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LG Terra™ - Support Overview

Find device-specific support and online tools for your LG Terra.
Troubleshoot Terra
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Phone Setup Wizard - LG Terra™

Here's how to quickly navigate through the initial activation setup screens on your Terra.

Sound Easy Set-Up - LG Terra™

Here's how to quickly manage sound settings for your Terra.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG Terra™ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG Terra.

LG Terra™ Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your LG Terra.

Battery & Power

Insert / Remove Battery - LG Terra

Here's how to insert / remove the battery for your Terra.

Master Reset - LG Terra™

To restore your device to factory default settings, view this info on performing a Master Reset.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Terra™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG Terra.

Bluetooth

Bluetooth® Discovery Mode - LG Terra™

To make your LG Terra visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Terra™

Here's how to send a contact on your Terra via Bluetooth.

Turn Bluetooth® On / Off - LG Terra™

Here's how to turn Bluetooth for your Terra on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Terra™

Here's how to place a call from your Terra.

Delete Call History - LG Terra™

Here's how to clear the call history from your Terra.

Delete Messages - LG Terra™

Here's how to delete text messages from your LG Terra.

LG Terra™ Simulator: Making a Phone Call

An interactive guide on how make phone calls using your LG Terra.

Manage DTMF Tones - LG Terra™

If you're calling into an automated system (e.g., Voicemail) from your LG Terra and your dialpad entries aren't recognized, view this info.

NAM Selection - LG Terra™

Here's how to switch your Terra between two different phone numbers that are programmed into it.

Place a Conference Call - LG Terra™

Here's how to place a conference call from your Terra.

Redial - LG Terra™

Here's how to manually redial a number called from your Terra.

Redial Settings - LG Terra™

Here's how to redial a number on your Terra.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Terra™

Here's how to reset the call timers on your Terra.

Speed Dial - LG Terra™

Here's how to add a speed dial to your LG Terra.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Use Speakerphone - LG Terra™

To utilize the speakerphone functionality on your LG Terra, view this info.

View Call History - LG Terra™

Here's how to view the call history of your Terra.

View Call Timers - LG Terra™

Here's how to view call timers on your LG Terra.

Voice Activated Dialing - LG Terra™

Here's how to use the voice-activated dialing feature on your LG Terra.

Camera, Photos & Videos

Common Camera Settings - LG Terra™

For info on common camera settings (e.g., resolution, timer, etc.), check out this.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Terra™ Simulator: Taking a Picture

Discover how to take a photo using your LG Terra.

Save a Picture / Video Message - LG Terra™

Here's how to save a picture or video file sent as a message to your Terra.

Send Existing Picture via Messaging - LG Terra™

Here's how to send a saved picture from your LG Terra to a messaging recipient.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture via Messaging - LG Terra™

Here's how to take and send a picture with your Terra.

View Pictures / Videos - LG Terra™

Here's how to view pictures and/or videos on your Terra.

Contacts

Add a Contact - LG Terra™

Here's how to add a contact to your LG Terra.

Caller ID Image - LG Terra™

Here's how to set or change the image for a saved contact on your LG Terra.

Delete a Contact - LG Terra™

Here's how to remove a contact from your LG Terra.

Edit a Contact - LG Terra™

Here's how to edit a contact on your LG Terra.

LG Terra™ Simulator: Adding a Contact

Learn how to add a new contact to your LG Terra.

LG Terra™ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG Terra.

LG Terra™ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your LG Terra without looking at it.

Send Contact via Bluetooth® - LG Terra™

Here's how to send a contact on your Terra via Bluetooth.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - LG Terra™

Here's how to view the device ID (MEID) for your Terra.

View PRL / ERI ID - LG Terra™

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Terra.

View Phone Number - LG Terra™

Here's how to view the phone number for your Terra.

Device Settings

Adjust Backlight - LG Terra™

Here's how to adjust the keypad and screen backlight on your Terra.

Adjust Brightness Settings - LG Terra™

Here's how to adjust screen brightness on your Terra.

Adjust Display Settings - LG Terra™

Here's how to adjust the display settings (e.g., Clock format, Menu, etc.) for your LG Terra.

Adjust Font Settings - LG Terra™

Here's how to adjust how text appears on your Terra.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - LG Terra™

Here's how to change the display color scheme on your Terra.

LG Terra™ Simulator: Accessing Settings

Explore how to access settings on your LG Terra to change alert sounds, turn off GPS and more.

LG Terra™ Simulator: Changing Notification Sounds

Learn how to change notification sounds on your LG Terra.

LG Terra™ Simulator: Performing a Factory Reset

Find out how to perform a factory reset your LG Terra.

LG Terra™ Simulator: Setting your Phone to Silent

Learn how to set your LG Terra to silent.

Manage DTMF Tones - LG Terra™

If you're calling into an automated system (e.g., Voicemail) from your LG Terra and your dialpad entries aren't recognized, view this info.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Restriction Settings - LG Terra™

To allow or restrict access to services on your LG Terra, view this info.

System Select - LG Terra™

Here's how to change the network mode selection setting on your Terra.

Turn Airplane Mode On / Off - LG Terra™

To turn Verizon network services on/off or if they aren't functioning on your Terra, view this info.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Terra™

Here's how to turn GPS location for your LG Terra on or off.

Home Screen

Banner Settings - LG Terra™

Here's how to configure the personalized greeting on the Home screen of your Terra.

LG Terra™ Simulator: Restarting Your Phone

An interactive guide on how to restart your LG Terra.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Browser Bookmarks - LG Terra™

Here's how to open, add, edit and remove bookmarks in the Opera browser on your Terra.

Clear Temporary Internet Files - LG Terra™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Terra, view this

LG Terra™ Simulator: Bookmarking a Website

Learn how to bookmark a website on your lg terra, so it's easy to find later.

LG Terra™ Simulator: Clearing Browsing Data

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG Terra.

LG Terra™ Simulator: Navigating to a Website

Discover how to find a website using your LG Terra.

Open Web Browser - LG Terra™

Here's how to open the default web browser on your LG Terra.

Language

LG Terra™ Simulator: Changing the Language

Discover how to change the language settings on your LG Terra.

Language Selection - LG Terra™

Here's how to change the language used on your Terra.

Lock, Unlock, Password & Security

LG Terra™ Simulator: Activating Your Device

A visual guide for activating your LG Terra.

Lock Code - LG Terra™

Here's how to enter or change a lock code on your Terra.

Set Up Phone Lock - LG Terra™

Here's how to set up screen lock options on your Terra.

Unlock Screen - LG Terra™

To unlock the screen on your LG Terra, check out this info.

Memory/Storage

Check Memory - LG Terra™

Here's how to check memory usage if your Terra runs slow / crashes, apps freeze or you can't save media.

Clear Temporary Internet Files - LG Terra™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Terra, view this

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - LG Terra™

Here's how to perform an over-the-air firmware update on your Terra.

Manual Firmware Over-The-Air (FOTA) upgrade - LG Terra™

Here's how to perform an over-the-air firmware update on your Terra if it doesn't update automatically.

View Software Version - LG Terra™

To view the software version your LG Terra is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - LG Terra™

Here's how to change, enable or disable the SIM card lock code on your LG Terra.

Insert SIM Card - LG Terra™

Here's how to properly insert a SIM card into your LG Terra to avoid potential service issues.

LG Terra™ Simulator: Inserting and Removing the SIM Card

Discover how to put and remove a SIM card into your LG Terra.

Remove SIM Card - LG Terra™

Here's how to remove the SIM card from your Terra.

View SIM Card Number - LG Terra™

Here's how to view the SIM card number associated with your LG Terra.

Sounds, Volume & Audio

Adjust Keypad Volume - LG Terra™

Here's how to adjust keypad volume on your LG Terra.

Alert Sounds - LG Terra™

Here's how to adjust alert sounds on your Terra.

Service Alerts - LG Terra™

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Terra.

Sound Easy Set-Up - LG Terra™

Here's how to quickly manage sound settings for your Terra.

Volume Controls - LG Terra™

Here's how to adjust the volume if your Terra doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Terra™

Here's how to check settings on your Terra if you're not receiving your picture / video messages.

Auto Save - LG Terra™

Here's how to set your Terra to automatically save sent messages.

Create and Send a Text Message - LG Terra™

Here's how to create and send a text message on the LG Terra.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Cut, Copy and Paste Text - LG Terra™

Here's how to cut, copy and paste text on your Terra.

Text Message Entry Method - LG Terra™

Here's how to choose how your Terra enters text using the keypad (e.g., T9 word, Abc, 123, etc.).

Text Message Signature - LG Terra™

To add, remove or edit the text message signature on your LG Terra, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Terra™

To receive delivery confirmation for messages sent from your LG Terra, view this.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

View Text Messages - LG Terra™

Here's how to view text messages on your LG Terra.

Tips, Tricks & Shortcuts

Set Shortcut - LG Terra™

Here's how to set a keypad shortcut on your Terra to quickly access menu items.

Visual & Hearing Accessibility

Manage TTY Settings - LG Terra™

To change the TTY settings on your LG Terra, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Terra™

Here's how to change the display color scheme on your Terra.

LG Terra™ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG Terra.

Set Wallpaper - LG Terra™

Here's how to set the Home screen image on your LG Terra.

Wi-Fi & Network

Network Mode Settings - LG Terra™

View this info on network mode settings if you're having issues with voice / data services on your LG Terra.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55