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Motorola moto z2 force edition - Support Overview

Find device-specific support and online tools for your Motorola moto z2 force edition.
Troubleshoot moto z2 force edition
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Moto Mods - Android™

Here's some support info on Moto Mods for your moto z smartphone.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto z2 force edition User Guide (PDF)

This Motorola moto z2 force edition User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)
Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

moto z2 force edition - Activate / Set Up Device

Here's how to perform a quick setup and activation on your moto z2 force edition.

moto z2 force edition - Add an Existing Google™ Account

Here's how to add your Google account to your moto z2 force edition

moto z2 force edition - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your moto z2 force edition if you're not receiving email and app notifications.

moto z2 force edition - Create a New Google™ Account

Here's how to create a new Gmail account using your moto z2 force.

moto z2 force edition - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto z2 force edition on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

moto z2 force edition - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from the SD / Memory Card to internal storage on your moto z2 force.

moto z2 force edition - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 force edition and a computer.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

Connect a Headset - USB Type-C Adapter

Here's how to use an adapter to connect a headset to your smartphone

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Moto Z2 Force Simulator: Charging Your Phone

Learn how to charge your Moto Z2 Force.

Moto Z2 Force Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Moto Z2 Force.

Moto Z2 Force Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Moto Z2 Force.

Moto Z2 Force Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Moto Z2 Force.

Motorola moto 5G Support

Find device-specific support and online tools for your Motorola 5G moto mod.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto z2 force edition - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto z2 force.

moto z2 force edition - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto z2 force edition.

moto z2 force edition - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto z2 force edition.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Moto Z2 Force Simulator: Pairing with a Bluetooth® Device

See how to pair your Moto Z2 Force with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto z2 force edition - Connect a Headset

Here's how to use an adapter to connect a headset to your moto z2 force edition.

moto z2 force edition - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto z2 force edition.

moto z2 force edition - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto z2 force edition on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Moto Z2 Force Simulator: Calling a Contact

An interactive guide on how to call a contact using your Moto Z2 Force.

Moto Z2 Force Simulator: Calling a New Number

Discover how to use your Moto Z2 Force to call a new number.

Moto Z2 Force Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Moto Z2 Force.

Moto Z2 Force Simulator: Calling with Video

Learn how to make a video call on your Moto Z2 Force.

Moto Z2 Force Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Moto Z2 Force.

Moto Z2 Force Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Moto Z2 Force.

Moto Z2 Force Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Moto Z2 Force.

Moto Z2 Force Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning HD Voice On and Off

See how to turn on HD Voice on your Moto Z2 Force.

Moto Z2 Force Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Moto Z2 Force.

Moto Z2 Force Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Moto Z2 Force.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto z2 force edition - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto z2 force edition.

moto z2 force edition - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your moto z2 force edition.

moto z2 force edition - Call a Number

Here's how to call a number with your moto z2 force edition.

moto z2 force edition - Place a Conference Call

Here's how to place a conference call on your moto z2 force edition.

moto z2 force edition - Redial

Here's how to redial the last number on your moto z2 force edition.

moto z2 force edition - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto z2 force edition.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Moto Z2 Force Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Moto Z2 Force.

Moto Z2 Force Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to change the size of your pictures or videos with your Moto Z2 Force.

Moto Z2 Force Simulator: Recording a Video

Learn how to record a video using your Moto Z2 Force.

Moto Z2 Force Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Picture

Discover how to take a photo using your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Moto Z2 Force.

Moto Z2 Force Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Moto Z2 Force.

Moto Z2 Force Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to the SD card on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Moto Z2 Force.

Moto Z2 Force Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Moto Z2 Force.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto z2 force edition - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto z2 force edition.

moto z2 force edition - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your moto z2 force edition and a computer.

moto z2 force edition - Record and Share a Video

Here's how to record and share a video on your moto z2 force edition.

moto z2 force edition - Share Picture from Gallery

Here's how to share a picture from the gallery on your moto z2 force edition.

moto z2 force edition - Share Video from Gallery

Here's how to share a video from the gallery on your moto z2 force edition.

moto z2 force edition - Take and Share a Picture

Here's how to take and share a picture on your moto z2 force edition.

moto z2 force edition - View Pictures / Videos

Here's how to view pictures and/or videos on your moto z2 force edition.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto z2 force edition - USB Debugging Mode

Here's how to facilitate a connection between your moto z2 force edition and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Moto Z2 Force Simulator: Adding a Contact

Learn how to add a new contact to your Moto Z2 Force.

Moto Z2 Force Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Moto Z2 Force.

Moto Z2 Force Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Moto Z2 Force.

Moto Z2 Force Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Moto Z2 Force without looking at it.

Moto Z2 Force Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Moto Z2 Force.

Moto Z2 Force Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Moto Z2 Force.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto z2 force edition - Add a Contact

If you need to add a contact, view this info.

moto z2 force edition - Contact Display Options

Here's how to configure how you want your contacts to display on your moto z2 force.

moto z2 force edition - Delete a Contact

Here's how to delete a saved contact from your moto z2 force.

moto z2 force edition - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your moto z2 force to an SD / Memory Card.

moto z2 force edition - Import Contacts from SD / Memory Card

Here's how to import your contacts from your SD / Memory Card to your moto z2 force.

moto z2 force edition - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto z2 force edition.

moto z2 force edition - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto z2 force edition.

moto z2 force edition - Edit a Contact

Here's how to edit saved contacts on your moto z2 force edition.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

moto z2 force edition - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto z2 force edition on or off.

moto z2 force edition - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 force.

moto z2 force edition - Turn Data On / Off

Here's how to turn mobile data for your moto z2 force edition on or off.

moto z2 force edition - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your moto z2 force edition uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto z2 force edition - Set Date and Time

If your moto z2 force shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

moto z2 force edition - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your moto z2 force.

moto z2 force edition - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto z2 force.

moto z2 force edition - View Phone Number

Here's how to view the phone number for your moto z2 force.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Moto Z2 Force Simulator: Accessing Settings

Explore how to access settings on your Moto Z2 Force to change alert sounds, turn off GPS and more.

Moto Z2 Force Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Moto Z2 Force by adjusting the screen timeout.

Moto Z2 Force Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the Ringtone

Learn how to change the ringtone on your Moto Z2 Force.

Moto Z2 Force Simulator: Configuring Location Settings

Learn how to manage location settings on your Moto Z2 Force.

Moto Z2 Force Simulator: Managing Data Usage

Discover how to manage data usage on your Moto Z2 Force.

Moto Z2 Force Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Moto Z2 Force to Airplane mode.

Moto Z2 Force Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Moto Z2 Force's battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 force edition - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your moto z2 force edition.

moto z2 force edition - Manage Do Not Disturb Settings

If your moto z2 force edition isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

moto z2 force edition - Reset All Settings

Here's how to reset your phone if your Moto Z2 force crashes, resets or runs slow, or apps freeze or reset the device.

moto z2 force edition - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto z2 force, view this info.

moto z2 force edition - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto z2 force edition.

moto z2 force edition - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto z2 force edition doesn't rotate or flip.

moto z2 force edition - View Contact Sync Source

Here's how to view where a phonebook contact on your moto z2 force was imported from.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Moto Z2 Force Simulator: Forwarding an Email

Learn how to forward an email on your Moto Z2 Force.

Moto Z2 Force Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Moto Z2 Force.

Moto Z2 Force Simulator: Replying to an Email

Discover how to reply to an email on your Moto Z2 Force.

Moto Z2 Force Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Moto Z2 Force.

Moto Z2 Force Simulator: Sending an Email to a Group

See how to send a group email on your Moto Z2 Force.

Moto Z2 Force Simulator: Setting Up Corporate Email

Learn how to access your work email on your Moto Z2 Force.

Moto Z2 Force Simulator: Setting Up Personal Email

See how to access your existing email account on your Moto Z2 Force.

Moto Z2 Force Simulator: Switching Between Email Accounts

See how to access different email accounts on your Moto Z2 Force.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

moto z2 force edition - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto z2 force edition.

moto z2 force edition - Compose and Send Email Message

Here's how to create and send an email message from your moto z2 force edition.

moto z2 force edition - Email Account Common Settings

Here's how to update common personal email settings (e.g., account name, etc.) for your moto z2 force.

moto z2 force edition - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto z2 force.

moto z2 force edition - Email Account Notification Settings

If you're not getting notifications for the personal email on your moto z2 force, view this info.

moto z2 force edition - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your moto z2 force.

moto z2 force edition - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto z2 force.

moto z2 force edition - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto z2 force.

moto z2 force edition - Manage Corporate Email Settings

Here's info on how to update the work email settings for your moto z2 force.

moto z2 force edition - Perform a Gmail™ Sync

Here's how to sync your Gmail, contacts, calendar, etc. on your moto z2 force.

moto z2 force edition - Remove Gmail™ Account

Removing then re-adding a Gmail account on your moto z2 force often fixes email issues.

moto z2 force edition - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto z2 force.

moto z2 force edition - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto z2 force edition.

moto z2 force edition - Delete Email Messages

Here's info on how to delete email messages from your moto Z2 force.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Add Layers

Here's how to add layers in Google Maps.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps - Find Driving Directions

Here's how to find driving directions with Google Maps.

moto z2 force edition - Turn GPS Location On / Off

Here's how turn the GPS location for your moto z2 force edition on or off.

Gestures & Motions

Google Maps - Gestures

Here's how to use gestures with Google Maps on your device.

Moto Actions - Activation and Use

Here's how to use Moto Actions features to easily navigate through your Motorola smartphone's screens while the navigation buttons are turned off.

Google Backup & restore

moto z2 force edition - Google™ Backup and Restore Options

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto z2 force.

Home Screen

Moto Z2 Force Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Moto Z2 Force for quick access to them.

Moto Z2 Force Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Moto Z2 Force to help organize your apps.

Moto Z2 Force Simulator: Adding and Deleting Home Screens

See how to add and delete Home screens on your Moto Z2 Force.

Moto Z2 Force Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Moto Z2 Force.

Moto Z2 Force Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Moto Z2 Force.

Moto Z2 Force Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Moto Z2 Force.

Moto Z2 Force Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Moto Z2 Force.

moto z2 force edition - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto z2 force edition.

moto z2 force edition - View / Manage Home Screen Panels

Here's how to view / add / remove panels for your moto z2 force edition.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

moto z2 force edition - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto z2 force edition.

moto z2 force edition - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto z2 force edition.

moto z2 force edition - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g.,password, allowed devices, etc.) for your moto z2 force.

moto z2 force edition - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn the Mobile Hotspot for your moto z2 force on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Moto Z2 Force Simulator: Bookmarking a Website

Learn how to bookmark a website on your Moto Z2 Force, so it's easy to find later.

Moto Z2 Force Simulator: Navigating to a Website

Discover how to find a website using your Moto Z2 Force.

Moto Z2 Force Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Moto Z2 Force.

Moto Z2 Force Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Moto Z2 Force.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

moto z2 force edition - Change the Browser Start / Home Page

Here's how to change the browser Home page on your moto z2 force edition.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Moto Z2 Force Simulator: Changing the Language

Discover how to change the language settings on your Moto Z2 Force.

moto z2 force edition - Language Selection

Here's how to change the language on your moto z2 force.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Moto Z2 Force Simulator: Setting Screen Security

A visual guide for setting screen security on your Moto Z2 Force to help protect your private information.

Moto Z2 Force Simulator: Unlocking the Screen

See how to unlock the screen on your Moto Z2 Force.

moto z2 force edition - Add Additional Fingerprints

Here's how to add additional fingerprints on your moto z2 force edition.

moto z2 force edition - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto z2 force.

moto z2 force edition - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your moto z2 force.

moto z2 force edition - Remove Saved Fingerprints

Here's how to remove saved fingerprints from your moto z2 force.

moto z2 force edition - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto z2 force when the screen is locked.

moto z2 force edition - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your moto z2 force.

moto z2 force edition - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition for your moto z2 force edition.

moto z2 force edition - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto z2 force edition.

moto z2 force edition - Unlock Screen

Here's how to unlock the screen on your moto z2 force edition.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto z2 force edition - Check Device Storage

Here's how to free up space if your moto z2 force edition runs slow or crashes, running apps freeze or you can't save media.

moto z2 force edition - Export Contacts to SD / Memory Card

Here's how to export saved contacts on your moto z2 force to an SD / Memory Card.

moto z2 force edition - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto z2 force.

moto z2 force edition - Import Contacts from SD / Memory Card

Here's how to import your contacts from your SD / Memory Card to your moto z2 force.

moto z2 force edition - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto z2 force edition.

moto z2 force edition - Remove SD / Memory Card

Here's how to remove the SD / Memory Card on your moto z2 force edition.

Mobile Hotspot

Moto Z2 Force Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Moto Z2 Force as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

moto z2 force edition - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from the SD / Memory Card to internal storage on your moto z2 force.

Navigating & Multitasking

Moto Z2 Force Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Moto Z2 Force.

Moto Z2 Force Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Moto Z2 Force.

Moto Z2 Force Simulator: Using Split Screen

See how to use split screen on your Moto Z2 Force.

Moto Z2 Force Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Moto Z2 Force.

Near Field Communication (NFC)

moto z2 force edition - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your moto z2 force edition.

moto z2 force edition - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your moto z2 force to another NFC-capable device using Tap+Send.

moto z2 force edition - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your moto z2 force to other NFC-capable devices.

moto z2 force edition - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from moto z2 force edition.

Operating System & Software

Motorola moto z2 force edition - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your device, including the latest security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto z2 force edition - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto z2 force if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto z2 force edition - Factory Data Reset (Powered On)

Here's how to reset back to factory settings If your moto z2 force has calling, app, audio and syncing issues.

moto z2 force edition - Install Device Software Update

Here's how to check for or to install software updates on your moto z2 force.

moto z2 force edition - View Software Version

Here's how to view the software version your moto z2 force edition.

SIM Card

Moto Z2 Force Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Moto Z2 Force to add memory for photos, videos, music, documents and more.

Moto Z2 Force Simulator: Inserting and Removing a the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Moto Z2 Force.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto z2 force edition - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto z2 or turn it on or off.

moto z2 force edition - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto z2 force edition.

moto z2 force edition - View SIM Card Number

Here's how to view the SIM card number associated with your moto z2 force edition.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Moto Z2 Force Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Moto Z2 Force.

Moto Z2 Force Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Moto Z2 Force to help protect your account.

Moto Z2 Force Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Moto Z2 Force.

Sounds, Volume & Audio

moto z2 force edition - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto z2 force edition.

moto z2 force edition - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto z2 force edition.

moto z2 force edition - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto z2 force edition.

moto z2 force edition - Vibrate Mode

Here's how to turn the vibrate mode for your moto z2 force edition on or off.

moto z2 force edition - Volume Controls

Here's how to adjust the volume if your moto z2 force edition doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto z2 force edition - View Signal Strength

Here's how to view the signal strength for your moto z2 force edition.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

moto z2 force edition - View Device Screen on TV

Here's how to set up wireless display to another device (e.g., smart TV, laptop, etc.) from your moto z2 force.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

moto z2 force edition - Auto Receive Messages

Here's how to check settings on your moto z2 force edition if you're not receiving your picture / video messages.

moto z2 force edition - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your moto z2 force.

moto z2 force edition - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto z2 force edition.

moto z2 force edition - Delete Messages

Here's how to delete text messages from your moto z2 force edition.

moto z2 force edition - Set Default Messaging App

Here's how to set the default messaging app for your moto z2 force edition.

moto z2 force edition - Text Message Notification Settings

Here's how to manage text (SMS) messaging notification settings on your moto z2 force edition.

moto z2 force edition - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your moto z2 force edition.

moto z2 force edition - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto z2 force edition.

moto z2 force edition - View Text Messages

Here's how to view text messages on your moto z2 force edition.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Moto Z2 Force Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Moto Z2 Force.

Moto Z2 Play Simulator: Setting Up Moto Actions

Discover how to set up Moto Actions on your Moto Z2 Play.

Moto Z2 Play Simulator: Using Moto Display

Learn how to use Moto Display on your Moto Z2 Play.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto z2 force edition - Capture a Screenshot

Here's how to capture a screenshot from your moto z2 force edition.

moto z2 force edition - Set Up Printing

Here's info on how to set up and add a printer to your moto z2 force.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto z2 force edition - Manage TTY Settings

Here's how to change your TTY settings on your moto z2 force edition.

Wallpapers/Theme

Moto Z2 Force Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Moto Z2 Force.

Wi-Fi & Network

Moto Z2 Force Simulator: Connecting to a Wi-Fi Network

Learn how to use your Moto Z2 Force to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto z2 force edition - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto z2 force edition with other Wi-Fi capable devices.

moto z2 force edition - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto z2 force edition.

moto z2 force edition - Add a Wi-Fi Network

Here's how to add a Wi-Fi Network on your moto z2 force edition.

moto z2 force edition - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto z2 force edition to auto switch between Wi-Fi and mobile data.

moto z2 force edition - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto z2 force edition.

moto z2 force edition - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto z2 force.

moto z2 force edition - Reset Network Settings

Here's how to reset settings if your moto z2 force can't connect to data or send / receive messages.

moto z2 force edition - Tethered Modem Connection

Here's how to use your moto z2 force as a modem to connect to the internet via a USB or Bluetooth connection..

moto z2 force edition - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto z2 force edition.

moto z2 force edition - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto z2 force edition on or off.