Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

One Talk
Update Business Address (E911)

2026-10-08 16:08:21.391

One Talk
Update Business Address (E911)

If you ever have to call 911 from your One Talk desk phone, keeping its E911 address updated ensures first responders are dispatched to the correct location.

One Talk Web Portal

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage lines and devices
    .
  5. If necessary, select the desired group from the dropdown menu then click the
    Devices tab
    .
  6. Click the applicable desk phone in the list.
    Only desk phones can receive directory info; don't select smartphones or mobile clients.
  7. If necessary, click
    Associated devices
     then click
    Desk phone
    .
    The 911 address doesn't display for lines that only have a One Talk mobile client on the line.
  8. Click
    Edit
     in the 911 Address section.
  9. Enter the desired address then click
    Submit
    .

Mobile App

  1. Open the One Talk mobile app.
  2. Navigate:
    Menu
    Settings
    911 Address
    .
  3. Enter or confirm the E911 address then tap
    Update
    .