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LG Velvet™ 5G UW - Support Overview

Find device-specific support and online tools for your LG Velvet 5G UW.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

LG Velvet 5G UW - Activate / Set Up Device

Here's how to quickly set up your Velvet 5G UW.

LG Velvet 5G UW - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Velvet 5G UW.

LG Velvet 5G UW - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Velvet 5G UW if you're not receiving email and app notifications.

LG Velvet 5G UW - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Velvet 5G UW on or off.

LG Velvet 5G UW User Guide (PDF)

This User Guide can help you get the most out of your LG Velvet 5G UW. Learn about set up, advanced feature use and navigation.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Back Up & Transfer Content

LG Velvet 5G UW - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Velvet 5G UW to an SD / memory card.

LG Velvet 5G UW - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Velvet 5G UW and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

LG Velvet 5G UW - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Velvet 5G UW.

LG Velvet 5G UW - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Velvet 5G UW.

LG Velvet 5G UW - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc. ) for your Velvet 5G UW.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

LG Velvet 5G UW - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Velvet 5G UW on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG Velvet 5G UW - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Velvet 5G UW.

LG Velvet 5G UW - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Velvet 5G UW.

LG Velvet 5G UW - Call a Number

Here's how to place a call from your Velvet 5G UW.

LG Velvet 5G UW - Place a Conference Call

Here's how to place a conference call from your Velvet 5G UW.

LG Velvet 5G UW - Turn Video Calling On / Off

Here's how to turn Video Calling for your Velvet 5G UW on or off.

LG Velvet 5G UW - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Velvet 5G UW.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Velvet 5G UW - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Velvet 5G UW.

LG Velvet 5G UW - Record and Share a Video

Here's how to record and send a video using your Velvet 5G UW.

LG Velvet 5G UW - Share Picture from Gallery

Here's how to share a saved picture from your Velvet 5G UW.

LG Velvet 5G UW - Share Video from Gallery

Here's how to share a saved video from your Velvet 5G UW.

LG Velvet 5G UW - Take and Share a Picture

Here's how to take and share a picture from your Velvet 5G UW.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG Velvet 5G UW - USB Debugging Mode

Here's how to facilitate a connection between your Velvet 5G UW and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG Velvet 5G UW - Add a Contact

Here's how to add a contact on your Velvet 5G UW.

LG Velvet 5G UW - Contact Display Options

Here's how to configure how your contacts display on your Velvet 5G UW.

LG Velvet 5G UW - Delete a Contact

Here's how to remove a contact from your Velvet 5G UW.

LG Velvet 5G UW - Edit a Contact

Here's how to edit a contact on your Velvet 5G UW.

LG Velvet 5G UW - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Velvet 5G UW.

LG Velvet 5G UW - View Contact Sync Source

Here's how to view where a phonebook contact on your Velvet 5G UW was imported from.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG Velvet 5G UW - Allow / Deny Data Roaming

Here's how to turn data roaming for your Velvet 5G UW on or off.

LG Velvet 5G UW - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Velvet 5G UW.

LG Velvet 5G UW - Turn Data On / Off

Here's how to turn mobile data for your Velvet 5G UW on or off.

Date & Time

LG Velvet 5G UW - Set Date and Time

If your Velvet 5G UW shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

LG Velvet 5G UW - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Velvet 5G UW.

LG Velvet 5G UW - View MAC Address

Here's how to view the Wi-Fi MAC address for your Velvet 5G UW.

LG Velvet 5G UW - View Phone Number

Here's how to view the mobile number for your Velvet 5G UW.

Device Settings

LG Velvet 5G UW - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, Bold text, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your Velvet 5G UW isn't receiving calls or alerts for texts and email.

LG Velvet 5G UW - Reset All Settings

If your Velvet 5G UW crashes, resets or runs slowly or apps freeze or cause the device to reset, view this info.

LG Velvet 5G UW - Reset Network Settings

Here's how to reset settings if your Velvet 5G UW can't connect todata or send / receive messages.

LG Velvet 5G UW - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Velvet 5G UW, view this info.

LG Velvet 5G UW - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Velvet 5G UW.

LG Velvet 5G UW - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Velvet 5G UW doesn't rotate or flip.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Email/Gmail

Create Gmail™ Account

Here's how to create a Gmail account.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG Velvet 5G UW - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Velvet 5G UW.

LG Velvet 5G UW - Compose and Send Email Message

Here's how to create and send an email message from your Velvet 5G UW.

LG Velvet 5G UW - Delete Email Messages

Here's how to delete email messages from your Velvet 5G UW.

LG Velvet 5G UW - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Velvet 5G UW.

LG Velvet 5G UW - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Velvet 5G UW.

LG Velvet 5G UW - Email Account Password and Server Settings

Here's how to update personal email password and settings for your Velvet 5G UW.

LG Velvet 5G UW - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Velvet 5G UW.

LG Velvet 5G UW - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Velvet 5G UW.

LG Velvet 5G UW - Manage Corporate Email Settings

Here's how to update work email settings for your Velvet 5G UW.

LG Velvet 5G UW - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Velvet 5G UW.

LG Velvet 5G UW - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Velvet 5G UW.

LG Velvet 5G UW - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Velvet 5G UW.

LG Velvet 5G UW - View and Reply to an Email Message

Here's how to view and reply to an email message from your Velvet 5G UW.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

GPS & Location Based Services

LG Velvet 5G UW - Turn GPS Location On / Off

Here's how to turn the GPS location for your Velvet 5G UW on or off.

Google Backup & restore

LG Velvet 5G UW - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Velvet 5G UW.

Home Screen

LG Velvet 5G UW - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Velvet 5G UW.

LG Velvet 5G UW - Mode Change

Here's how to change the Home screen layout on your Velvet 5G UW if it looks different.

LG Velvet 5G UW - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Velvet 5G UW.

LG Velvet 5G UW - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Velvet 5G UW.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

LG Velvet 5G UW - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Velvet 5G UW.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG Velvet 5G UW - Language Selection

Here's how to change the language used on your Velvet 5G UW.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG Velvet 5G UW - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Velvet 5G UW.

LG Velvet 5G UW - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Velvet 5G UW.

LG Velvet 5G UW - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Velvet 5G UW.

LG Velvet 5G UW - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Velvet 5G UW.

LG Velvet 5G UW - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Velvet 5G UW when the screen is locked.

LG Velvet 5G UW - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Velvet 5G UW.

LG Velvet 5G UW - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Velvet 5G UW.

LG Velvet 5G UW - Unlock Screen

Here's how to unlock the screen on your Velvet 5G UW.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG Velvet 5G UW - Check Device Storage

Here's how to check available space if your Velvet 5G UW runs slowly / crashes, apps freeze or you can't save media.

LG Velvet 5G UW - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Velvet 5G UW.

LG Velvet 5G UW - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Velvet 5G UW.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

LG Velvet 5G UW - Use Multi Window

Here's how to use two apps simultaneously on your Velvet 5G UW.

Near Field Communication (NFC)

LG Velvet 5G UW - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Velvet 5G UW.

Operating System & Software

LG Velvet 5G UW - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Velvet 5G UW if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

LG Velvet 5G UW - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Velvet 5G UW if the screen freezes or call, app, audio or sync issues occur.

LG Velvet 5G UW - Install Device Software Update

Here's how to check for and install software updates on your Velvet 5G UW.

LG Velvet 5G UW - View Software Version

Here's how to view the software version your Velvet 5G UW is running.

LG Velvet 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements to your LG Velvet 5G UW, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG Velvet 5G UW - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Velvet 5G UW or turn it on or off.

LG Velvet 5G UW - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG Velvet 5G UW.

LG Velvet 5G UW - View SIM Card Number

Here's how to view the SIM card number associated with your Velvet 5G UW.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

LG Velvet 5G UW - Save a Ringtone

Here's how to save an audio file as a ringtone on your Velvet 5G UW.

LG Velvet 5G UW - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Velvet 5G UW.

LG Velvet 5G UW - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Velvet 5G UW.

LG Velvet 5G UW - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Velvet 5G UW.

LG Velvet 5G UW - Vibrate Mode

Here's how to turn vibrate mode for your Velvet 5G UW on or off.

LG Velvet 5G UW - Volume Controls

Here's how to adjust the volume if your Velvet 5G UW doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

LG Velvet 5G UW - View Signal Strength

Here's how to view signal strength on your Velvet 5G UW.

TV

LG Velvet 5G UW - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Velvet 5G UW.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

LG Velvet 5G UW - Auto Receive Messages

Here's how to check settings on your Velvet 5G UW if you're not receiving your picture / video messages.

LG Velvet 5G UW - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your Velvet 5G UW.

LG Velvet 5G UW - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Velvet 5G UW.

LG Velvet 5G UW - Delete Messages

Here's how to delete text messages from your Velvet 5G UW via the Messaging app.

LG Velvet 5G UW - Set Default Messaging App

Here's how to set the default messaging app on your Velvet 5G UW.

LG Velvet 5G UW - Text Message Notification Settings

Here's how to turn text message notifications for your Velvet 5G UW on or off via the Messaging app.

LG Velvet 5G UW - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Velvet 5G UW via the Messaging app.

LG Velvet 5G UW - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Velvet 5G UW.

LG Velvet 5G UW - View Text Messages

Here's how to view text messages via the Messaging app on your Velvet 5G UW.

Tips, Tricks & Shortcuts

LG Velvet 5G UW - Capture a Screenshot

Here's how to capture a screenshot on your Velvet 5G UW.

LG Velvet 5G UW - Set Up Printing

Here's how to set up and add a printer to your Velvet 5G UW.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

LG Velvet 5G UW - Manage RTT Settings

Here's how to use the real-time text (RTT) functionality on your Velvet 5G UW.

LG Velvet 5G UW - Manage TTY Settings

Here's how to change the TTY settings on your Velvet 5G UW.

LG Velvet 5G UW - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Velvet 5G UW on or off.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

LG Velvet 5G UW - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Velvet 5G UW with other Wi-Fi capable devices.

LG Velvet 5G UW - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Velvet 5G UW.

LG Velvet 5G UW - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Velvet 5G UW.

LG Velvet 5G UW - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Velvet 5G UW to auto switch between Wi-Fi and mobile data.

LG Velvet 5G UW - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Velvet 5G UW.

LG Velvet 5G UW - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Velvet 5G UW.

LG Velvet 5G UW - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, Wi-Fi sharing, timeout, etc.) on your Velvet 5G UW.

LG Velvet 5G UW - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Velvet 5G UW.

LG Velvet 5G UW - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Velvet 5G UW.

LG Velvet 5G UW - Restart Device

Here's how to restart your Velvet 5G UW if it crashes and resets, freezes or runs slowly.

LG Velvet 5G UW - Restart in Safe Mode

Here's how to restart your Velvet 5G UW into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

LG Velvet 5G UW - Tethered Modem Connection

Here's how to use your Velvet 5G UW as a modem to connect to the internet via USB or Bluetooth.

LG Velvet 5G UW - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Velvet 5G UW on or off.

LG Velvet 5G UW - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Velvet 5G UW.

LG Velvet 5G UW - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Velvet 5G UW on or off.