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My Verizon app
Suspend / Reconnect Device

2026-10-13 18:21:07.2

My Verizon app
Suspend / Reconnect Device

If you need to temporarily pause service because your device has been lost or you're traveling, use the My Verizon app to suspend the line or reactivate it when you're ready.

Before you begin

Changes may take up to 15 minutes to appear on your account.

Suspend Service

  1. Open the
    My Verizon app
    .
  2. Tap the
    Mobile tab
    .
  3. Tap
    Manage devices
    .
  4. Tap
    Device Management
     then tap
    Suspend or reconnect service
    .
  5. Tap
    Select Device
     below the number you want to suspend.
  6. From the 'Why are you suspending?' screen, select an option:
    • Device is lost or stolen
      1. Tap
        Continue
        .
      2. Review the info then tap
        Continue
      3. eview the info then tap
        Confirm
        .
    • Military suspend
      1. Tap
        Continue
        .
      2. Select the deployment location then tap
        Continue
        .
      3. Complete the required military deployment info fields then tap
        Continue
        .
      4. Follow the onscreen steps to verify your military status through ID.me and complete the suspend request.

Reconnect Service

  1. Open the
    My Verizon app
    .
  2. Tap the
    Mobile tab
    .
  3. Tap
    Manage devices
    .
  4. Tap
    Device Management
     then tap
    Suspend or reconnect service
    .
  5. Tap
    Select Device
     below the suspended mobile number.
  6. From the 'Great. How do you want to reconnect today?' screen, select an option then follow the onscreen steps if making a change:
    • Reconnect the same device
    • Upgrade to a new device
    • Reconnect another device
    • Use a different SIM card
  7. Tap
    Reconnect Now
     then tap
    Confirm
    .