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One Talk Portal
Enable / Disable Hold Music

2026-10-14 19:43:02.174

One Talk Portal
Enable / Disable Hold Music

Use the One Talk admin portal to decide whether callers on hold hear silence, a standard melody from Verizon, or a custom audio file that you upload.

Before you begin

To record your own music or announcement, we recommend downloading and using the Broadsoft Recorder (searchable under that name from the Apple® App or Google Play™ Store). The Broadsoft Recorder formats the recording for you, so it is simple to use.
Alternatively, you can use other programs and applications such as G711.org to format existing Digital Rights Management (DRM) free audio files to the correct specifications.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. From the Business Features tab, click
    Music On Hold
    .
  6. Select one of the following options then click
    Submit
    :
    • Off
    • Play predefined music provided by Verizon
    • Play custom music

Upload Custom Music

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Tools section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. From the Business Features tab, click
    Music On Hold
    .
  6. From the 'Music On Hold' page, click
    Replace Existing
    .
  7. Click
    Upload
     then select the appropriate music file from your computer.
    To use or record your own music or announcement, make sure the resulting audio file meets the following criteria:
    • WAV file format
    • CCITT, u-law, or a-law codec
    • 8 kHz (sampling rate/frequency)
    • 8 bit mono
    • 5 MB or less total size (approximately 10 minutes of playback)
  8. Click
    Submit
    .