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My Verizon - Support Overview

Manage your account with My Verizon. Pay your bill, check your usage, swap SIM cards, view your order status and much more.

Manage your account from the My Verizon app.

Filter all topics below.


 Introduction to Managing Devices

Here's how to switch between 480p and 720p video streaming quality via the My Verizon website.
Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.
Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Activating or Switching Devices

Find answers to questions about activating a mobile phone with Verizon.
Learn how to activate your phone, whether you purchased it from Verizon or are bringing your own device.
Find out how to reconnect your devices after a service suspension.
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Adding a New Device

Learn about adding a new line of service to your account through My Verizon: find out how to add a new or previously owned device and how to switch a device from another carrier.
Are you ready to add a new line of service to your existing Verizon Wireless account? Watch this video to see how.
Length: 3:42

Changing Mobile Number

Get step by step instructions on how to change your mobile phone number, for free. Manage your account in My Verizon app or website, troubleshoot any issues.
Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.
Watch this video to learn how to change your Verizon phone number or keep your current phone number if you are switching to Verizon.
Length: 2:16

Managing Your Usage

Check your current cellular data usage and get an 18 month data usage history. Set usage limits and get text alerts when you near your monthly allowance.
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.
Length: 0:55
The My Verizon Data Widget allows you to quickly view your data usage without having to open the app. Watch this video for a quick setup overview.
Length: 1:10

Upgrading a Device

Learn how the device payment program lets you pay for a new device with monthly installments. Check remaining balance, pay off early and upgrade.
Shop for phones and devices including the latest tablets and smartphones.
Shop for cell phone accessories and more, from cases and chargers to headphones and wearable tech.
Learn about options to get your online wireless orders shipped to you from Verizon.
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
Learn how to check your upgrade eligibility, how to upgrade, transfer eligibility between devices and more.
Watch this video to get an overview of how device payments work.
Length: 1:32
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 3:22
With My Verizon, you can check your upgrade eligibility and get the latest and greatest devices on the market. This video will show you how.
Length: 3:37
Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless for up to 30 days.
Length: 1:57