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One Talk Portal
Manage External Caller ID Settings (Individual Line)

2026-10-01 08:51:38.384

One Talk Portal
Manage External Caller ID Settings (Individual Line)

Manage caller ID settings for individual lines in the One Talk admin portal to ensure their outgoing calls display your main company number instead of individual line numbers.

Before you begin

When a line is configured to use an individual policy, that user is only impacted by the group policy setting upon being moved back to the group.
Users can't make outbound calls when special characters (e.g., '&' or '-') are used in the Calling ID Name field.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click the
    User Features tab
    .
  6. Click
    External Caller ID Delivery
    .
  7. Click the
    Add icon
     next to the applicable user line.
  8. Do one of the following:
    • To set the line to display a specific number on outgoing calls:
      1. Select
        Individual Level
        .
      2. Select
        Use current number
         or
        Use a different number
        .
      3. If selecting a different number, enter the number or click
        Select a line from list
        .
      4. Click
        Submit
        .
    • To set the line to display the same number as other lines within the group, select
      Group Level
      :
      1. Select
        Group Level
        .
      2. Click
        Submit
        .
Manage External Caller ID Settings (Group Policy)