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LTE Home Internet - Support Overview

Find support and online tools for your Verizon LTE Home Internet.
Activate and setup

Learn how to activate and set up your LTE Home Internet.


Troubleshoot LTE Home Internet

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

LTE Home Internet - Access Admin Page

Here's how to access the admin page on your LTE Home Internet.

LTE Home Internet - Activate / Set Up Device

Here's how to assemble and activate your LTE Home Internet.

LTE Home Internet - Connect the Wireless Client Manually

Here's how to connect to your LTE Home Internet's Wi-Fi manually.

LTE Home Internet - Edit Access Point Names (APN)

Here's how to edit your Access Point Name (APN) settings on your LTE Home Internet.

LTE Home Internet - Establish Wired Connection

Here's how to establish a wired connection via Ethernet ports with your LTE Home Internet.

LTE Home Internet - Install External Antenna

Here's how to install the external antenna on your LTE Home Internet.

LTE Home Internet - Set Router Admin Password

Here's how to set the router Admin password on your LTE Home Internet.

LTE Home Internet - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS PIN, etc.) on your LTE Home Internet.

LTE Home Internet User Guide (PDF)

This User Guide can help you get the most out of your LTE Home Internet. Learn about set up, advanced feature use and navigation.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Back Up & Transfer Content

LTE Home Internet - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your LTE Home Internet.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Data

LTE Home Internet - View Data Usage

Here's how to see how much data your LTE Home Internet has used.

Device ID & Info

LTE Home Internet - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID on your LTE Home Internet.

LTE Home Internet - View Phone Number

Here's how to view the phone number for your LTE Home Internet.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

LTE Home Internet - Configure DHCP

Here's how to configure DHCP settings on your LTE Home Internet.

LTE Home Internet - Configure LAN Settings

Here's how to configure LAN settings on your LTE Home Internet.

LTE Home Internet - Configure Parental Controls

Here's how to configure parental controls for your LTE Home Internet.

LTE Home Internet - DMZ Settings

Here's how to test the firewall settings for your LTE Home Internet.

LTE Home Internet - Enable / Disable Wireless Radio via Admin Page

Here's how to enable / disable Wi-Fi for your LTE Home Internet from the admin page.

LTE Home Internet - Turn Network Name (SSID) On / Off

Here's how to display or not display your LTE Home Internet's Wi-Fi name to other devices.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Operating System & Software

LTE Home Internet - Factory Reset

Here's how to restore your LTE Home Internet to factory default settings.

LTE Home Internet - Install Firmware Upgrade

Here's how to upgrade your LTE Home Internet's firmware over-the-air.

LTE Home Internet - View Software Version

Here's how to view the software version your LTE Home Internet is running.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Verizon LTE Home Internet Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

LTE Home Internet - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LTE Home Internet.

LTE Home Internet - View SIM Card Number

Here's how to view the SIM card number associated with your LTE Home Internet.

Status Indicators/Lights

LTE Home Internet - LED Status Indicators

Here's an overview of the LED indicators on your LTE Home Internet.

LTE Home Internet - View Signal Strength

Here's how to view the signal indicator on your LTE Home Internet.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Wi-Fi & Network

LTE Home Internet - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your LTE Home Internet.

LTE Home Internet - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your LTE Home Internet.

LTE Home Internet - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your LTE Home Internet.

LTE Home Internet - View Connected Devices

Here's how to view devices connected to your LTE Home Internet.

LTE Home Internet - View Network Name and Password

To view the Wi-Fi name and passwords for your LTE Home Internet, see this info.