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One Talk Portal
View / Manage Call Forward Settings

2026-10-03 15:35:01.525

One Talk Portal
View / Manage Call Forward Settings

Use the One Talk web portal to control where incoming calls go under various conditions, such as when you're busy or away from your desk, ensuring continuous availability.

Before you begin

Call Forward (No Answer / Busy Transfer / Always Call Forward) settings can also be controlled on the Desk Phone and One Talk Mobile Client.
Overall ring time settings can be controlled on the desk phone but not in the mobile app.
Adjusting ring time settings in conjunction with No Answer Transfer or Busy Transfer on a desk phone changes the amount of time the desk phone rings. For exmaple, when adjusting the ring time to 3 rings results in a 15-second ring time. This can cause unwanted results for incoming calls to the One Talk phone number when called directly or transferred by an Auto Receptionist or other line type.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click the
    User Features tab
    .
  6. Click
    Call Forwarding
    .
  7. Do one of the following:
    • To configure Always / Busy / No Answer forwarding:
      1. Select the desired tab (e.g., Always, Busy, No answer).
      2. Click the
        Status switch
         next to the preferred line to turn on or off.
      3. Do one of the following:
        • To forward calls to Voicemail, select
          Voice mail
          .
        • To forward calls to another number, select
          Phone number
           then enter the forward target number into the Phone number field.
      4. Click
        Submit
        .
    • To configure Selective forwarding:
      1. Click the
        Selective tab
        .
      2. Click the
        Add icon
         to the left of the line for which you want to configure forwarding.
      3. Click
        Add new
         then select
        Specific numbers
        .
      4. Click
        Select lines from the list
        .
      5. Select the applicable lines then click tap
        Save
        .
      6. Enter the forward target number into the Phone number field.
      7. Do one of the following:
        • To forward calls to Voicemail, select
          Voice mail
          .
        • To send to another line, enter the target number into the 'Forward to' field.
      8. Select the Active time (Always or Custom).
        To set a custom schedule, a schedule must first be created in the admin portal.
      9. Click
        Submit
        .