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Motorola moto e4 plus™ - Support Overview

Find device-specific support and online tools for your Motorola moto e4 plus.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

moto e4 plus™ - Activate / Set Up Device

Here's how to complete a quick setup for your moto e4 plus.

moto e4 plus™ - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your moto e4 plus.

moto e4 plus™ - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto e4 plus if you're not receiving email and app notifications.

moto e4 plus™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto e4 plus on or off.

Alerts & Reminders

moto e4 plus™ - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your moto e4 plus.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto e4 plus™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto e4 plus to an SD / memory card.

moto e4 plus™ - Move Music Files from Device

Here's how to transfer music files from your moto e4 plus to acomputer.

moto e4 plus™ - Move Music Files to Device

Here's how to transfer music files from a computer to your moto e4plus.

moto e4 plus™ - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto e4 plus to a computer.

moto e4 plus™ - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer toyour moto e4 plus.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Moto Z2 Force Simulator: Charging Your Phone

Learn how to charge your Moto Z2 Force.

Moto Z2 Force Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto Z2 Force.

Moto Z2 Force Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Moto Z2 Force.

Moto Z2 Force Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Moto Z2 Force.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto e4 plus - Extend Battery Life

Here's how to improve the battery life for your moto e4 plus.

moto e4 plus™ - Power Saver Settings

Here's how to manage 'Battery / Power saver' settings on your moto e4 plus to improve battery performance.

moto e4 plus™ - Turn Power Saver On / Off

Here's how to turn on power save mode on your moto e4 plus.

moto e4 plus™ - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e4 plus.

moto e4 plus™ - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your moto e4 plus.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Moto Z2 Force Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto Z2 Force with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto e4 plus - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto e4 plus on or off and make it visible to other devices for pairing.

moto e4 plus™ - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto e4 plus.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Moto Z2 Force Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto Z2 Force.

Moto Z2 Force Simulator: Calling a New Number

Discover how to use your Moto Z2 Force to call a new number.

Moto Z2 Force Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Moto Z2 Force.

Moto Z2 Force Simulator: Calling with Video

Learn how to make a video call on your Moto Z2 Force.

Moto Z2 Force Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto Z2 Force.

Moto Z2 Force Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z2 Force.

Moto Z2 Force Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto Z2 Force.

Moto Z2 Force Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Moto Z2 Force.

Moto Z2 Force Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto Z2 Force.

Moto Z2 Force Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto Z2 Force.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto e4 plus - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto e4 plus.

moto e4 plus™ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto e4 plus.

moto e4 plus™ - Call a Number

Here's how to place a call on your e4 plus.

moto e4 plus™ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your moto e4 plus and your dialpad entries aren't recognized, view this info.

moto e4 plus™ - Place a Conference Call

Here's how to place a conference call from your moto e4 plus.

moto e4 plus™ - Redial

Here's how to manually redial a number called from your moto e4 plus.

moto e4 plus™ - View / Delete Call History

Here's how to view or clear the call history on your moto e4 Plus.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto Z2 Force Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto Z2 Force.

Moto Z2 Force Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Moto Z2 Force.

Moto Z2 Force Simulator: Recording a Video

Learn how to record a video using your Moto Z2 Force.

Moto Z2 Force Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Picture

Discover how to take a photo using your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto Z2 Force.

Moto Z2 Force Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto Z2 Force.

Moto Z2 Force Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto Z2 Force.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto e4 plus™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto e4 plus.

moto e4 plus™ - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your moto e4 plus to a computer.

moto e4 plus™ - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer toyour moto e4 plus.

moto e4 plus™ - Record and Share a Video

Here's how to record and send a video using your moto e4 plus.

moto e4 plus™ - Share Picture from Gallery

Here's how to share a picture from your gallery on your moto e4 plus.

moto e4 plus™ - Share Video from Gallery

Here's how to share a video from the gallery on your moto e4 plus.

moto e4 plus™ - Take and Share a Picture

Here's how to take and share a picture on your moto e4 plus.

moto e4 plus™ - View Device Screen on TV

Here's how to view your moto e4 plus screen on a compatible external device (e.g. TV).

moto e4 plus™ - View Pictures / Videos

Here's how to view pictures/ videos on your moto e4 plus.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto e4 plus™ - USB Debugging Mode

Here's how to turn on USB debugging mode on your moto e4 plus.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Moto Z2 Force Simulator: Adding a Contact

Learn how to add a new contact to your Moto Z2 Force.

Moto Z2 Force Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto Z2 Force.

Moto Z2 Force Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Moto Z2 Force.

Moto Z2 Force Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Moto Z2 Force without looking at it.

Moto Z2 Force Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto Z2 Force.

Moto Z2 Force Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto Z2 Force.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto e4 plus - Export Contacts to SD / Memory Card

Here's how to move contacts to a memory card from your moto e4 Plus.

moto e4 plus™ - Add a Contact

Here's how to add a contact to your moto e4 plus.

moto e4 plus™ - Contact Display Options

Here's how to configure how your contacts display on your moto e4 plus.

moto e4 plus™ - Delete a Contact

Here's how to remove a contact from your moto e4 plus.

moto e4 plus™ - Edit a Contact

Here's how to edit a contact on your moto e4 plus.

moto e4 plus™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your moto e4 plus.

moto e4 plus™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto e4 plus.

moto e4 plus™ - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto e4 plus.

moto e4 plus™ - View Contact Sync Source

Here's how to view where a phonebook contact on your moto e4 plus was imported from.

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

moto e4 plus™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto e4 plus on or off.

moto e4 plus™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e4 plus.

moto e4 plus™ - Turn Data On / Off

Here's how to turn the mobile data on/off on your moto e4 plus.

moto e4 plus™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your moto e4 plus.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto e4 plus™ - Set Date and Time

If your moto e4 Plus shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

moto e4 plus™ - View Device ID (ESN / IMEI / MEID)

Here's how to view device ID on your moto e4 plus.

moto e4 plus™ - View MAC Address

Here's how to view the MAC address on your moto e4 plus.

moto e4 plus™ - View Phone Number

Here's how to view phone number on your moto e4 plus.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Moto Z2 Force Simulator: Accessing Settings

Explore how to access settings on your Moto Z2 Force to change alert sounds, turn off GPS and more.

Moto Z2 Force Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Moto Z2 Force by adjusting the screen timeout.

Moto Z2 Force Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto Z2 Force.

Moto Z2 Force Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto Z2 Force.

Moto Z2 Force Simulator: Managing Data Usage

Discover how to manage data usage on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto Z2 Force to Airplane mode.

Moto Z2 Force Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Moto Z2 Force's battery life for the most important functions.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

moto e4 plus - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your moto e4 plus.

moto e4 plus™ - Manage Do Not Disturb Settings

Here's how to adjust sound settings if you're not getting calls or alerts for texts and email on your moto e4 plus.

moto e4 plus™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto e4 plus, view this info.

moto e4 plus™ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto e4 plus.

moto e4 plus™ - Turn Screen Rotation On / Off

Here's how to turn screen rotation on / off on your moto e4 plus.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto Z2 Force Simulator: Forwarding an Email

Learn how to forward an email on your Moto Z2 Force.

Moto Z2 Force Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto Z2 Force.

Moto Z2 Force Simulator: Replying to an Email

Discover how to reply to an email on your Moto Z2 Force.

Moto Z2 Force Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto Z2 Force.

Moto Z2 Force Simulator: Sending an Email to a Group

See how to send a group email on your Moto Z2 Force.

Moto Z2 Force Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto Z2 Force.

Moto Z2 Force Simulator: Setting Up Personal Email

See how to access your existing email account on your Moto Z2 Force.

Moto Z2 Force Simulator: Switching Between Email Accounts

See how to access different email accounts on your Moto Z2 Force.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto e4 plus - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto e4 plus.

moto e4 plus™ - Add a Personal Email Account

Here's how to add a personal email account to your moto e4 plus.

moto e4 plus™ - Compose and Send Email Message

Here's how you create and send an email message on your e4 plus.

moto e4 plus™ - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your moto e4 plus.

moto e4 plus™ - Delete Email Messages

Here's how to delete email messages from your moto e4 plus.

moto e4 plus™ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto e4.

moto e4 plus™ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto e4 Plus.

moto e4 plus™ - Email Account Notification Settings

If you're not getting notifications for the personal email on your moto e4 Plus, view this info.

moto e4 plus™ - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your moto e4 Plus.

moto e4 plus™ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto e4 Plus.

moto e4 plus™ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Moto E4 Plus.

moto e4 plus™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto e4 plus.

moto e4 plus™ - Manage Corporate Email Settings

Here's how to update your work email settings on your moto e4 plus.

moto e4 plus™ - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your moto e4 plus.

moto e4 plus™ - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your moto e4 Plus often fixes email issues.

moto e4 plus™ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your moto e4 Plus often fixes email issues.

moto e4 plus™ - Remove a Personal Email Account

Removing then re-adding an email account on your Moto E4 often fixes email issues.

moto e4 plus™ - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your moto e4 plus.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

moto e4 plus™ - Turn GPS Location On / Off

Here's how to turn GPS location on/off on your moto e4 plus.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Home Screen

Moto Z2 Force Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto Z2 Force for quick access to them.

Moto Z2 Force Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Moto Z2 Force to help organize your apps.

Moto Z2 Force Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Moto Z2 Force.

Moto Z2 Force Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Moto Z2 Force.

Moto Z2 Force Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto Z2 Force.

Moto Z2 Force Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Moto Z2 Force.

moto e4 plus - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto e4 plus.

Hotspot

moto e4 plus™ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (password, network name, etc.) on your moto e4 plus.

moto e4 plus™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your moto e4 plus on or off.

moto e4 plus - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto e4 plus.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Moto Z2 Force Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto Z2 Force, so it's easy to find later.

Moto Z2 Force Simulator: Navigating to a Website

Discover how to find a website using your Moto Z2 Force.

Moto Z2 Force Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto Z2 Force.

Moto Z2 Force Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z2 Force.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto e4 plus™ - Change the Browser Start / Home Page

Here's how to change the search engine preferences on your moto e4 plus.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Moto Z2 Force Simulator: Changing the Language

Discover how to change the language settings on your Moto Z2 Force.

moto e4 plus™ - Language Selection

Here's how to change the language on your moto e4 plus.

Lock, Unlock, Password & Security

Moto Z2 Force Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto Z2 Force to help protect your private information.

Moto Z2 Force Simulator: Unlocking the Screen

See how to unlock the screen on your Moto Z2 Force.

moto e4 plus™ - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto e4 plus.

moto e4 plus™ - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto e4 plus.

moto e4 plus™ - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your moto e4 plus.

moto e4 plus™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto e4 plus when the screen is locked.

moto e4 plus™ - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto e plus.

moto e4 plus™ - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto e4 plus.

moto e4 plus™ - Set Up Screen Lock

Here's how to set up screen lock on your moto e4 plus.

moto e4 plus™ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto e4 plus.

moto e4 plus™ - Turn Off Screen Lock

Here's how to disable the screen lock setting on your moto e4 Plus.

moto e4 plus™ - Unlock Screen

Here's how to unlock the screen on your moto e4 Plus.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto e4 plus - Export Contacts to SD / Memory Card

Here's how to move contacts to a memory card from your moto e4 Plus.

moto e4 plus - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto e4 plus.

moto e4 plus - Remove SD / Memory Card

Here's how to remove a memory card from your moto e4 plus.

moto e4 plus™ - Check Device Storage

Here's how to check available space if your moto e4 plus runs slow / crashes, apps freeze or you can't save media.

moto e4 plus™ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto e4 plus.

moto e4 plus™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your moto e4 plus.

moto e4 plus™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto e4 plus to an SD / memory card.

Mobile Hotspot

Moto Z2 Force Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto Z2 Force as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

moto e4 plus™ - Move Music Files from Device

Here's how to transfer music files from your moto e4 plus to acomputer.

moto e4 plus™ - Move Music Files to Device

Here's how to transfer music files from a computer to your moto e4plus.

Navigating & Multitasking

Moto Z2 Force Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Moto Z2 Force.

Moto Z2 Force Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto Z2 Force.

Moto Z2 Force Simulator: Using Split Screen

See how to use split screen on your Moto Z2 Force.

Moto Z2 Force Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Moto Z2 Force.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Motorola moto e4 plus - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto e4 plus™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto e4 plus™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur.

moto e4 plus™ - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e4 Plus.

moto e4 plus™ - View Software Version

Here's how to view the software version your moto e4 Plus is running.

SIM Card

Moto Z2 Force Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto Z2 Force to add memory for photos, videos, music, documents and more.

Moto Z2 Force Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto Z2 Force.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto e4 plus - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto e4 plus.

moto e4 plus™ - Modify SIM PIN

Here's how to change the SIM card lock code on your moto e4 plus.

moto e4 plus™ - Turn SIM PIN On / Off

Here's how to turn the SIM PIN on/off on your moto e4 plus.

moto e4 plus™ - View SIM Card Number

Here's how to view the SIM card number on your moto e4 plus.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto Z2 Force Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z2 Force.

Moto Z2 Force Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z2 Force to help protect your account.

Moto Z2 Force Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z2 Force.

Sounds, Volume & Audio

moto e4 plus™ - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto e4 plus.

moto e4 plus™ - Set Ringtones

Here's how to set a ringtone for your moto e4 Plus.

moto e4 plus™ - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto e4 Plus.

moto e4 plus™ - Vibrate Mode

Here's how to turn vibrate mode on/off on your moto e4 plus.

moto e4 plus™ - Volume Controls

Here's how to adjust volume settings on your moto e4 plus.

Status Indicators/Lights

moto e4 plus™ - View Signal Strength

Here's how to view signal strength on the moto e4 plus.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto e4 plus™ - Auto Receive Messages

If your moto e4 plus is not receiving multimedia (picture / video) messages, view this info.

moto e4 plus™ - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your moto e4 plus.

moto e4 plus™ - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto e4 plus.

moto e4 plus™ - Delete Messages

Here's how to delete text messages from your moto e4 plus via the Messages app.

moto e4 plus™ - Set Default Messaging App

Here's how to set the default messaging app on your moto e4 plus.

moto e4 plus™ - Text Message Notification Settings

Here's how to access notification settings on your moto E4 plus.

moto e4 plus™ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto e4 Plus.

moto e4 plus™ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto e4 plus.

moto e4 plus™ - View Text Messages

Here's how to view text messages on your moto e4 plus.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Moto Z2 Force Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto Z2 Force.

Moto Z2 Play Simulator: Setting Up Moto Actions

Discover how to set up Moto Actions on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Moto Display

Learn how to use Moto Display on your Moto Z2 Play.

moto e4 plus™ - Capture a Screenshot

Here's how to capture a screenshot on your moto e4 plus.

moto e4 plus™ - Set Up Printing

Here's how to set up printing from your moto e4 plus.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

moto e4 plus™ - Manage TTY Settings

Here's how to change the TTY settings on your moto e4 Plus.

Wallpapers/Theme

Moto Z2 Force Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto Z2 Force.

Wi-Fi & Network

Moto Z2 Force Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto Z2 Force to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto e4 plus™ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto e4 plus with other Wi-Fi capable devices.

moto e4 plus™ - Add a Wi-Fi Network

Here's how to connect to a Wi-Fi network with your moto e4 plus.

moto e4 plus™ - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your moto e4 Plus to auto switch between Wi-Fi and mobile data, view this.

moto e4 plus™ - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your moto e4 Plus doesn't display.

moto e4 plus™ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto e4 plus.

moto e4 plus™ - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto e4 plus.

moto e4 plus™ - Reset Network Settings

Here's how to reset settings if your moto e4 plus can't connect to data or send / receive messages.

moto e4 plus™ - Tethered Modem Connection

Here's how to set up a tethered modem connection on your moto e4 plus.

moto e4 plus™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto e4 plus on or off.