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LG K4™ LTE - Support Overview

Find device-specific support and online tools for your LG K4 LTE.
Troubleshoot K4 LTE
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

LG K4 - Adjust Account Sync Settings

Here's how to view sync settings on your LG K4 if you're not receiving email and app notifications.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Getting to Know Your LG K4

Get to know your new LG K4 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG K4 - Activate / Set Up Device

Here's how to complete a quick setup of your LG K4.

LG K4 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your LG K4 on or off.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

LG K4 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG K4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your LG K4 to an SD / memory card.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Content with the LG Mobile Switch App

Here's some important info to review before transferring content via the LG Mobile Switch app.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG K4 - Capture a Screenshot

Here's how to capture and view a screenshot on your LG K4.

LG K4 - View Signal Strength

Here's how to view the signal strength for your LG K4.

Battery & Power

LG K4 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG K4.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

LG K4 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG K4.

LG K4 - Restart Device

Here's how to restart your LG K4 if it crashes and resets, freezes or runs slowly.

LG K4 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG K4.

LG K4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your K4.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

LG K4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG K4 on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG K4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your LG K4.

LG K4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG K4.

LG K4 - Call a Number

Here's how to place a call from your LG K4.

LG K4 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your LG K4 and your dialpad entries aren't recognized, view this info.

LG K4 - Place a Conference Call

Here's how to place a conference call from your LG K4.

LG K4 - View / Delete Call History

Here's how to view or clear the call history on your LG K4.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

LG K4 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG K4 and a computer.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG K4 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG K4.

LG K4 - Record and Share a Video

Here's how to record and send a video using your LG K4.

LG K4 - Share Picture from Gallery

Here's how to share a saved picture from your LG K4.

LG K4 - Share Video from Gallery

Here's how to send a saved video on your LG K4 to a messaging recipient.

LG K4 - Take and Share a Picture

Here's how to take and share a picture from your LG K4.

LG K4 - View Pictures / Videos

Here's how to view pictures and/or videos on your LG K4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG K4 - USB Debugging Mode

Here's how to facilitate a connection between your LG K4 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

LG K4 - Edit a Contact

Here's how to edit a contact on your LG K4.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

LG K4 - Add a Contact

Here's how to add a contact to your LG K4.

LG K4 - Contact Display Options

Here's how to configure how your contacts display on your LG K4.

LG K4 - Delete a Contact

Here's how to remove a contact from your LG K4.

LG K4 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your LG K4.

LG K4 - Send Contact via Bluetooth

Here's how to send a contact on your LG K4 via Bluetooth.

LG K4 - View Contact Sync Source

Here's how to view where a phonebook contact on your LG K4 was imported from.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG K4 - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG K4 on or off.

LG K4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG K4.

LG K4 - Turn Data On / Off

To turn the mobile data for your LG K4 on or off, follow these steps.

LG K4 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your LG K4 uses.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

LG K4 - Set Date and Time

If your LG K4 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

LG K4 - View Phone Number

Here's how to view the phone number for your LG K4.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG K4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG K4.

LG K4 - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG K4.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

LG K4 - Reset All Settings

If your LG K4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

LG K4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your LG K4, view this info.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

LG K4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g. Brightness, Daydream, Screen timeout, Font Size, etc.) for your LG K4.

LG K4 - Manage Do Not Disturb Settings

If your LG K4 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG K4 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG K4.

Email/Gmail

LG K4 - Email Account Signature Settings

To enter or edit the personal email signature on your LG K4, view this info.

LG K4 - Remove Gmail Account

Removing then re-adding a Gmail account on your LG K4 often fixes email issues.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

LG K4 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG K4.

LG K4 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your LG K4.

LG K4 - Compose and Send Email Message

Here's how to create and send an email message from your LG K4.

LG K4 - Create a New Google Account

Here's how to create a new Google (Gmail) account on your LG K4.

LG K4 - Delete Email Messages

Here's how to delete email messages from your LG K4.

LG K4 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG K4.

LG K4 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your LG K4.

LG K4 - Email Account Notification Settings

If you're not getting notifications for the personal email on your LG K4, view this info.

LG K4 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your LG K4, view this info.

LG K4 - Manage Corporate Email Settings

Here's info on updating work email settings for your LG K4.

LG K4 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG K4.

LG K4 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG K4.

LG K4 - View Email Messages

Here's how to view email messages on your LG K4.

LG K4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG K4.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

LG K4 - Turn GPS Location On / Off

Here's how to turn GPS location for your LG K4 on or off.

Google Backup & restore

LG K4 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG K4.

Home Screen

LG K4 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG K4.

LG K4 - Turn Screen Rotation On / Off

If the display on your LG K4 doesn't rotate, this shows how to fix it.

LG K4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG K4.

LG K4 - Mode Change

Here's how to change the Home screen layout on your LG K4 if it looks different.

Hotspot

LG K4 - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your LG K4, view this info.

LG K4 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG K4.

LG K4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your K4.

LG K4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG K4 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG K4 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your LG K4.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG K4 - Language Selection

Here's how to change the language used on your LG K4.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG K4 - Email Account Password and Server Settings

To update the personal email password/server settings for your LG K4, view this info.

LG K4 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG K4.

LG K4 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG K4.

LG K4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG K4 when the screen is locked.

LG K4 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your LG K4.

LG K4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG K4.

LG K4 - Unlock Screen

To unlock the screen on your LG K4, check out this info.

Memory/Storage

LG K4 - Check Device Storage

Here's how to check available space if your LG K4 runs slowly / crashes, apps freeze or you can't save media.

LG K4 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG K4.

LG K4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG K4.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

LG K4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG K4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG K4 - Factory Data Reset (Powered On)

If your LG K4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG K4 - View Software Version

Here's how to view the software version your LG K4 is running.

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

LG K4 - Install Device Software Updates

Here's how to check for and install software updates on your LG K4.

LG K4 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG K4, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

SIM Card

LG K4 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG K4 or turn it on or off.

LG K4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG K4.

LG K4 - View SIM Card Number

Here's how to view the SIM card number associated with your LG K4.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG K4 - Record and Play File - Voice Recorder

To record and play a sound file on your LG K4, check out this info.

LG K4 - Save a Ringtone

Here's how to save an audio file as a ringtone on your LG K4.

LG K4 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG K4.

LG K4 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG K4.

LG K4 - Use Speakerphone

To utilize the speakerphone functionality on your LG K4, view this info.

LG K4 - Vibrate Mode

Here's how to turn vibrate mode for your LG K4 on or off.

LG K4 - Volume Controls

Here's how to adjust the volume if your LG K4 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

LG K4 - Set Default Messaging App

Here's how to set the default messaging app on your LG K4.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

LG K4 - Set Up Printing

Here's how to set up and add a printer to your LG K4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

LG K4 - Manage TTY Settings

To change the TTY settings on your LG K4, check out this info.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Wi-Fi & Network

LG K4 - Add a Wi-Fi Network

Here's how to connect your LG K4 to a Wi-Fi network.

LG K4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG K4 on or off.

LG K4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG K4 with other Wi-Fi capable devices.

LG K4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG K4.

LG K4 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your LG K4 to auto switch between Wi-Fi and mobile data.

LG K4 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG K4.

LG K4 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your LG K4, view this info.

LG K4 - Tethered Modem Connection

Here's how to use your LG K4 as a modem to connect to the internet via USB or Bluetooth.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55