Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Create Auto-Reply to a Sender Code - Enterprise Messaging (EMAG)

2026-10-08 23:14:04.026

Create Auto-Reply to a Sender Code - Enterprise Messaging (EMAG)

Here's how to create an auto-reply to a sender code with Enterprise Messaging.
There cannot be overlapping/conflicting auto-replies. For example: If an auto-reply is already saved to send “During Business Hours”, and you are trying to save an new auto-reply to “Always” be sent, you must first go back and deactivate the initial auto-reply.
  2. From the left navigation menu hover over 'Web Messages' then click
    Auto Replies
    .
    To view the navigation menu, click the
    red tab
     dotted tab.
    Auto reply
  3. Click the
    Sender Code dropdown
     then select the appropriate Sender Code.
    Each sender code can only have 5 auto replies.
    Sender code
  4. To set the appropriate business hours:
    1. Click the toggles to establish which days are office days:
      • Green toggle is in-office
      • Black toggle is out-of-office
    2. Click the dropdown times to determine the office-hours’ time for that particular day.
      Business hours
  5. Click
    New Auto Reply
     (located at the right).
  6. Enter the auto-reply text message to be sent.
  7. Select when to send the auto-reply then
    click
     Save.
    Up to five auto-replies are allowed to be saved.
    • Always
    • During Business Hours
    • During Non-Business Hours
    Auto reply