One Talk Portal Set Up Bridging
One Talk Portal
Set Up BridgingEnable call bridging to grant specific users the ability to monitor or join calls for oversight and training.
Before you begin
Barge in to a conversation to communicate with the participants of an active conversation (Barge-in Exempt can be turned on if needed for security reasons).
A user's mobile phone with the One Talk dialer or One Talk mobile app can also be bridged to a desk phone, enabling the lines of mobile-only users to be monitored.
Only certain IP desk phones can be used as the bridging source; the number of bridged lines varies by device.
One Talk lines can have a maximum of 2 desk phones. When bridging, the admin desk phone becomes part of the lines it bridges out to. You can't bridge out to a One Talk line that already has 2 desk phone endpoints on it.
Steps
- Sign in to My Business.
- ClickManage Accountfrom the top navigation bar.
- From the Product Portals section, clickOne Talk.
- From the 'I want to' section, clickManage lines and devices.
- If necessary, select the desired group from the dropdown menu then click theDevices tab.
- Click the applicable phone number in the left column.
- From the Associated devices tab, clickView morein the Desk phone section.
- ClickAdd line.
- Select the number to be bridged then clickSave.