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Samsung Galaxy A14 5G
Check for Physical Damage

2026-10-02 11:28:46.086

Samsung Galaxy A14 5G
Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your Galaxy A14 5G.

Before you begin

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.

Liquid or Corrosion Evidence

  1. To identify if your device has water damage, check for:
    • corrosion, discoloration, or oxidation on the charging, headset, SIM or memory ports.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
      Samsung uses a white field with pink or red to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the strip becomes pink or red.
      LDI
      The SIM tray is located at the top of the left edge of the device (display facing up). The Liquid Damage Indicator (LDI) is located inside the SIM tray slot, below the SIM frame, and is visible when the tray is removed from the device.
      The image below is an example and may vary by device.
      Samsung LDI

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • SIM tray
    • USB / Charging: Examples of charging port damage include but are not limited to:
      • Port loose or wiggles
      • Bent
      • Corrosion
      • Memory card

Display or Physical Button Issues / Camera

Examples of screen damage / button issues include but are not limited to:
  • Bleeding display
    : Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.
  • Separation
    : Examples of separation include but are not limited to lens or housing separating from the device frame.
  • Missing physical buttons
    : Volume, Power, Home button missing or damaged.
  • Warping
    : Device or screen won't lay flat.
  • Pixel Deformities
    : Caused by physical impact to screen or device.
  • Camera
    : Missing or cracked camera lens.

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.