Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

MOTO G 5G
Factory Data Reset (Powered Off)

2026-10-03 19:25:07.762

MOTO G 5G
Factory Data Reset (Powered Off)

Reset your moto g 5G to factory settings as a final troubleshooting step. Use this method if your device is unresponsive or you can't access the Settings menu.

Before you begin

If the device is responsive and can be powered on, the preferred reset method should be performed.
Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Steps

  1. With the device powered off, press and hold the
    Volume down button
     on the right edge of the device.
  2. While continuing to hold
    Volume down button
    , press and hold the
    Power button
     until the 'Fastboot Flash mode' screen appears.
  3. From the Bootloader selection screen, select
    Recovery Mode
    .
    Use the Volume buttons to cycle through the available options and the Power button to select.
  4. If presented with an image of a broken Android and 'No Command', press and hold the
    Power button
    , press the
    Volume up button
     once then release the
    Power button
    .
  5. From the Android system recovery screen, select
    Wipe data / factory reset
    .
  6. Select
    Factory data reset
    .
  7. Select
    Reboot system now
     then allow several minutes for the reboot process to complete.
Activate / Set Up Device