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My Verizon app for Prepaid
Suspend Device

2026-10-03 02:45:42.529

My Verizon app for Prepaid
Suspend Device

If you need to temporarily pause service for your prepaid account because your device has been lost or you're traveling, use the My Verizon app to suspend the line.

Before you begin

Changes may take up to 15 minutes to appear on your account.

Steps

  1. Open the
    My Verizon app
    .
  2. Tap the
    Menu icon
     then tap
    Account
    .
  3. Tap
    Account Settings
    .
  4. From the Basic Info tab, tap
    Suspend device
    .
  5. Tap
    Suspend
    .
  6. If Auto Pay is on then tap
    Yes
     to turn off Auto Pay.
  7. Tap
    Suspend
     then tap
    Confirm
    .