My Verizon Website - Enable / Disable SIM Protection and Number Lock
Here's how to prevent unauthorized device changes or transfers to another carrier via the My Verizon website.
- After disabling, SIM Protection, SIM Changes, and upgrade orders remain blocked for 15 minutes.
- A Number Transfer Pin (NTP) is a temporary PIN you provide to other carriers if porting numbers.
- From a web browser, sign in to My Verizon using a user ID or mobile number that has Account Owner or Manager access privileges.
- Navigate: .
- Do the following:
- Enable / Disable SIM ProtectionSIM Protection protects all or selected mobile numbers from unauthorized SIM or device changes (e.g., device upgrade, SIM card swap, etc.).
- From the SIM Protection section, clickEdit.
- Click the radio button to the right of the appropriate number(s) to select on or off.Protected MDNs are blocked from all transactions requiring a new SIM (SIM Swaps, Upgrades, BYOD, etc).When disabling SIM Protection, there may be an additional delay period before transactions can be performed.
- ClickSave changes.
- If prompted, follow on-screen steps for additional security then selectConfirm.
- Enable / Disable Number LockNumber Lock protects your mobile number from an unauthorized transfer.
- From the Number Lock section, clickEdit.
- Click the radio button to the right of the appropriate number(s) to select on or off.Mobile numbers with Number Lock enabled will be unable to generate a Number Transfer PIN.Number Lock must be turned off to successfully port out.
- ClickSave changes.