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Gizmo Watch 4
Link to Smartphone

2026-10-06 22:59:02.748

Gizmo Watch 4
Link to Smartphone

Follow these steps to troubleshoot if your Gizmo Watch 4 isn't connecting to the caregiver's smartphone.

Before you begin

  • It's necessary for the Gizmo Watch 4 to link to the caregiver's Android™ Smartphone or Apple® iPhone® for the device to function properly; however, the smartphone doesn't need to be connected to the Verizon network.
  • Follow the steps below if the Gizmo Watch 4 doesn't link to the smartphone during the initial activation / setup.

Steps

  1. Ensure the primary caregiver has an Android Smartphone (Android 5.0 or later) or an Apple iPhone (iOS 10.0 or later) with a data plan and has data coverage.
  2. Ensure the primary caregiver has the Verizon Family app installed (Google Play Store™ or Apple® App Store® ).
  3. Ensure the caregiver used their mobile number to create an account.
    If the Gizmo phone number was used, refer to Change the Guardian Profile.
  4. Ensure the date and time settings on the smartphone are set automatically.
  5. Ensure the primary caregiver has the correct mobile number of the Gizmo Watch 4.
    The primary caregiver follows the instructions on the app to enter the needed info.
  6. If the Gizmo Watch 4 doesn't link to the primary caregiver, you're not communicating with the device. Try turning Wi-Fi off and linking it again. Here are other possible causes:
    • The caregiver entered the wrong Gizmo device mobile number.
    • Gizmo Watch 4 mobile number has an SMS (i.e., text messaging) block or short code messaging isn't working properly.
    • The Gizmo Watch 4 isn't in a coverage area.
    • The phone doesn't have data coverage.
    • The phone has a Caller ID block.