Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Orbic JOY 2 - Factory Data Reset (Powered Off)

2026-10-15 07:57:31.119

Orbic JOY 2 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your JOY 2 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.
  • Perform a factory data reset on your Orbic® JOY 2 only if necessary as it removes your Google™ account and all data including system data, app data and media.
  • For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known before completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
  1. Ensure the device is powered off.
    If the device is responsive and can be powered on, the preferred reset method should be performed.
  2. Press and hold the
    Volume Up button
     on the right edge of the device then press and release the
    Power button
    .
  3. Continue to hold the
    Volume Up button
     until the Android Recovery screen appears, then release.
  4. From the Android Recovery screen, select
    Wipe data / factory reset
    .
    Use the Volume buttons to cycle through the available options and the Power button to select.
  5. Highlight then select
    Factory data reset
     a second time to confirm.
  6. Once the reset is complete and the confirmation screen appears, select
    Reboot system now
     to restart your device.
    Allow several minutes for the reboot process to complete.
    If applicable, set up your device.