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LG K4™ LTE - Support Overview

Find device-specific support and online tools for your LG K4 LTE.
Troubleshoot K4 LTE
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your LG K4

Get to know your new LG K4 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG K4™ - Activate / Set Up Device

Here's how to complete a quick setup of your LG K4.

LG K4™ - Adjust Account Sync Settings

Here's how to view sync settings on your LG K4 if you're not receiving email and app notifications.

LG K4™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your LG K4 on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG K4™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your LG K4 to an SD / memory card.

LG K4™ - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with LG Mobile Switch App

Here's how to transfer media, contacts, call logs, text messages, etc. via the LG Mobile Switch app.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG K4™ - Capture a Screenshot

Here's how to capture and view a screenshot on your LG K4.

LG K4™ - View Signal Strength

Here's how to view the signal strength for your LG K4.

LG K4™ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG K4.

LG K4™ Simulator: Turning the Phone On and Off

Learn how to power on and shut down your LG K4.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

LG K4 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG K4.

LG K4 - Restart Device

Here's how to restart your LG K4 if it crashes and resets, freezes or runs slowly.

LG K4™ - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG K4.

LG K4™ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG K4.

LG K4™ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your K4.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

LG K4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG K4 on or off and make it visible to other devices for pairing.

LG K4™ Simulator: Pairing with a Bluetooth® Device

See how to pair your LG K4 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG K4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your LG K4.

LG K4™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG K4.

LG K4™ - Call a Number

Here's how to place a call from your LG K4.

LG K4™ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your LG K4 and your dialpad entries aren't recognized, view this info.

LG K4™ - Place a Conference Call

Here's how to place a conference call from your LG K4.

LG K4™ - Redial

Here's how to manually redial a number called from your LG K4.

LG K4™ - View / Delete Call History

To view or clear the call history on your LG K4, check out this info.

LG K4™ Simulator: Calling a Contact

An interactive guide on how to call a contact using your LG K4.

LG K4™ Simulator: Calling a New Number

Discover how to use your LG K4 to call a new number.

LG K4™ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your LG K4.

LG K4™ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG K4.

LG K4™ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG K4.

LG K4™ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG K4.

LG K4™ Simulator: Using Hands-Free Calling

Find out how to use your voice to place a call with your LG K4.

LG K4™ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG K4.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG K4™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K4.

LG K4™ - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

LG K4™ - Record and Share a Video

Here's how to record and send a video using your LG K4.

LG K4™ - Share Picture from Gallery

Here's how to share a saved picture from your LG K4.

LG K4™ - Share Video from Gallery

Here's how to send a saved video on your LG K4 to a messaging recipient.

LG K4™ - Take and Share a Picture

Here's how to take and share a picture from your LG K4.

LG K4™ - View Pictures / Videos

Here's how to view pictures and/or videos on your LG K4.

LG K4™ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your LG K4.

LG K4™ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG K4.

LG K4™ Simulator: Recording a Video

Learn how to record a video using your LG K4.

LG K4™ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG K4.

LG K4™ Simulator: Taking a Picture

Discover how to take a photo using your LG K4.

LG K4™ Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galsxy S7.

LG K4™ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG K4.

LG K4™ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG K4.

LG K4™ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG K4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG K4™ - USB Debugging Mode

Here's how to facilitate a connection between your LG K4 and a computer with the Android SDK.

Contacts

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

LG K4™ - Add a Contact

Here's how to add a contact to your LG K4.

LG K4™ - Contact Display Options

Here's how to configure how your contacts display on your LG K4.

LG K4™ - Delete a Contact

Here's how to remove a contact from your LG K4.

LG K4™ - Edit a Contact

Here's how to edit a contact on your LG K4.

LG K4™ - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your LG K4.

LG K4™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your LG K4.

LG K4™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your LG K4.

LG K4™ - Send Contact via Bluetooth®

Here's how to send a contact on your LG K4 via Bluetooth.

LG K4™ - View Contact Sync Source

Here's how to view where a phonebook contact on your LG K4 was imported from.

LG K4™ Simulator: Adding a Contact

Learn how to add a new contact to your LG K4.

LG K4™ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG K4.

LG K4™ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG K4.

LG K4™ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your LG K4 without looking at it.

LG K4™ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG K4.

LG K4™ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG K4.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG K4™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG K4 on or off.

LG K4™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG K4.

LG K4™ - Turn Data On / Off

To turn the mobile data for your LG K4 on or off, follow these steps.

LG K4™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your LG K4 uses.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

LG K4™ - Set Date and Time

If your LG K4 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG K4™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG K4.

LG K4™ - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG K4.

LG K4™ - View Phone Number

Here's how to view the phone number for your LG K4.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

LG K4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g. Brightness, Daydream, Screen timeout, Font Size, etc.) for your LG K4.

LG K4™ - Manage Do Not Disturb Settings

If your LG K4 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG K4™ - Reset All Settings

If your LG K4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

LG K4™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your LG K4, view this info.

LG K4™ - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your LG K4, view this.

LG K4™ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG K4.

LG K4™ Simulator: Accessing Settings

Explore how to access settings on your LG K4 to change alert sounds, turn off GPS and more.

LG K4™ Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your LG K4 by adjusting the screen timeout.

LG K4™ Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG K4.

LG K4™ Simulator: Configuring Location Settings

Learn how to manage location settings on your LG K4.

LG K4™ Simulator: Managing Data Usage

Discover how to manage data usage on your LG K4.

LG K4™ Simulator: Setting to Silent

Explore ways to mute your LG K4.

LG K4™ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your LG K4 to Airplane mode.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Email/Gmail

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

LG K4 - View Email Messages

Here's how to view email messages on your LG K4.

LG K4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG K4.

LG K4™ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG K4.

LG K4™ - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your LG K4.

LG K4™ - Compose and Send Email Message

Here's how to create and send an email message from your LG K4.

LG K4™ - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your LG K4.

LG K4™ - Delete Email Messages

Here's how to delete email messages from your LG K4.

LG K4™ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG K4.

LG K4™ - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your LG K4.

LG K4™ - Email Account Notification Settings

If you're not getting notifications for the personal email on your LG K4, view this info.

LG K4™ - Email Account Signature Settings

To enter or edit the personal email signature on your LG K4, view this info.

LG K4™ - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your LG K4, view this info.

LG K4™ - Manage Corporate Email Settings

Here's info on updating work email settings for your LG K4.

LG K4™ - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG K4.

LG K4™ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your LG K4 often fixes email issues.

LG K4™ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG K4.

LG K4™ Simulator: Forwarding an Email

Learn how to forward an email on your LG K4.

LG K4™ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your LG K4.

LG K4™ Simulator: Replying to an Email

Discover how to reply to an email on your LG K4.

LG K4™ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG K4.

LG K4™ Simulator: Setting Up Personal Email

Discover how to access your existing email account on your LG K4.

LG K4™ Simulator: Switching Between Email Accounts

See how to access different email accounts on your LG K4.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG K4™ - Turn GPS Location On / Off

Here's how to turn GPS location for your LG K4 on or off.

Google Backup & restore

LG K4™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG K4.

HD Voice

LG K4™ Simulator: Setting Up Corporate Email

Learn how to access your work email on your LG K4.

Home Screen

LG K4™ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG K4.

LG K4™ - Mode Change

Here's how to change the Home screen layout on your LG K4 if it looks different.

LG K4™ - Turn Screen Rotation On / Off

If the display on your LG K4 doesn't rotate, this shows how to fix it.

LG K4™ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG K4.

LG K4™ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your LG K4 for quick access to them.

LG K4™ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your LG K4 to help organize your apps.

LG K4™ Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add a shortcut to the Lock screen of your LG K4.

LG K4™ Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your LG K4.

LG K4™ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your LG K4.

LG K4™ Simulator: Changing an Icon's Appearance

Learn how to change the appearance of an icon on your LG K4.

LG K4™ Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your LG K4.

LG K4™ Simulator: Removing Widgets and Apps from the Home Screen

See how to remove widgets and apps from the Home screen of your LG K4.

LG K4™ Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your LG K4.

Hotspot

LG K4™ - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your LG K4, view this info.

LG K4™ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG K4.

LG K4™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your K4.

LG K4™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG K4 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG K4™ - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your LG K4.

LG K4™ Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG K4, so it's easy to find later.

LG K4™ Simulator: Navigating to a Website

Discover how to find a website using your LG K4.

LG K4™ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your LG K4.

LG K4™ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG K4.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG K4™ - Language Selection

Here's how to change the language used on your LG K4.

LG K4™ Simulator: Changing the Language

Discover how to change the language settings on your LG K4.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG K4™ - Email Account Password and Server Settings

To update the personal email password/server settings for your LG K4, view this info.

LG K4™ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG K4.

LG K4™ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG K4.

LG K4™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG K4 when the screen is locked.

LG K4™ - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your LG K4.

LG K4™ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG K4.

LG K4™ - Unlock Screen

To unlock the screen on your LG K4, check out this info.

LG K4™ Simulator: Setting Screen Security

A visual guide for setting screen security on your LG K4 to help protect your private information.

LG K4™ Simulator: Unlocking the Screen

See how to unlock the screen on your LG K4.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG K4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG K4.

LG K4™ - Check Device Storage

Here's how to check available space if your LG K4 runs slowly / crashes, apps freeze or you can't save media.

LG K4™ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG K4.

Mobile Hotspot

LG K4™ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG K4 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

LG K4™ Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG K4.

LG K4™ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG K4.

LG K4™ Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your LG K4.

Operating System & Software

LG K4 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG K4, including current Android security patches.

LG K4™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG K4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG K4™ - Factory Data Reset (Powered On)

If your LG K4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG K4™ - Install Device Software Update

To check for or to install software updates on your LG K4, view this info.

LG K4™ - View Software Version

To view the software version your LG K4 is running, check out this info.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

SIM Card

LG K4™ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG K4 or turn it on or off.

LG K4™ - Insert SIM Card

Here's how to properly insert a SIM card into your LG K4 to avoid potential service issues.

LG K4™ - View SIM Card Number

Here's how to view the SIM card number associated with your LG K4.

LG K4™ Simulator: Inserting and Removing a Nano Sim Card

Find out how to insert and remove a nano SIM card from your LG K4.

LG K4™ Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your LG K4 to add memory for photos, videos, music, documents and more.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

LG K4™ Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG K4.

LG K4™ Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your LG K4 to help protect your account.

LG K4™ Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your LG K4.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG K4™ - Record and Play File - Voice Recorder

To record and play a sound file on your LG K4, check out this info.

LG K4™ - Save a Ringtone

Here's how to save an audio file as a ringtone on your LG K4.

LG K4™ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG K4.

LG K4™ - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG K4.

LG K4™ - Use Speakerphone

To utilize the speakerphone functionality on your LG K4, view this info.

LG K4™ - Vibrate Mode

Here's how to turn vibrate mode for your LG K4 on or off.

LG K4™ - Volume Controls

Here's how to adjust the volume if your LG K4 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

LG K4™ Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your LG K4.

LG K4™ Simulator: Adding and Removing Apps from Favorites

Learn how to add and remove apps from your Favorites in Easy mode on your LG K4.

LG K4™ Simulator: Adding and Removing Contacts from the Home Screens

Discover how to make, add and remove contacts from the Home screen in Easy mode on your LG K4.

LG K4™ Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your LG K4.

LG K4™ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG K4.

LG K4™ Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your LG K4.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

LG K4™ - Auto Receive Messages

If your LG K4 is not receiving multimedia (picture / video) messages, view this info.

LG K4™ - Create and Send a Text Message

Here's how to create and send a text message on your LG K4.

LG K4™ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your LG K4.

LG K4™ - Delete Messages

Here's how to delete text messages from your LG K4 via the Messaging app.

LG K4™ - Set Default Messaging App

Here's how to set the default messaging app on your LG K4.

LG K4™ - Text Message Notification Settings

Here's how to turn text message notifications for your LG K4 on or off via the Messaging app.

LG K4™ - Text Message Signature

To add, remove or edit the text message signature on your LG K4, view this info.

LG K4™ - View Text Messages

Here's how to view text messages via the Messaging app on your LG K4.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

LG K4™ - Set Up Printing

Here's how to set up and add a printer to your LG K4.

LG K4™ Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your LG K4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

LG K4™ - Manage TTY Settings

To change the TTY settings on your LG K4, check out this info.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Wallpapers/Theme

LG K4™ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG K4.

Wi-Fi & Network

LG K4™ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG K4 with other Wi-Fi capable devices.

LG K4™ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG K4.

LG K4™ - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your LG K4.

LG K4™ - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your LG K4 to auto switch between Wi-Fi and mobile data, view this.

LG K4™ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG K4.

LG K4™ - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your LG K4, view this info.

LG K4™ - Tethered Modem Connection

Here's how to use your LG K4 as a modem to connect to the internet via USB or Bluetooth.

LG K4™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG K4 on or off.

LG K4™ Simulator: Connecting to a Wi-Fi Network

Learn how to use your LG K4 to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55