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One Talk Portal
View / Update Schedule

2026-10-08 13:49:44.955

One Talk Portal
View / Update Schedule

Managing schedules in the One Talk admin portal ensures that incoming calls are routed correctly based on your defined business hours and automatically handles after-hours routing.

Before you begin

When saving an update to a schedule that is currently assigned to features on One Talk numbers, a pop-up message shows a list of the current features and numbers that are assigned to the schedule.
Any hours not included in the business schedule default to the configuration for after hours.
Holiday schedules can only be created in all-day increments and take effect for the entire day(s) scheduled or by the hour block for only the 24 hours of that calendar day.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage schedules
    .
  5. From the Schedule name column, click the desired schedule to view it.
  6. To update a schedule, follow the onscreen instructions to complete the transaction then click
    Submit
    .
    Schedules must be created for the hours call routing should follow (e.g., route calls via Selective Call Forward from 6 pm to 8 am, etc.).