Identity Secure Create or Recover Keyphrase
Identity Secure
Create or Recover KeyphraseA keyphrase secures your sign-in and adds encryption to your data. Using a recovery key ensures you never lose login access, keeping your sensitive info private and reachable.
Before you begin
A keyphrase is a secret, unique and memorable group of words used like a password to get into the Digital Footprint Manager. For example, "Ducks fly over 24-acres!"
If you forget your keyphrase, the only way to open the Digital Footprint Manager is to reset it using the recovery key.
If you lost or forgot your recovery key and need a new one, all content will be erased and you'll need to add it again.
Create a Keyphrase
- Open theVerizon Protectapp.
- Navigate: .
- Review the info about password manager then tapContinue.
- Enter your unique keyphrase into the required fields then tapContinue.
- To enable biometrics (e.g, Face ID) tapYesthen tapOkto allow permissions.
- TapSave recovery key.
- TapDownloadto save it somewhere safe then tapContinue.The recovery key will not be displayed once you select Continue.
Reset a Keyphrase With Recovery Key
- Open theVerizon Protect app.
- Navigate: .
- From the Enter keyphrase screen, tapForgot keyphrase.
- Enter your recovery key, New keyphrase and Confirm keyphrase then tapSave changes.
- TapSave recovery key.
- TapDownloadto save your new recovery key somewhere safe.
Reset a Keyphrase Without Recovery Key
- Open theVerizon Protect app.
- Navigate: .
- From the Enter keyphrase screen, tapForgot keyphrase.
- TapForgot recovery key.Forgot keyphrase displays after an unsuccessful login attempt.
- Do one of the following:
- To reset it yourself:
- TapReset.
- Once reset is complete, tapContinueto set up a new profile.
- To contact support:
- Tap the support number to open the dialer.
- Tap call theDial icon.
- Once reset, set up a new profile.