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One Talk Portal
Add / Remove Devices (Endpoints)

2026-10-08 16:07:30.369

One Talk Portal
Add / Remove Devices (Endpoints)

If a team member receives a device upgrade or replacement, the One Talk admin portal allows you to easily activate the new device and retire the old one.

Before you begin

Only compatible smartphones and desk phones can be added using this process. One Talk mobile app endpoints are added in the app.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage lines and devices
    .
  5. If necessary, select the desired group from the dropdown menu then click the
    Devices tab
    .
  6. Click the applicable phone number in the left column.
  7. Do one of the following:
    • To add a One Talk endpoint:
      1. From the 'Associated devices' tab, click
        Add device
        .
      2. Select
        Activate existing
         or
        Purchase new
        .
      3. Follow the onscreen instructions to complete the order then click
        Submit
        .
    • To remove a One Talk endpoint:
      1. Click
        View more
         on the tile for the device you want to remove.
      2. Click
        Remove [device name]
         below Device ID.
        To remove all endpoints, click
        Remove all
        .
      3. To confirm, click
        Remove
         when prompted.