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LG ZONE® 4 - Support Overview

Find device-specific support and online tools for your LG ZONE 4.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

LG ZONE 4 - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to check sync settings on your Zone 4.

LG ZONE® 4 - Activate / Set Up Device

Here's how to activate your LG Zone 4 Prepaid.

LG ZONE® 4 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Zone 4.

LG ZONE® 4 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your Zone 4.

LG ZONE® 4 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your LG ZONE 4 on or off.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Back Up & Transfer Content

LG ZONE® 4 - Export Contacts to SD / Memory Card

Here's how to back up contacts to the SD / Memory Card on your LG Zone 4.

LG ZONE® 4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from the internal storage to the SD / Memory Card for your Zone 4

LG ZONE® 4 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your ZONE 4 and a computer.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG Zone 4: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG Zone 4.

LG Zone 4: Getting to Know the Back of Your Phone

An interactive map of the back of your LG Zone 4.

LG Zone 4: Turning Your Phone On and Off

Learn how to power on and shut down your LG Zone 4.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

LG ZONE 4 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG Zone 4.

LG ZONE 4 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG ZONE 4.

LG ZONE® 4 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Zone 4.

LG ZONE® 4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG Zone 4.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

LG ZONE 4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Zone 4 on or off and make it visible to other devices for pairing.

LG ZONE® 4 - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth from your Zone 4.

LG Zone 4: Pairing with a Bluetooth® Device

See how to pair your LG Zone 4 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG ZONE 4 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Zone 4.

LG ZONE® 4 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your ZONE 4.

LG ZONE® 4 - Call a Number

Here's how to make a call on your LG Zone 4.

LG ZONE® 4 - Manage DTMF Tones

If you're calling an automated system and dialpad entries aren't recognized here's how to check DTMF tones.

LG ZONE® 4 - Place a Conference Call

Here's how to place a conference call from your Zone 4.

LG ZONE® 4 - Redial

Here's how to redial a phone number on your Zone 4.

LG ZONE® 4 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your ZONE 4.

LG ZONE® 4 - View / Delete Call History

Here's how to view or clear the call history on your Zone 4.

LG Zone 4: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your LG Zone 4.

LG Zone 4: Calling a Contact

An interactive guide on how to call a contact using your LG Zone 4.

LG Zone 4: Calling a New Number

Discover how to use your LG Zone 4 to call a new number.

LG Zone 4: Calling with HD Voice

Discover how to turn on HD Voice on your LG Zone 4.

LG Zone 4: Calling with Video

Learn how to turn on HD Voice on your LG Zone 4.

LG Zone 4: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your LG Zone 4.

LG Zone 4: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your LG Zone 4.

LG Zone 4: Switching Between Calls

Learn how to switch between two phone calls on your LG Zone 4.

LG Zone 4: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG Zone 4.

LG Zone 4: Turning HD Voice On and Off

Discover how to turn on HD Voice on your LG Zone 4.

LG Zone 4: Using Handsfree Calling

Discover how to use your voice to place a call with your LG Zone 4.

LG Zone 4: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG Zone 4.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG ZONE® 4 - Common Camera Settings

Here's how to configure some of the common camera settings (e.g., flash, filter, etc.) on your ZONE 4.

LG ZONE® 4 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your ZONE 4 and a computer.

LG ZONE® 4 - Record and Share a Video

Here's how to record and send a video from your Zone 4.

LG ZONE® 4 - Share Picture from Gallery

Here's how to send a picture from the gallery on your Zone 4.

LG ZONE® 4 - Share Video from Gallery

Here's how to send a video from the gallery on your Zone 4.

LG ZONE® 4 - Take and Share a Picture

Here's how to take then send a picture from your Zone 4.

LG ZONE® 4 - View Pictures / Videos

Here's how to view pictures and videos on your Zone 4.

LG Zone 4: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your LG Zone 4.

LG Zone 4: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG Zone 4.

LG Zone 4: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your LG Zone 4.

LG Zone 4: Recording a Video

Learn how to record a video using your LG Zone 4.

LG Zone 4: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG Zone 4.

LG Zone 4: Taking a Picture

Discover how to take a photo using your LG Zone 4.

LG Zone 4: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your LG Zone 4.

LG Zone 4: Taking a Selfie

An interactive guide on how to take a selfie with your LG Zone 4.

LG Zone 4: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your LG Zone 4.

LG Zone 4: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG Zone 4.

LG Zone 4: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG Zone 4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG ZONE® 4 - USB Debugging Mode

Here's how to make a connection between your Zone 4 and computer with the Android SDK (software development kit).

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG ZONE® 4 - Add a Contact

Here's how to add a contact on your Zone 4.

LG ZONE® 4 - Contact Display Options

Here's how to configure how you want contacts to display on your Zone 4.

LG ZONE® 4 - Delete a Contact

Here's how to delete a contact on your Zone 4.

LG ZONE® 4 - Edit a Contact

Here's how to edit contact info on your Zone 4.

LG ZONE® 4 - Export Contacts to SD / Memory Card

Here's how to back up contacts to the SD / Memory Card on your LG Zone 4.

LG ZONE® 4 - Link / Unlink Contacts

If you have duplicate or missing contacts or you'd like to link or unlink them on your Zone 4, view this.

LG ZONE® 4 - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth from your Zone 4.

LG Zone 4: Adding a Contact

Learn how to add a new contact to your LG Zone 4.

LG Zone 4: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG Zone 4.

LG Zone 4: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG Zone 4.

LG Zone 4: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your LG Zone 4 without looking at it.

LG Zone 4: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG Zone 4.

LG Zone 4: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG Zone 4.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

LG ZONE® 4 - Allow / Deny Data Roaming

Here's how to turn data roaming for your ZONE 4 on or off.

LG ZONE® 4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG ZONE 4.

LG ZONE® 4 - Turn Data On / Off

Here's how to turn the mobile data for your Zone 4 on or off.

LG ZONE® 4 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your LG Zone 4.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

LG ZONE® 4 - Set Date and Time

If your Zone 4 shows the incorrect date or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG ZONE® 4 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your LG Zone 4.

LG ZONE® 4 - View MAC Address

Here's how to view the Wi-Fi MAC address on your Zone 4.

LG ZONE® 4 - View Phone Number

Here's how to view the phone number on your Zone 4.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

LG ZONE 4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Display size, etc.) for Zone 4.

LG ZONE® 4 - Manage Do Not Disturb Settings

If you're not receiving calls or alerts for your texts and email on your Zone 4, view this.

LG ZONE® 4 - Reset All Settings

Here's how to reset settings if your Zone 4 crashes, resets, runs slow, or apps freeze or restart the device.

LG ZONE® 4 - Text Message Notification Settings

Here's how to change text message notification settings on your Zone 4.

LG ZONE® 4 - Turn Airplane Mode On / Off

If Verizon network services aren't functioning here's how to turn Airplane mode on/off on your Zone 4.

LG ZONE® 4 - Turn Screen Inversion On / Off

If the color scheme on your LG Zone 4 is reversed, here's how to change it.

LG ZONE® 4 - Turn Screen Rotation On / Off

If the display on your Zone 4 doesn't rotate, here's how to fix it.

LG ZONE® 4 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Zone 4.

LG Zone 4: Accessing Settings

Explore how to access settings on your LG Zone 4 to change alert sounds, turn off GPS and more.

LG Zone 4: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your LG Zone 4.

LG Zone 4: Adding an Account

Discover how to add an account on your LG Zone 4.

LG Zone 4: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your LG Zone 4 by adjusting the screen timeout.

LG Zone 4: Changing Roaming Settings for a Trip

Learn how to change data roaming on your LG Zone 4.

LG Zone 4: Changing the Ringtone

Learn how to change the ringtone on your LG Zone 4.

LG Zone 4: Configuring Location Settings

Learn how to manage location settings on your LG Zone 4.

LG Zone 4: Managing Data Usage

Discover how to manage data usage on your LG Zone 4.

LG Zone 4: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your LG Zone 4.

LG Zone 4: Removing an Account

Discover how to remove an account on your LG Zone 4.

LG Zone 4: Setting the Phone to Silent

Explore ways to mute your LG Zone 4.

LG Zone 4: Turning Airplane Mode On and Off

An interactive guide for setting your LG Zone 4 to Airplane mode.

LG Zone 4: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your LG Zone 4's battery life for the most important functions.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG ZONE 4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Zone 4.

LG ZONE® 4 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG Zone 4.

LG ZONE® 4 - Compose and Send Email Message

Here's how to compose and send an email message from your Zone 4.

LG ZONE® 4 - Delete Email Messages

Here's how to delete an email message from your Zone 4.

LG ZONE® 4 - Email Account Common Settings

Here's how to change common email settings on your Zone 4.

LG ZONE® 4 - Email Account Data Usage Settings

Here's how to change email data settings on your Zone 4.

LG ZONE® 4 - Email Account Notification Settings

Here's how to change email notification settings on your Zone 4.

LG ZONE® 4 - Email Account Password and Server Settings

Here's how to change email server and password settings on your Zone 4.

LG ZONE® 4 - Email Account Signature Settings

Here's how to change email signature settings on your Zone 4.

LG ZONE® 4 - Email Account Sync Frequency Settings

Here's how to change email sync settings on your Zone 4.

LG ZONE® 4 - Manage Corporate Email Settings

Here's how to update your work (corporate) email settings for your ZONE 4.

LG ZONE® 4 - Perform a Gmail™ Sync

If your Google email, contacts, calendar, etc. aren't syncing, here's how to adjust sync settings on your Zone 4.

LG ZONE® 4 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your LG Zone 4 often fixes email issues.

LG ZONE® 4 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG Zone 4.

LG Zone 4: Forwarding an Email

Learn how to forward an email on your LG Zone 4.

LG Zone 4: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your LG Zone 4.

LG Zone 4: Replying to an Email

Discover how to reply to an email on your LG Zone 4.

LG Zone 4: Sending an Email

A step-by-step visual guide for sending an email from your LG Zone 4.

LG Zone 4: Sending an Email to a Group

Learn how to send a group email on your LG Zone 4.

LG Zone 4: Setting Up Corporate Email

Learn how to access your work email on your LG Zone 4.

LG Zone 4: Setting Up Personal Email

See how to access your existing email account on your LG Zone 4.

LG Zone 4: Switching Between Email Accounts

See how to access different email accounts on your LG Zone 4.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Add Layers

Here's how to add layers in Google Maps.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps - Find Driving Directions

Here's how to find driving directions with Google Maps.

LG ZONE® 4 - Turn GPS Location On / Off

Here's how to turn the GPS location on or off for your Zone 4.

Gestures & Motions

Google Maps - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

LG ZONE® 4 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Zone 4.

Home Screen

LG ZONE 4® - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Zone 4.

LG ZONE® 4 - Mode Change

If your screen looks different or there's no apps icon here's how to return the Zone 4 to its original Home setting.

LG ZONE® 4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Zone 4.

LG Zone 4: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your LG Zone 4 for quick access to them.

LG Zone 4: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your LG Zone 4 to help organize your apps.

LG Zone 4: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your LG Zone 4.

LG Zone 4: Adding and Deleting a Home Screen

See how to add and delete Home screens on your LG Zone 4.

LG Zone 4: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your LG Zone 4.

LG Zone 4: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your LG Zone 4.

LG Zone 4: Changing the Default Home Screen

A visual guide for changing the default Home screen on your LG Zone 4.

LG Zone 4: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your LG Zone 4.

LG Zone 4: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your LG Zone 4.

Hotspot

LG ZONE® 4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your ZONE 4.

LG ZONE® 4 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Zone 4.

LG ZONE® 4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your ZONE 4.

LG ZONE® 4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Zone 4 on or off.

Mobile Hotspot feature and app FAQs

Learn to use the mobile hotspot feature or app on your phone or tablet to connect devices to the internet. Find plans with mobile hotspot data.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG ZONE® 4 - Change the Browser Start / Home Page

Here's how to change the browser home page on your Zone 4.

LG Zone 4: Bookmarking a Website

Learn how to bookmark a website on your LG Zone 4, so it's easy to find later.

LG Zone 4: Navigating to a Website

Discover how to find a website using your LG Zone 4.

LG Zone 4: Searching the Web Using Your Voice

Explore how to search the web using your voice with your LG Zone 4.

LG Zone 4: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG Zone 4.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

LG ZONE® 4 - Language Selection

Here's how to change the language used on your Zone 4.

LG Zone 4: Changing the Language

Discover how to change the language settings on your LG Zone 4.

Lock, Unlock, Password & Security

LG ZONE® 4 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your ZONE 4.

LG ZONE® 4 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Zone 4.

LG ZONE® 4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Zone 4 when the screen is locked.

LG ZONE® 4 - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Zone 4.

LG ZONE® 4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Zone 4.

LG ZONE® 4 - Unlock the Device

Here's how to unlock the screen on your Zone 4.

LG Zone 4: Charging Your Device

See how to charge your LG Zone 4.

LG Zone 4: Setting Screen Security

A visual guide for setting screen security on your LG Zone 4 to help protect your private information.

LG Zone 4: Unlocking the Screen

See how to unlock the screen on your LG Zone 4.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG ZONE 4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG Zone 4.

LG ZONE® 4 - Check Device Storage

Here's how to free up space if your ZONE 4 runs slowly, crashes, apps freeze or you can't save media.

LG ZONE® 4 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG Zone 4.

LG ZONE® 4 - Import Contacts from SD / Memory Card

Here's how to import contacts from the SD / Memory Card to your LG Zone 4.

Mobile Hotspot

LG Zone 4: Setting Up Mobile Hotspot

An interactive guide for setting up your LG Zone 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

LG ZONE 4 - Use Multi Window

Here's how to use the Multi window view on your Zone 4.

LG Zone 4: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG Zone 4.

LG Zone 4: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG Zone 4.

LG Zone 4: Using Multi Window™

See how to easily switch between and close apps that are running on your LG Zone 4.

LG Zone 4: Using the Notification Panel

Find out how to access and clear the Notification Panel on your LG Zone 4.

Operating System & Software

LG ZONE 4 - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your ZONE 4, including the latest security patches.

LG ZONE® 4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG Zone 4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG ZONE® 4 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your ZONE 4 if the screen freezes or call, app, audio or sync issues occur.

LG ZONE® 4 - Install Device Software Update

Here's how to check for and install software updates on your LG Zone 4.

LG ZONE® 4 - View Software Version

Here's how to view the software version your LG Zone 4 is running.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG ZONE® 4 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Zone 4 or turn it on or off.

LG ZONE® 4 - Insert SIM Card

Here's how to insert the SIM card from your LG Zone 4.

LG ZONE® 4 - View SIM Card Number

Here's how to view the SIM card number associated with your Zone 4.

LG Zone 4: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your LG Zone 4.

LG Zone 4: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your LG Zone 4.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

LG Zone 4: Adding a Facebook® Account

Discover how to access your Facebook account on your LG Zone 4.

LG Zone 4: Logging Out of Facebook®

Learn how to log out of Facebook on your LG Zone 4 to help protect your account.

LG Zone 4: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your LG Zone 4.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG ZONE® 4 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Zone 4.

LG ZONE® 4 - Save a Ringtone

Here's how to save a ringtone from the Messaging app on your Zone 4.

LG ZONE® 4 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Zone 4.

LG ZONE® 4 - Turn Off All Sounds

Here's how to turn off all sounds on your Zone 4.

LG ZONE® 4 - Use Speakerphone

Here's how to use the speakerphone functionality on your Zone 4.

LG ZONE® 4 - Vibrate Mode

Here's how to adjust the vibrate settings on your Zone 4.

LG ZONE® 4 - Volume Controls

If your Zone 4 doesn't vibrate or make sounds when receiving texts, emails or alerts, here's how to adjust the volume.

Starter Mode

LG Zone 4: Accessing Easy Settings

Learn how to access settings in Easy mode on your LG Zone 4.

LG Zone 4: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your LG Zone 4.

LG Zone 4: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your LG Zone 4.

LG Zone 4: Making a Phone Call

Discover how to make a phone call in Easy mode on your LG Zone 4.

LG Zone 4: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your LG Zone 4.

LG Zone 4: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG Zone 4.

LG Zone 4: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your LG Zone 4.

Status Indicators/Lights

LG ZONE® 4 - View Signal Strength

Here's how to view the signal strength on your LG Zone 4.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG ZONE® 4 - Auto Receive Messages

Here's how to check settings on your Zone 4 if you're not receiving your multimedia (picture / video) messages.

LG ZONE® 4 - Create and Send a Text Message

Here's how to create and send a text from the Messaging app on your Zone 4.

LG ZONE® 4 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Zone 4.

LG ZONE® 4 - Delete Messages

Here's how to delete messages from the Messaging app on your Zone 4.

LG ZONE® 4 - Text Message Signature

Here's how to add or change a message signature on your Zone 4.

LG ZONE® 4 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your LG Zone 4.

LG ZONE® 4 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Zone 4.

LG ZONE® 4 - View Text Messages

Here's how to view text messages on your Zone 4 via Messaging.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

LG ZONE® 4 - Capture a Screenshot

Here's how to capture a screenshot from your Zone 4.

LG ZONE® 4 - Set Up Printing

Here's how to set up and add a printer to your LG ZONE 4.

LG Zone 4: Adding Text to a QuickMemo™

Learn how to add text to a quickmemo on your LG Zone 4.

LG Zone 4: Capturing and Drawing on a QuickMemo™

Learn how to capture and draw a quickmemo on your LG Zone 4.

LG Zone 4: Finding More Help

Discover how to find videos and tutorials to learn more about using your LG Zone 4.

LG Zone 4: Planning Your Day

Learn how to plan your day using your LG Zone 4.

LG Zone 4: Searching Your Photos

Discover how to search your photos on your LG Zone 4.

LG Zone 4: Searching Your Screen

Learn how to search your screen on your LG Zone 4.

LG Zone 4: Setting Up Google Assistant™

Learn how to set up Google Assistant on your LG Zone 4.

LG Zone 4: Sharing a QuickMemo

Learn how to share a quickmemo on your LG Zone 4.

LG Zone 4: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your LG Zone 4.

LG Zone 4: Using Your Feed

Learn how to use the Google Feed on your LG Zone 4.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

LG ZONE® 4 - Manage TTY Settings

Here's how to change the TTY settings on your Zone 4.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

LG Zone 4: Changing the Theme

Learn how to change the theme on your LG Zone 4.

LG Zone 4: Changing the Wallpaper

Learn how to change the background of the Home screen on your LG Zone 4.

Wi-Fi & Network

LG ZONE® 4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Zone 4.

LG ZONE® 4 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your LG Zone 4.

LG ZONE® 4 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Zone 4 to auto switch between Wi-Fi and mobile data.

LG ZONE® 4 - Network Mode Settings

Here's how to view the Network Mode if you're having issues with calls, messages or data services.

LG ZONE® 4 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your LG Zone 4.

LG ZONE® 4 - Reset Network Settings

If you can't connect to the internet or send or receive email and messages, here's how to reset network settings.

LG ZONE® 4 - Tethered Modem Connection

Here's how to turn tethering options on or off on your Zone 4.

LG ZONE® 4 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your ZONE 4.

LG ZONE® 4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on or off. If you're having trouble connecting to Mobile Hotspot, ensure Wi-Fi is off.

LG Zone 4: Connecting to a Wi-Fi Network

Learn how to use your LG Zone 4 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.