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One Talk Portal
Calling Restrictions - Limit Inbound / Outbound Calls

2026-10-01 09:10:21.746

One Talk Portal
Calling Restrictions - Limit Inbound / Outbound Calls

This feature helps you manage the availability of your phone service by setting limits on outgoing and incoming calls, ensuring your lines are reserved for essential business use.

Steps

  1. Sign in to My Business.
  2. Click
    Manage Account
     from the top navigation bar.
  3. From the Product Portals section, click
    One Talk
    .
  4. From the 'I want to' section, click
    Manage features
    .
  5. If necessary, click the
    User features tab
    .
  6. Select
    Calling Restrictions
     from the feature list.
  7. If accessing this page for the first time for a group, click
    Add Service
    .
    After clicking the button, a confirmation message advises that the service was successfully added.
    If attempting to expand a user's line before adding the service, an error message prompts the admin to add the service.
  8. Select the appropriate option:
    • Outbound:
      • No Restrictions
        : User can make calls to internal and external numbers.
      • Internal only & Transfer allowed
        : User can only make calls to internal numbers, but can be transferred to an external number and can transfer an external inbound call.
      • Internal only & Transfer disallowed
        : User can only make calls to internal numbers.
    • Inbound:
      • No Restrictions
        : User can receive calls from internal and external numbers.
      • Internal only & Transfer allowed
        : User can only receive calls from internal numbers, but can receive calls from external numbers transferred from an internal number.
      • Internal only & Transfer allowed
        : User can only receive calls from internal numbers.