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One Talk
View / Manage Hunt Group

2026-10-14 19:17:12.678

One Talk
View / Manage Hunt Group

Use the One Talk portal or the My Verizon for Business app to control how your main company line routes calls. Update group members, define calling sequences, and set rules for call waiting or voicemail to ensure optimal service.

Before you begin

Incoming calls to a company Hunt Group line ring to a group of users as defined by the administrator. There are four ring sequences for the company to use.
Incoming text and picture messages can be received and replied to by a group of One Talk users with mobile apps that are assigned to the group.
Users can only reply to received messages; they can't initiate a new message from the Hunt Group.
If a customer calls the phone number associated with a message thread, Voice Hunt Group settings are used to route the call. For consistency in conversation with the customer, it's recommended to have the same members for voice and messaging.

One Talk Web Portal

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the Hunt Group section, click the
    Details arrow
    .
  5. Select the appropriate Hunt Group number.
  6. Click the
    Voice Hunt Group tab
     then edit the following settings as preferred:
    • Hunt group name
    • Calling ID Name
    • Time Zone
  7. From the Select Calling sequence section, select the desired option:
    • Simultaneous
      : Incoming calls ring all selected numbers at the same time.
    • Circular
      : Incoming calls ring the lines in sequence, starting with the number after the last line in the group that answered a call. Each line is called one time, regardless of where in the sequence the call starts.
    • Regular
      : Incoming calls ring each line in the group starting with the first line and continuing through each line until the call is answered, all lines have been attempted one time, or a predetermined amount of time has passed.
    • Uniform
      : Incoming calls ring each line in the group, starting with the line that has been idle for the longest period of time and continuing through each line until the call is answered or a predetermined amount of time has passed.
  8. From the Settings section, edit the following settings as preferred:
    • Advance to next number (e.g., After 1 Ring, After 7 rings, etc.)
    • If someone is busy, use call waiting first and then advance to the next number
      Click the
      switch
       to turn on or off.
    • Enter Seconds
      Incoming calls stop ringing the group after this time limit has elapsed.
    • Forward direct to voice mail
      Click the switch to turn on or off.
      Incoming calls forward to Voicemail after the time limit has elapsed.
      Forwarding to Voicemail is only available when forwarding to another One Talk number.
  9. Below Call forward number, click
    Select a line from the list
    .
  10. Select the preferred line then click
    Save
    .
  11. From the Selected lines section, click
    Add lines
    .
  12. Select the lines to be added to the group then click
    Save
    .
    To change the order, select the line then click
    Move up
     or
    Move down
    .
  13. Click
    Save
    .

Hunt Group Messaging

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the Hunt Group section, click the
    Details arrow
    .
  5. To enable Messaging for Hunt Group, click
    Purchase Messaging for Hunt Group
     next to the applicable HG.
  6. Click the applicable phone number in the Hunt group number column.
  7. Click the
    Messaging for Hunt Group tab
    .
    This tab only appears for HGs that have messaging enabled.
  8. Use the same name as the HG name or enter a new name.
    All message threads display under this name label in the mobile app.
  9. Establish a message escalation rule which will forward a copy of a message to another One Talk user after no response for a set amount of time.
    Every One Talk user who receives message due to this rule is added to the thread.
  10. Enter the desired text to be used when closing a message thread.
    Up to 3 options are available and can be selected in the mobile app when closing a thread.
    Message threads remain active unless a user selects a close message option.
    After a thread is closed, messages are automatically deleted after 7 days.
  11. Select members for the messaging group.
    Users can be copied from your voice HG or selected from available One Talk lines on your account.
    Only One Talk lines with an associated mobile app can be added.
  12. Click
    Save
     to apply changes.
  13. If desired, click
    Add / Remove feature
     to remove the messaging feature or add more features to the line(s).

My Verizon for Business App

  1. Open and sign in to the My Verizon for Business app.
  2. Tap
    One Talk
     on the Home screen.
  3. Select the group you want to view or edit, then tap the
    Details arrow
     next to Hunt Group.
    If more than one Hunt Group (HG) is on the account, select the applicable HG.
  4. From the Hunt Group Name screen, tap
    Edit details
    .
  5. Edit the following settings as desired, then tap
    Continue
    .
    • Hunt Group Name
    • Caller ID Name
    • Time Zone
  6. From the Select Calling Sequence screen, choose the desired value from the Calling Sequence dropdown (e.g., Circular, Regular, Simultaneous Ring, etc.).
  7. Tap
    Select from Available Lines
    , place the desired lines in the queue then tap
    Confirm
    .
  8. Tap
    Continue
     to proceed to the next screen.
  9. From the Settings screen, configure the following settings then tap
    Submit
    :
    • Advance to Next Number (e.g., After 10 Rings, etc.)
    • Check the box to choose whether or not to use call waiting before advancing to the next number
    • Enter Seconds (time before ringing to the next Hunt Group number)
    • Call Forward Number (number to ring after exhausting all Hunt Group members)