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One TalkSM from Verizon

One Talk is a multi-line telephone solution connecting your office phone to your mobile devices, providing business telephone features on any of your common devices.

Filter all topics below.


1st Steps

Learn more about the initial steps to get you started with One Talk services and features, including information about the One Talk Administrator Portal.
Watch this video to learn how to assemble and initialize your One Talk desk phone.
Length: 1:24
This video will show you how to set up desk phones that offer Wi-Fi connectivity.
Length: 0:58

App

Here's how to send a text message from the One Talk mobile app.
Here's how to install the One Talk desktop app for Mac.
Here's how to install the One Talk desktop app for Windows.
Here's how to view text messages on your One Talk phone.
Here's how to set up your profile and device in the One Talk desktop app.
Here's how to sign in to the One Talk desktop app.
Here's how to change your 911 address via the One Talk mobile app.
Here's how to delete messages via the One Talk mobile app.
Here's how to install the One Talk mobile app on your Android or iOS device.
Here's how to manage call settings (e.g., ringtones, dialpad tones, etc.) via the One Talk mobile app.
Here's how to manage devices via the One Talk mobile app.
Here's how to place a conference call via the One Talk mobile app.
Here's how to place a video call from your One Talk phone.
Here's how to use call features (e.g., call forwarding, do not disturb, etc.) via the One Talk mobile app.
Here's how to enable or disable the 'Do not disturb' option via the One Talk app.
Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.
This video will show you how to install the One Talk app on your Android mobile device.
Length: 1:21
This video will give you a quick overview of the One Talk mobile app on your Android mobile device.
Length: 1:02

Call Handling

Here's how to record call audio to a USB flash drive using your One Talk desk phone.
Here's how to move calls between your One Talk desk phones and smartphone app.
Here are the basic dialer features for One Talk.
Here's how to place a call from your One Talk phone.
Here's how to change the name that displays on caller ID when you call using your One Talk phone.
Here's how to perform consultative transfer call with One Talk.
Here's how to transfer a call with One Talk.
Here's how to set up your Voicemail for One Talk.
This video will show you how to use the 6-way calling feature from the app or dialer.
Length: 0:51
This video will show you how to add a video call to a voice call.
Length: 0:35
This video will show you how to transfer a call to another device on your One Talk account.
Length: 1:02
This video will show you how to answer and merge multiple calls on a single mobile device.
Length: 0:58
This video will show you how to make a video call.
Length: 0:33
This video will show you how to answer multiple calls and merge them in a conference call.
Length: 0:59
This video will show you how to move a call from a desk phone to another device.
Length: 0:48
This video will show you how to receive a call on multiple devices.
Length: 0:37
Learn how to use the Bridged Line feature to monitor and answer calls coming to another person's phone number.
Length: 0:58

Desk phone

Learn how to configure One Talk Business Directory in My Business.
Here's how to determine what the various icons for the Desk Phone and/or One Talk portal mean.
Here's how to perform initial setup on your One Talk desk phone.
Here's how to check internet connectivity on your One Talk Desk Phone.
Here's how to delete a paired Bluetooth device from your One Talk desk phone.
Here's how to enable / disable Intercom on your One Talk Desk Phone.
Here's how to turn the paging function on or off for your One Talk Desk Phone.
Here's how to perform a factory reset on your One Talk Desk Phone.
Here's how to park and retrieve calls on your Desk Phone via One Talk.
Here's how to place a conference call on your One Talk desk phones.
Here's how to set up the intercom key on your One Talk desk phone.
Here's how to set up speed dial on your One Talk desk phone.
Here's how to connect your One Talk desk phone(s) to a Verizon LTE router.
Here's how to setup Wi-Fi on your One Talk desk phones.
Here's how to perform a soft reset on your One Talk desk phones.
Here's how to turn Bluetooth on and off from your One Talk desk phone.
Here's how to turn Do Not Disturb (DND) on / off on your One Talk desk phone.
Here's how to use the intercom key on your One Talk desk phone.
Here's how to use the paging function on your One Talk desk phone.
Watch this video to learn how to connect your desk phone to Ethernet.
Length: 0:48

Documentation

Important Customer Information for One Talk.
Find more information about One Talk with this customer checklist.
This User Guide provides instructions on how to set up and configure Busy Lamp Field, which allows One Talk desk phone users to monitor the status of other users in their group and answer incoming calls.
Find more information about the One Talk CP860 IP Conference Phone in our User Guide.
Get instructions on how to install and set up the One Talk CP920 Conference Phone.
This Quick Reference Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.
This Quick Start Guide provides you with the basics to start using your One Talk CP960. Learn how to assemble the phone, manage calls and customize features.
Get the specifications sheet for the One Talk CP960 conference phone.
This User Guide can help you get the most out of your One Talk CP960. Learn about set up, advanced feature use and making and managing calls.
Get the specifications sheet for the One Talk CPE90 expansion microphones that work as an additional audio input device for the CP960 IP conference phone.
This Quick Start Guide provides you with the basics to start using your One Talk CPW90. Learn how to assemble the phone, manage calls and customize features.
Get the specifications sheet for the One Talk CPW90 expansion microphone that works as an additional audio input device for the CP960 IP conference phone.
Get instructions on how to install and set up the One Talk DECT IP Phone.
The User Guide for the Verizon One Talk DECT IP Phone shows how to set up, customize and troubleshoot your phone. Share a business phone number across multiple devices.
Find more information about One Talk with this Feature Access Code list.
Find more information about One Talk with this resource list.
Use Verizon's One Talk Site Qualification Tool to perform tests to help determine the readiness of a business location prior to installation of One Talk.
Find more information about the One Talk T41P IP Desk Phone in our User Guide.
Find more information about the One Talk T46G and T46GW IP Desk Phone in our User Guide.
Find more information about the One Talk T49G IP Desk Phone in our User Guide.
This Quick Start Guide provides you with the basics to start using your One Talk VZP59. Learn how to assemble the phone, manage calls and customize features.
Get the specifications sheet for the One Talk VZP59 Executive IP desk phone with video camera.
This User Guide can help you get the most out of your One Talk VZP59. Learn about set up, advanced feature use and making and managing calls.
Get the specifications sheet for the One Talk Power over Ethernet (PoE) adaptor that provides the power supply and data connection for the CP960 IP conference phone.
Find more information about One Talk with this Android Quick Guide.
Find more information about One Talk with this iOS Quick Guide.
Get to know your One Talk WF 40 Wi-Fi USB Dongle.
Get to know your One Talk EXP 40 Expansion Module.
Find more information about the One Talk T41P IP Desk Phone Basic in our Quick Install Guide.
Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Install Guide.
Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Install Guide.
Find more information about the One Talk DECT IP Phone in our Quick Reference Guide.
Find more information about the One Talk T41P IP Desk Phone Basic Installation in our Quick Reference Guide.
Find more information about the One Talk T46G IP Desk Phone Medium in our Quick Reference Guide.
Find more information about the One Talk T49G IP Desk Phone Executive Video in our Quick Reference Guide.
This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.
This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.
This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.
This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.
This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

General

The One Talk Desktop app lets you to take your business phone wherever you go. Verizon One Talk is a multi-line phone solution that lets you share your mobile phone number across multiple devices, giving you access to business calls while on the go.
Here's how to update the e911 business address for your desk phone via the One Talk portal.
Check out the latest enhancements to the Verizon One Talk service. Revisit this page regularly to stay on top of all the latest news related to One Talk.
Complete list of features for One Talk, letting you share one mobile number across multiple devices such as smartphones, tablets and Verizon One Talk desk phones
Compatible devices for One Talk, a multi-line business solution for offices or on the go. Share your mobile number and business features across devices.
Compatible headsets for One Talk, a multi-line business solution for offices or on the go. Share your mobile number and business features across devices.
One Talk is a multi-line business solution for offices or on the go. Share your mobile number across devices, accessing calls and features where you need them.
Find support for Yealink One Talk devices.

Manage Devices

Add a device to an existing line on One Talk by watching this video.
Length: 1:01
Learn how to add a new user to One Talk using the web portal.
Length: 1:30

Manage Services

Here's how to view / manage the automated receptionist feature via the My Verizon for Business app.
Here's how to manage call forward settings from your One Talk desk phone, web portal or via the mobile app.
Here's how to manage Hunt Groups (ring to a group of users) via the My Verizon for Business app.
Here's how to configure the Voice Mail to Email feature via the One Talk portal.
This video will show you how to retrieve One Talk voicemail from your mobile device.
Length: 1:00
This video will show you how to retrieve voicemail from a One Talk desk phone.
Length: 1:14

Online Portal

This guide will help you manage all of your One Talk services. Learn how to manage lines and devices, schedules, and groups, plus features like Group Forwarding, Hunt Group, more.
Here's how to use account codes to allow call tracking.
Here's how to add or edit your email address via the One Talk Portal.
Here's how to add or remove devices (endpoints) via the One Talk portal.
Here's how to add a new line in the One Talk portal.
Here is how to configure Busy Lamp Field (BLF) via the One Talk portal.
Here's how to create groups / bulk groups via the One Talk portal.
Here's how to define your business schedule via the One Talk portal.
Here's how to create virtual extensions for your business lines via the One Talk portal.
Here's how to delete groups in the One Talk Portal.
Here's how to edit groups via the One Talk Portal.
Here's how to enable or disable hold music via the One Talk portal.
Here's how to set multiple lines to forward to a specified number using the One Talk Portal.
Here's how to view call data reports for your One Talk lines via My Verizon for Business.
Here's how to manage user features (Anonymous Call Rejection, Call Waiting, etc.) via the One Talk portal.
Here's how to move users between groups via the One Talk Portal.
Here's how to purchase the One Talk Automated Receptionist feature.
Here's how to purchase a Hunt Group to ring to a designated group of users via the One Talk portal.
Here's how to set up call bridging via the One Talk portal.
Here's how to set a line to ring to multiple phones when called, via the One Talk Portal.
Here's how to update calling ID name via the One Talk Portal.
Here's how to update extension numbers via the One Talk portal.
Here's how to manage the Call Queue feature via My Verizon for Business.
Here's how to view or update call routing schedules via the One Talk Portal.
Here's how to manage business features (e.g., Automated Receptionist, Hunt Groups, etc.) via the One Talk portal.
Here's how to view your account's device summary via the One Talk portal.

Simulators

Watch an interactive tutorial on how to set up, navigate and use your One Talk CP860 IP Conference Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk CP920 IP Conference Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk CP960 IP Conference Phone.
Use the Admin portal simulator and access the different tutorials showing how to perform the necessary tasks in a given feature
Watch an interactive tutorial on how to set up features and manage calls and messages using the One Talk Desktop app for Mac.
Watch an interactive tutorial on how to set up features and manage calls and messages using the One Talk Desktop app for Windows.
Watch an interactive tutorial on how to set up features and manage calls and messages using the One Talk Mobile app for Android.
Watch an interactive tutorial on how to set up features and manage calls and messages using the One Talk Mobile app for iOS.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T41P IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your T41S IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T41SW IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T42S IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T46G IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T46GW IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T46S IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T46SW IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk T49G IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk VZP59 IP Desk Phone.
Watch an interactive tutorial on how to set up, navigate and use your One Talk W60/W56HV IP DECT Phone.

Troubleshooting

Here's how to help determine whether your One Talk device has liquid or other physical damage.