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LTE Home Internet router (1st gen) - Support Overview

Find support and online tools for your Verizon LTE Home Internet.
Activate and setup

Learn how to activate and set up your LTE Home Internet.


Troubleshoot LTE Home Internet

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

5G / 4G LTE Home Internet - Register for My Verizon - Website

Here's how to register your 5G / 4G LTE Home Internet device for My Verizon via a web browser.

LTE Home Internet - Access Admin Page

Here's how to access the admin page on your LTE Home Internet.

LTE Home Internet - Activate / Set Up Device

Here's how to assemble and activate your LTE Home Internet.

LTE Home Internet - Connect the Wireless Client Manually

Here's how to connect to your LTE Home Internet's Wi-Fi manual

LTE Home Internet - Edit Access Point Names (APN)

Here's how to edit your Access Point Name (APN) settings on your LTE Home Internet.

LTE Home Internet - Establish Wired Connection

Here's how to establish a wired connection via Ethernet ports with your LTE Home Internet.

LTE Home Internet - Install External Antenna

Here's how to install the external antenna on your LTE Home Internet.

LTE Home Internet - Set Router Admin Password

Here's how to set the router Admin password on your LTE Home Internet.

LTE Home Internet User Guide (PDF)

This User Guide can help you get the most out of your LTE Home Internet. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

LTE Home Internet - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your LTE Home Internet.

Basics

5G Home Internet - Install / Set Up 5G Home - Wi-Fi Extender Mini Set Up

Here's how to set up the Wi-Fi Extender Mini for your 5G Home Internet.

Prepaid home router FAQs

Learn about getting and using a prepaid home router for internet service in your home.

Data

LTE Home Internet - View Data Usage

Here's how to see how much data your LTE Home Internet has used.

Device ID & Info

LTE Home Internet - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID on your LTE Home Internet.

LTE Home Internet - View Phone Number

Here's how to view the phone number for your LTE Home Internet.

Device Settings

LTE Home Internet - Configure DHCP

Here's how to configure DHCP settings on your LTE Home Internet.

LTE Home Internet - Configure LAN Settings

Here's how to configure LAN settings on your LTE Home Internet.

LTE Home Internet - Configure Parental Controls

Here's how to configure parental controls for your LTE Home Internet.

LTE Home Internet - Configure Settings for Third-Party Router

Here's how to configure settings to use a third-party router with your LTE Home Internet.

LTE Home Internet - DMZ Settings

Here's how to test the firewall settings for your LTE Home Internet.

LTE Home Internet - Enable / Disable Wireless Radio via Admin Page

Here's how to enable / disable Wi-Fi for your LTE Home Internet from the admin page.

LTE Home Internet - Turn Network Name (SSID) On / Off

Here's how to display or not display your LTE Home Internet's Wi-Fi name to other devices.

Lock, Unlock, Password & Security

4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings

Here's how to rename the Wi-Fi network or change the password for your 4G LTE Home or 5G Home device via the My Verizon app.

Operating System & Software

LTE Home Internet - Factory Reset

Here's how to restore your LTE Home Internet to factory default settings.

LTE Home Internet - Install Firmware Upgrade

Here's how to upgrade your LTE Home Internet's firmware over-the-air.

LTE Home Internet - View Software Version

Here's how to view the software version your LTE Home Internet is running.

Verizon LTE Home Internet Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

LTE Home Internet - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LTE Home Internet.

LTE Home Internet - View SIM Card Number

Here's how to view the SIM card number associated with your LTE Home Internet.

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.

LTE Home Internet - LED Status Indicators

Here's an overview of the LED indicators on your LTE Home Internet.

LTE Home Internet - View Signal Strength

Here's how to view the signal indicator on your LTE Home Internet.

Wi-Fi & Network

LTE Home Internet - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your LTE Home Internet.

LTE Home Internet - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your LTE Home Internet.

LTE Home Internet - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your LTE Home Internet.

LTE Home Internet - View Connected Devices

Here's how to view devices connected to your LTE Home Internet.

LTE Home Internet - View Network Name and Password

To view the Wi-Fi name and passwords for your LTE Home Internet, see this info.