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My Verizon - Support Overview

Manage your account online with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.

Filter all topics below.


 Introduction to Managing Devices

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Activating or Switching Devices

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Reconnect service FAQs

Find out how to reconnect your devices after a service suspension.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Wireless Service Checklist FAQs

Frequently asked questions about our general service and device offerings.

Adding a New Device

Add a New Device & New Line of Service Using My Verizon

Add a new line of service to your account when you purchase a new device.

Add a New Device FAQs

Learn about adding a new line of service to your account through My Verizon: find out how to add a new or previously owned device and how to switch a device from another carrier.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Video: How to Buy a New Device and Add a New Line of Service
(length: 3:42)

Are you ready to add a new line of service to your existing Verizon Wireless account? Watch this video to see how.
Length: 3:42

Changing Mobile Number

Change/Pick Your Mobile Phone Number FAQs

Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Video: How to Change Your Phone Number
(length: 2:16)

Watch this video to learn how to change your Verizon phone number or keep your current phone number if you are switching to Verizon.
Length: 2:16

Managing Your Usage

Data Usage FAQs - Manage cellular data

Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Tools for Monitoring Usage

Find out about a variety of tools you can use to monitor the minute, messaging and data usage on your account.

Naming Your Device

Name Your Device FAQs

Frequently Asked Questions about how to name your devices in My Verizon, a way to make them easier to recognize at a glance.

Upgrading a Device

Device Trade-in Program FAQs – Get credit & deals

Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.

Device payment FAQs - pay off with installments

Learn how the device payment program lets you pay for a new device with monthly installments. Check remaining balance, pay off early and upgrade.

Find Phones and Devices

Shop for phones and devices including the latest tablets and smartphones.

How to Upgrade Your Device - Check Upgrade Eligibility

See how to find your upgrade eligibility date, transfer upgrade eligibility between phones, trade in an old device and make changes to your plan.

Purchase Accessories

Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.

Shipping FAQs

Learn about all the different shipping options available for online orders from the Verizon Wireless website.

Upgrade Device FAQs

Learn how to check your upgrade eligibility date, transfer upgrade eligibility between lines and order a new device online through My Verizon.

Video: How Do Device Payments Work?
(length: 1:28)

Watch this video to get an overview of how device payments work.
Length: 1:28

Video: How to Trade in Your Device
(length: 3:22)

The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 3:22

Video: How to Upgrade Your Device
(length: 3:34)

With My Verizon, you can check your upgrade eligibility and get the latest and greatest devices on the market. This video will show you how.
Length: 3:34

Video: Return a Device or Accessory
(length: 1:56)

Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless for up to 14 days.
Length: 1:56