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LG V50 ThinQ™ 5G - Support Overview

Find device-specific support and online tools for your LG V50 ThinQ 5G.
Troubleshoot V50 ThinQ 5G
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG V50 ThinQ 5G - Activate / Set Up Device

Here's how to quickly set up your V50 ThinQ 5G.

LG V50 ThinQ 5G - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Adjust Account Sync Settings

Here's how to view sync settings on your V50 ThinQ 5G if you're not receiving email and app notifications.

LG V50 ThinQ 5G User Guide (PDF)

This User Guide can help you get the most out of your LV50 ThinQ 5G. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

LG V50 ThinQ 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V50 ThinQ 5G to an SD / memory card.

LG V50 ThinQ 5G - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your V50 ThinQ 5G and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Video: LG V50 ThinQ 5G unboxing
(length: 1:02)
See what's in the box for the LG v50 ThinQ 5g!
Length: 1:02

Battery & Power

LG V50 ThinQ 5G - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your V50 ThinQ 5G.

LG V50 ThinQ 5G - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your V50 ThinQ 5G.

LG V50 ThinQ 5G - View Battery Info

Here's how to check the battery specs (e.g., Use Time, Standby Time, etc. ) for your V50 ThinQ 5G.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

LG V50 ThinQ 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your V50 ThinQ 5G on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG V50 ThinQ 5G - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Call a Number

Here's how to place a call from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Place a Conference Call

Here's how to place a conference call from your V50 ThinQ 5G.

LG V50 ThinQ 5G - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your V50 ThinQ 5G.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG V50 ThinQ 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your V50 ThinQ 5G and a computer.

LG V50 ThinQ 5G - Record and Share a Video

Here's how to record and send a video using your V50 ThinQ 5G.

LG V50 ThinQ 5G - Share Picture from Gallery

Here's how to share a saved picture from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Share Video from Gallery

Here's how to share a saved video from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Take and Share a Picture

Here's how to take and share a picture from your V50 ThinQ 5G.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG V50 ThinQ 5G - USB Debugging Mode

Here's how to facilitate a connection between your V50 ThinQ 5G and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG V50 ThinQ 5G - Add a Contact

Here's how to add a contact on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Contact Display Options

Here's how to configure how your contacts display on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Delete a Contact

Here's how to remove a contact from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Edit a Contact

Here's how to edit a contact on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your V50 ThinQ 5G.

LG V50 ThinQ 5G - View Contact Sync Source

Here's how to view where a phonebook contact on your V50 ThinQ 5G was imported from.

Data

LG V50 ThinQ 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your V50 ThinQ 5G on or off.

LG V50 ThinQ 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Data On / Off

Here's how to turn mobile data for your V50 ThinQ 5G on or off.

Date & Time

LG V50 ThinQ 5G - Set Date and Time

If your V50 ThinQ 5G shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

LG V50 ThinQ 5G - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your V50 ThinQ 5G.

LG V50 ThinQ 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your V50 ThinQ 5G.

LG V50 ThinQ 5G - View Phone Number

Here's how to view the phone number for your V50 ThinQ 5G.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

LG V50 ThinQ 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font, etc.) for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Manage Do Not Disturb Settings

If your V50 ThinQ 5G isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

LG V50 ThinQ 5G - Reset All Settings

If your V50 ThinQ 5G crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

LG V50 ThinQ 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your V50 ThinQ 5G, view this info.

LG V50 ThinQ 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Screen Rotation On / Off

Here's how to check settings if the display on your V50 ThinQ 5G doesn't rotate or flip.

LG V50 ThinQ 5G - Use Multi Window

Here's how to run multiple apps for your V50 ThinQ 5G on the same screen.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG V50 ThinQ 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your V50 ThinQ 5G.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG V50 ThinQ 5G - Turn GPS Location On / Off

Here's how to turn the GPS location for your V50 ThinQ 5G on or off.

Google Backup & restore

LG V50 ThinQ 5G - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your V50 ThinQ 5G.

Home Screen

LG V50 ThinQ 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Mode Change

Here's how to change the Home screen layout on your V50 ThinQ 5G if it looks different.

LG V50 ThinQ 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your V50 ThinQ 5G.

Hotspot

LG V50 ThinQ 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your V50 ThinQ 5G.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

LG V50 ThinQ 5G - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your V50 ThinQ 5G.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG V50 ThinQ 5G - Language Selection

Here's how to change the language used on your V50 ThinQ 5G.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG V50 ThinQ 5G - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your V50 ThinQ 5G.

LG V50 ThinQ 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your V50 ThinQ 5G when the screen is locked.

LG V50 ThinQ 5G - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your V50 ThinQ 5G.

LG V50 ThinQ 5G - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Unlock Screen

Here's how to unlock the screen on your V50 ThinQ 5G.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG V50 ThinQ 5G - Check Device Storage

Here's how to check available space if your V50 ThinQ 5G runs slow / crashes, apps freeze or you can't save media.

LG V50 ThinQ 5G - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your V50 ThinQ 5G.

LG V50 ThinQ 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card into your V50 ThinQ 5G.

LG V50 ThinQ 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your V50 ThinQ 5G to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Near Field Communication (NFC)

LG V50 ThinQ 5G - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your V50 ThinQ 5G on or off.

LG V50 ThinQ 5G - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your V50 ThinQ 5G.

Operating System & Software

LG V50 ThinQ 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG V50 ThinQ 5G if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG V50 ThinQ 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your V50 ThinQ 5G if the screen freezes or call, app, audio or sync issues occur.

LG V50 ThinQ 5G - Install Device Software Update

Here's how to check for and install software updates on your V50 ThinQ 5G.

LG V50 ThinQ 5G - View Software Version

Here's how to view the software version your V50 ThinQ 5G is running.

LG V50 ThinQ 5G Software Update

Get instructions on downloading the latest software update for performance improvements to your LG V50 ThinQ, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG V50 ThinQ 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your V50 ThinQ 5G or turn it on / off.

LG V50 ThinQ 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG V50 ThinQ 5G.

LG V50 ThinQ 5G - View SIM Card Number

Here's how to view the SIM card number associated with your V50 ThinQ 5G.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

LG V50 ThinQ 5G - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Save a Ringtone

Here's how to save an audio file as a ringtone on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Off All Sounds

Here's how to turn off / silence all sounds on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Use Speakerphone

Here's how to utilize the speakerphone functionality on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Vibrate Mode

Here's how to turn vibrate mode for your V50 ThinQ 5G on or off.

LG V50 ThinQ 5G - Volume Controls

Here's how to adjust the volume if your V50 ThinQ 5G doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

LG V50 ThinQ 5G - View Signal Strength

Here's how to view signal strength on your V50 ThinQ 5G.

TV

LG V50 ThinQ 5G - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your V50 ThinQ 5G.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG V50 ThinQ 5G - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Set Default Messaging App

Here's how to set the default text messaging app on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your V50 ThinQ 5G.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Tips, Tricks & Shortcuts

LG V50 ThinQ 5G - Capture a Screenshot

Here's how to capture a screenshot on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Set Up Printing

Here's how to set up and add a printer to your V50 ThinQ 5G.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

LG V50 ThinQ 5G - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Manage TTY Settings

Here's how to change the TTY settings on your V50 ThinQ 5G.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

LG V50 ThinQ 5G - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your V50 ThinQ 5G with other Wi-Fi capable devices.

LG V50 ThinQ 5G - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your V50 ThinQ 5G.

LG V50 ThinQ 5G - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your V50 ThinQ 5G.

LG V50 ThinQ 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your V50 ThinQ 5G to auto switch between Wi-Fi and mobile data.

LG V50 ThinQ 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your V50 ThinQ 5G.

LG V50 ThinQ 5G - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your V50 ThinQ 5G.

LG V50 ThinQ 5G - Reset Network Settings

Here's how to reset settings if your V50 ThinQ 5G can't connect to data or send / receive messages.

LG V50 ThinQ 5G - Tethered Modem Connection

Here's how to use your V50 ThinQ 5G as a modem to connect to the internet via USB or Bluetooth.

LG V50 ThinQ 5G - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your V50 ThinQ 5G on or off.

LG V50 ThinQ 5G - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your V50 ThinQ 5G.

LG V50 ThinQ 5G - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your V50 ThinQ 5G on or off.