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Verizon Family Roadside Assistance
Request Assistance

2026-10-15 05:20:45.449

Verizon Family Roadside Assistance
Request Assistance

Car trouble can happen at any time. Find out how to easily request help, from towing to fuel delivery, using the Verizon Family app so you are always prepared on your next trip.

Steps

  1. Open the
    Verizon Family app
    .
  2. Navigate:
    Services
    Roadside Assistance
    .
  3. Tap
    Start a request
    .
  4. Tap the vehicle needing assistance.
    If the vehicle isn't listed, tap Add a new vehicle.
  5. Select the service needed (e.g., towing, lockout, fuel delivery, tire change or jumpstart).
  6. Provide the vehicle location by either moving the pin on the map or entering the address.
  7. Enter the name, phone number and email address of the driver needing the service.
    The driver can be different from the person requesting service.
  8. Tap the check box if you'd like to receive status text messages about your request to the phone number you’ve provided.
    The requestor is also automatically sent in-app push notifications.
  9. Tap
    Submit request
    .
    If you're being towed, you'll also need to select a towing destination.