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Create Survey - Enterprise Messaging (EMAG)

2026-10-08 19:05:11.933

Create Survey - Enterprise Messaging (EMAG)

Here's how to create and schedule a survey with Enterprise Messaging.
  2. From the left navigation menu hover over 'Surveys' then click
    Create.
    To view the navigation menu, click the
    red tab
     dotted tab.
    Create Survey
  3. Enter the appropriate information:
    • Title
    • Sender Name
    • Subject of the survey
    • If needed, enter the other information into the 'additional sentence (optional) field.
      All information entered into the above fields will auto populate in the text message preview box on the right. Message summary is the first text message sent to the customer. Each subsequent question of the Survey will be sent as a separate text message?
    Create survey
  4. Select the appropriate question type:
    • Multiple choice
    • Open ended
    • True or False
    • Interval Scale
    • Ordinal Scale
    • Ratio Scale
  5. Enter the answers.
    Recipient answers the question via reply to the message.
    The following image is for informational purpose only.
    Survey question
  6. If additional questions are required, click
    Add Question
     then repeat steps 3-5.
  7. To use the survey in future, click
    Save for Later
    .
    Saved surveys are viewable under the “Manage” screen.
  8. To send the survey now, click
    Save and Continue
    .
    1. Select sender id.
      Surveys use a separate list of available sender IDs apart from the Web Messenger.
    2. Choose recipients from the address book on the left or manually enter them into the field then click
      Send
      .
    3. To schedule a survey for future date:
      1. Enter the start date & time, end date & time and time zone.
      2. Click
        Schedule
        .