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LG Stylo 6 - Check for Physical Damage

2026-10-02 05:49:38.773

LG Stylo 6 - Check for Physical Damage

Here's how to help determine if your Stylo 6 has liquid or other physical damage.
Options for customers if physical damage is found:
  • Device Protection:
    Check the customer's mobile number to verify they have an insurance feature.
  • Certified Pre-Owned (CPO) Program:
    If qualified, the customer can take advantage of this program.
  • Device Payment / Upgrade:
    If eligible, the customer can take advantage of these programs.
  • Customer Provided Equipment (CPE):
    The customer can activate an alternate device if it's compatible with our network.
  • Authorized Repair / Replacement:
    The customer can contact the manufacturer or an authorized service center for replacement or repair options.
For additional details, refer to Device Replacement Options.
If you are enrolled in LG's Second Year Promise Warranty Extension Program, visit this support page. This warranty-extension program only covers hardware defects (excludes damage) and you must have registered in advance.
  • Prepaid service customers
    : Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers
    : If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a Damaged Device Fee.
Device damage examples include, but are not limited to:

Liquid or Corrosion Evidence

  1. To identify if your device has water damage, check for:
    • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
      LG uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.
      LDI

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • Headset
      The image below is an example and may vary by device.
      Damaged headset port
    • SIM tray
      The image below is an example and may vary by device.
      Damaged SIM tray
    • USB / Charging
      Examples of charging port damage include but are not limited to:
      • Port loose or wiggles
      • Bent
      • Corrosion
        The images below are examples and may vary by device.
        Damaged charging port
        Corrosion on Charging Port
      • Memory card

Display or Physical Button Issues

Examples of screen damage / button issues include but are not limited to:
  • Bleeding display
    The image below is an example and may vary by device.
    Cracks with bleeding display
  • Cracks
    The image below is an example and may vary by device.
    Cracked display
  • Excessive scratches
    The images below are examples and may vary by device.
  • Separation
    Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
    The image below is an example and may vary by device.
    Housing separated from device
  • Missing physical buttons (e.g., volume, power, home, etc.)
    The image below is an example and may vary by device.
    Shattered display with Missing Buttons
  • Warping
    Device or screen won't lay flat.
    The image below is an example and may vary by device.
    Warped device
  • Lines
    Solid line(s) present across the screen.
    The image below is an example and may vary by device.
    Lines across screen
  • Pixel Deformities
    Caused by physical impact to screen or device.
    The images below are examples and may vary by device.
    Pixels with burn
    Pixel deformities
  • Punctures
    The image below is an example and may vary by device.
    Punctured display

Missing or Cracked Camera Lenses

  • Missing camera lens
    The image below is an example and may vary by device.
    Missing Camera Lens
  • Cracked camera lens
    The image below is an example and may vary by device.
    Cracked Camera Lens

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.