Power & Charging Issues - Removable Battery Devices
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
- Check the charging port for water damage or corrosion.
- Check the charging port for bent or broken pins and lint.
- Press thePower button(if available) for 3-5 seconds to verify the device doesn't power on.
- Remove then re-insert the battery, and ensure it's charged.
- Ensure a manufacturer or VZW approved battery charger (included in the box) and USB charger cable are used to avoid extended charging times or other charging issues.If using a wireless charger, ensure it's certified and marked by the Qi logo.
- Attempt to power on the device while it's connected to the wall charger.For proper testing, do not use the USB cable connected to the computer or a car charger.
- Verify the device and charger display the appropriate charging/LED indicator.If the battery is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears. It may take up to 20 minutes before the device powers up.
- Attempt to power on the device using an alternate manufacturer-approved charger, if available.
- If the device still won't power on, trickle charge using a manufacturer-approved USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.
