    Done
    .