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RED HYDROGEN ONE - Support Overview

Find support and online tools for your HYDROGEN ONE device.
Troubleshoot HYDROGEN ONE
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

RED HYDROGEN ONE - Activate / Set Up Device

Here's how to perform a quick activation and set up for your HYDROGEN ONE.

RED HYDROGEN ONE - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your HYDROGEN ONE.

RED HYDROGEN ONE - Adjust Account Sync Settings

Here's how to check sync settings if you're not receiving email and app notifications on your HYDROGEN ONE.

RED HYDROGEN ONE - Create a New Google Account

Here's how to create a new Google (Gmail) account for your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your HYDROGEN ONE on or off.

RED HYDROGEN ONE User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

RED HYDROGEN ONE - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your HYDROGEN ONE to an SD / Memory card.

RED HYDROGEN ONE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your HYDROGEN ONE and a computer.

RED HYDROGEN ONE - Transfer Data via Android® Beam

Here's how to wirelessly transfer data from your HYDROGEN ONE to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

RED Hydrogen One Simulator: Charging Your Phone

Learn how to charge your RED Hydrogen One.

RED Hydrogen One Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your RED Hydrogen One.

RED Hydrogen One Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your RED Hydrogen One.

RED Hydrogen One Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your RED Hydrogen One.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

RED HYDROGEN ONE - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your RED HYDROGEN ONE.

RED HYDROGEN ONE - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your HYDROGEN ONE.

RED HYDROGEN ONE - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your HYDROGEN ONE.

Turn Battery Optimization On / Off - Android™ 6.x and higher (RED)

Battery optimization helps conserve battery power on your RED device and is turned on by default.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

RED HYDROGEN ONE - Send Contact via Bluetooth®

Here's how to send a contact on your HYDROGEN ONE via Bluetooth.

RED HYDROGEN ONE - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your HYDROGEN ONE on or off and make it visible to other devices for pairing.

RED Hydrogen One Simulator: Pairing with a Bluetooth® Device

See how to pair your RED Hydrogen One with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

RED HYDROGEN ONE - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your HYDROGEN ONE.

RED HYDROGEN ONE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your HYDROGEN ONE.

RED HYDROGEN ONE - Call a Number

Here's how to place a call on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage the Call Reject / Ignore List

Here's how to manage your blocked call list on your HYDROGEN ONE.

RED HYDROGEN ONE - Place a Conference Call

Here's how to place a conference call from your HYDROGEN ONE.

RED HYDROGEN ONE - Redial

Here's how to redial a number from your HYDROGEN ONE.

RED HYDROGEN ONE - View / Delete Call History

Here's how to view or clear the call history on your HYDROGEN ONE.

RED Hydrogen One Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your RED Hydrogen One.

RED Hydrogen One Simulator: Calling a Contact

An interactive guide on how to call a contact using your RED Hydrogen One.

RED Hydrogen One Simulator: Calling a New Number

Discover how to use your RED Hydrogen One to call a new number.

RED Hydrogen One Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your RED Hydrogen One.

RED Hydrogen One Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your RED Hydrogen One.

RED Hydrogen One Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your RED Hydrogen One.

RED Hydrogen One Simulator: Switching Between Calls

Learn how to switch between two phone calls on your RED Hydrogen One.

RED Hydrogen One Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your RED Hydrogen One.

RED Hydrogen One Simulator: Using speakerphone

Discover how to use the speakerphone on your RED Hydrogen One.

RED Hydrogen One Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your RED Hydrogen One.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

RED HYDROGEN ONE - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your HYDROGEN ONE and a computer.

RED HYDROGEN ONE - Record and Share a Video

Here's how to record and share a video using your HYDROGEN ONE.

RED HYDROGEN ONE - Share Picture from Gallery

Here's how to share a saved picture from your HYDROGEN ONE.

RED HYDROGEN ONE - Share Video from Gallery

Here's how to share a saved video from your HYDROGEN ONE.

RED HYDROGEN ONE - Take and Share a Picture

Here's how to take and share a picture from your HYDROGEN ONE.

RED HYDROGEN ONE - View Pictures / Videos

Here's how to view pictures and/or videos on your HYDROGEN ONE.

RED Hydrogen One Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting your display size

Learn how to adjust display size on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting your font size

A visual guide for adjusting font size using your RED Hydrogen One.

RED Hydrogen One Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Recording a Video

Learn how to record a video using your RED Hydrogen One.

RED Hydrogen One Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View picture

Discover how to take a a 4-view photo using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View selfie

An interactive guide on how to take a 4-view selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a 4-View video

Discover how to take a a 4-view video using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a Picture

Discover how to take a photo using your RED Hydrogen One.

RED Hydrogen One Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your RED Hydrogen One.

RED Hydrogen One Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your RED Hydrogen One.

RED Hydrogen One Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your RED Hydrogen One.

RED Hydrogen One Simulator: Using TalkBack

An interactive guide on how to use talkback with your RED Hydrogen One.

RED Hydrogen One Simulator: Using screen magnification

Learn how to use screen magnification on your RED Hydrogen One.

RED Hydrogen One Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your RED Hydrogen One.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

RED HYDROGEN ONE - USB Debugging Mode

Here's how to facilitate a connection between your HYDROGEN ONE and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

RED HYDROGEN ONE - Add a Contact

Here's how to add a phonebook contact to your HYDROGEN ONE.

RED HYDROGEN ONE - Contact Display Options

Here's how to configure how you want your contacts to display on your HYDROGEN ONE.

RED HYDROGEN ONE - Delete a Contact

Here's how to delete a contact from your HYDROGEN ONE.

RED HYDROGEN ONE - Edit a Contact

Here's how to edit a contact on your HYDROGEN ONE.

RED HYDROGEN ONE - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your HYDROGEN ONE.

RED HYDROGEN ONE - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your HYDROGEN ONE.

RED HYDROGEN ONE - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your HYDROGEN ONE.

RED HYDROGEN ONE - Send Contact via Bluetooth®

Here's how to send a contact on your HYDROGEN ONE via Bluetooth.

RED HYDROGEN ONE - View Contact Sync Source

Here's how to view where a phonebook contact on your HYDROGEN ONE was imported from.

RED Hydrogen One Simulator: Adding a Contact

Learn how to add a new contact to your RED Hydrogen One.

RED Hydrogen One Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your RED Hydrogen One.

RED Hydrogen One Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your RED Hydrogen One.

RED Hydrogen One Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your RED Hydrogen One without looking at it.

RED Hydrogen One Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your RED Hydrogen One.

RED Hydrogen One Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your RED Hydrogen One.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

RED HYDROGEN ONE - Allow / Deny Data Roaming

Here's how to turn data roaming for your RED HYDROGEN ONE on or off.

RED HYDROGEN ONE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Data On / Off

Here's how to turn mobile data for your HYDROGEN ONE on or off.

Date & Time

RED HYDROGEN ONE - Set Date and Time

If your HYDROGEN ONE shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

RED HYDROGEN ONE - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your HYDROGEN ONE.

RED HYDROGEN ONE - View MAC Address

Here's how to view the Wi-Fi MAC address for your HYDROGEN ONE.

RED HYDROGEN ONE - View Phone Number

Here's how to view the phone number for your HYDROGEN ONE.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

RED HYDROGEN ONE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Font size, Display size, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Manage Do Not Disturb Settings

If your HYDROGEN ONE isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb.

RED HYDROGEN ONE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HYDROGEN ONE, view this info.

RED HYDROGEN ONE - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Screen Rotation On / Off

Here's how to check settings if the display on your HYDROGEN ONE doesn't rotate or flip.

RED Hydrogen One Simulator: Accessing Settings

Explore how to access settings on your RED Hydrogen One to change alert sounds, turn off GPS and more.

RED Hydrogen One Simulator: Adding an Account

Explore how to add an account on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your RED Hydrogen One by adjusting the screen timeout.

RED Hydrogen One Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the Ringtone

Learn how to change the ringtone on your RED Hydrogen One.

RED Hydrogen One Simulator: Configuring Location Settings

Learn how to manage location settings on your RED Hydrogen One.

RED Hydrogen One Simulator: Managing Data Usage

Discover how to manage data usage on your RED Hydrogen One.

RED Hydrogen One Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your RED Hydrogen One.

RED Hydrogen One Simulator: Removing an Account

Explore how to remove an account on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting the Phone to Silent

Explore ways to mute your RED Hydrogen One.

RED Hydrogen One Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your RED Hydrogen One to Airplane mode.

RED Hydrogen One Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your RED Hydrogen One's battery life for the most important functions.

Email/Gmail

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

RED HYDROGEN ONE - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your HYDROGEN ONE.

RED HYDROGEN ONE - Compose and Send Email Message

Here's how to compose and send an email message from your HYDROGEN ONE.

RED HYDROGEN ONE - Delete Email Messages

Here's how to delete email messages from your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Notification Settings

Here's how to check settings if you're not getting notifications for a personal email account on your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your HYDROGEN ONE.

RED HYDROGEN ONE - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage Corporate Email Settings

Here's how to update the work email for your HYDROGEN ONE.

RED HYDROGEN ONE - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your HYDROGEN ONE.

RED HYDROGEN ONE - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your HYDROGEN ONE.

RED HYDROGEN ONE - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your HYDROGEN ONE.

RED HYDROGEN ONE - View and Reply to an Email Message

Here's how to view and reply to an email message from your HYDROGEN ONE.

RED Hydrogen One Simulator: Forwarding an Email

Learn how to forward an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your RED Hydrogen One.

RED Hydrogen One Simulator: Replying to an Email

Discover how to reply to an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Sending an Email

A step-by-step visual guide for sending an email from your RED Hydrogen One.

RED Hydrogen One Simulator: Sending an Email to a Group

See how to send a group email on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Corporate Email

Learn how to access your work email on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Personal Email

See how to access your existing email account on your RED Hydrogen One.

RED Hydrogen One Simulator: Switching Between Email Accounts

See how to access different email accounts on your RED Hydrogen One.

GPS & Location Based Services

RED HYDROGEN ONE - Turn GPS Location On / Off

Here's how to turn the GPS location for your HYDROGEN ONE on or off.

Google Backup & restore

RED HYDROGEN ONE - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HYDROGEN ONE.

Home Screen

RED HYDROGEN ONE - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HYDROGEN ONE.

RED HYDROGEN ONE - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your HYDROGEN ONE.

RED Hydrogen One Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your RED Hydrogen One for quick access to them.

RED Hydrogen One Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your RED Hydrogen One to help organize your apps.

RED Hydrogen One Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your RED Hydrogen One.

RED Hydrogen One Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your RED Hydrogen One.

RED Hydrogen One Simulator: Changing an icon's appearance

Find out how to change an icon's appearance on your RED Hydrogen One.

RED Hydrogen One Simulator: Changing the default Home screen

Learn to change the default home screen on your RED Hydrogen One.

RED Hydrogen One Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your RED Hydrogen One.

RED Hydrogen One Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your RED Hydrogen One.

Hotspot

RED HYDROGEN ONE - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your HYDROGEN ONE.

RED HYDROGEN ONE - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your HYDROGEN ONE.

RED HYDROGEN ONE - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (password, network name, etc.) on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn the Mobile Hotspot for your HYDROGEN ONE on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

RED Hydrogen One Simulator: Bookmarking a Website

Learn how to bookmark a website on your RED Hydrogen One, so it's easy to find later.

RED Hydrogen One Simulator: Navigating to a Website

Discover how to find a website using your RED Hydrogen One.

RED Hydrogen One Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your RED Hydrogen One.

RED Hydrogen One Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your RED Hydrogen One.

Language

RED HYDROGEN ONE - Language Selection

Here's how to change the language used on your HYDROGEN ONE.

RED Hydrogen One Simulator: Changing the Language

Discover how to change the language settings on your RED Hydrogen One.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

RED HYDROGEN ONE - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your HYDROGEN ONE.

RED HYDROGEN ONE - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your HYDROGEN ONE.

RED HYDROGEN ONE - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your HYDROGEN ONE.

RED HYDROGEN ONE - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your HYDROGEN ONE.

RED HYDROGEN ONE - Set Lock Screen Notifications

Here's how to manage how notifications appear on your HYDROGEN ONE when the screen is locked.

RED HYDROGEN ONE - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your HYDROGEN ONE.

RED HYDROGEN ONE - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your HYDROGEN ONE.

RED HYDROGEN ONE - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your HYDROGEN ONE.

RED HYDROGEN ONE - Unlock Screen

Here's how to unlock the screen on your HYDROGEN ONE.

RED Hydrogen One Simulator: Setting Screen Security

A visual guide for setting screen security on your RED Hydrogen One to help protect your private information.

RED Hydrogen One Simulator: Unlocking the Screen

See how to unlock the screen on your RED Hydrogen One.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

RED HYDROGEN ONE - Check Device Storage

Here's how to free up space if your HYDROGEN ONE runs slow / crashes, apps freeze or you can't save media.

RED HYDROGEN ONE - Export Contacts to SD / Memory Card

Here's how to export contacts to the memory card in your HYDROGEN ONE.

RED HYDROGEN ONE - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your HYDROGEN ONE.

RED HYDROGEN ONE - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory card to your HYDROGEN ONE.

RED HYDROGEN ONE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your HYDROGEN ONE.

RED HYDROGEN ONE - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your HYDROGEN ONE to an SD / Memory card.

RED HYDROGEN ONE - Remove SD / Memory Card

Here's how to remove the SD / Memory card from your HYDROGEN ONE.

Mobile Hotspot

RED Hydrogen One Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your RED Hydrogen One as a Mobile Hotspot, so you can share your data connection with other devices.

RED Hydrogen One Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using near field communication on your RED Hydrogen One as a Mobile Hotspot, so you can share your files with other devices.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

RED Hydrogen One Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your RED Hydrogen One.

RED Hydrogen One Simulator: Navigating multiple Home screens

Find out how to navigate multiple Home screens on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Split Screen

See how to use split screen on your RED Hydrogen One.

RED Hydrogen One Simulator: Using picture-in-picture

See how to use picture-in-picture on your RED Hydrogen One.

RED Hydrogen One Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your RED Hydrogen One.

Near Field Communication (NFC)

RED HYDROGEN ONE - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your HYDROGEN ONE.

RED HYDROGEN ONE - Transfer Data via Android® Beam

Here's how to wirelessly transfer data from your HYDROGEN ONE to another NFC-capable device.

RED HYDROGEN ONE - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your HYDROGEN ONE to other NFC-capable devices.

RED HYDROGEN ONE - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your HYDROGEN ONE.

Operating System & Software

RED HYDROGEN ONE - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your RED HYDROGEN ONE if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

RED HYDROGEN ONE - Factory Data Reset (Powered On)

Here's how to factory / hard reset your RED HYDROGEN ONE if the screen freezes or call, app, audio or sync issues occur.

RED HYDROGEN ONE - Install Device Software Update

Here's how to check for and install software updates on your HYDROGEN ONE.

RED HYDROGEN ONE - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

RED HYDROGEN ONE - View Software Version

Here's how to view the current software version your HYDROGEN ONE is running.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

SIM Card

RED HYDROGEN ONE - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your HYDROGEN ONE or turn it on or off.

RED HYDROGEN ONE - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your HYDROGEN ONE.

RED HYDROGEN ONE - View SIM Card Number

Here's how to view the SIM card number for your HYDROGEN ONE.

RED Hydrogen One Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your RED Hydrogen One.

RED Hydrogen One Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your RED Hydrogen One.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

RED HYDROGEN ONE - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your HYDROGEN ONE.

RED HYDROGEN ONE - Save a Ringtone

Here's how to save a Messages app audio file as a ringtone to your HYDROGEN ONE.

RED HYDROGEN ONE - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your HYDROGEN ONE.

RED HYDROGEN ONE - Use Speakerphone

Here's how to utilize the speakerphone functionality on your HYDROGEN ONE.

RED HYDROGEN ONE - Vibrate Mode

Here's how to turn vibrate mode on or off for your HYDROGEN ONE.

RED HYDROGEN ONE - Volume Controls

Here's how to adjust volume if your HYDROGEN ONE doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

RED HYDROGEN ONE - View Signal Strength

Here's how to view signal strength on your HYDROGEN ONE.

TV

RED HYDROGEN ONE - View Device Screen on TV

Here's how to display content from your HYDROGEN ONE on a TV or another media device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

RED HYDROGEN ONE - Auto Receive Messages

Here's how to check settings on your HYDROGEN ONE if you're not receiving your picture / video messages.

RED HYDROGEN ONE - Create and Send a Text Message

Here's how to create and send a text message on your HYDROGEN ONE.

RED HYDROGEN ONE - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your HYDROGEN ONE.

RED HYDROGEN ONE - Delete Messages

Here's how to delete messages from your HYDROGEN ONE.

RED HYDROGEN ONE - Text Message Notification Settings

Here's how to turn text message notifications on or off for the Messages app on your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your HYDROGEN ONE via the Messages app.

RED HYDROGEN ONE - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your HYDROGEN ONE.

RED HYDROGEN ONE - View Text Messages

Here's how to view text messages via the Messages app on your HYDROGEN ONE.

Tips, Tricks & Shortcuts

RED HYDROGEN ONE - Capture a Screenshot

Here's how to capture a screenshot from your HYDROGEN ONE.

RED HYDROGEN ONE - Set Up Printing

Here's how to set up and add a printer to your HYDROGEN ONE.

RED Hydrogen One Simulator: Planning Your Day

Discover how to do plan your day with your RED Hydrogen One.

RED Hydrogen One Simulator: Searching Your Photos

Discover how to do a photo search using Google on your RED Hydrogen One.

RED Hydrogen One Simulator: Searching Your Screen

Discover how to do a screen search using Google on your RED Hydrogen One.

RED Hydrogen One Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your RED Hydrogen One.

RED Hydrogen One Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your RED Hydrogen One.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

RED HYDROGEN ONE - Manage TTY Settings

Here's how to change the TTY settings on your HYDROGEN ONE.

Turn Assisted Dialing On / Off - RED

Here's how to turn assisted dialing for your RED smartphone on or off.

Wallpapers/Theme

RED Hydrogen One Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your RED Hydrogen One.

Wi-Fi & Network

RED HYDROGEN ONE - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your HYDROGEN ONE with other Wi-Fi capable devices.

RED HYDROGEN ONE - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your HYDROGEN ONE.

RED HYDROGEN ONE - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your HYDROGEN ONE.

RED HYDROGEN ONE - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your HYDROGEN ONE to auto switch between Wi-Fi and mobile data.

RED HYDROGEN ONE - Network Mode Settings

Here's how to view network type if your HYDROGEN ONE is having issues with signal strength.

RED HYDROGEN ONE - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your HYDROGEN ONE.

RED HYDROGEN ONE - Reset Network Settings

Here's how to reset settings if your HYDROGEN ONE can't connect to data or send / receive messages.

RED HYDROGEN ONE - Tethered Modem Connection

Here's how to use your HYDROGEN ONE as a modem to connect to the internet via a USB or Bluetooth connection.

RED HYDROGEN ONE - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your HYDROGEN ONE.

RED HYDROGEN ONE - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your HYDROGEN ONE on or off.

RED Hydrogen One Simulator: Connecting to a Wi-Fi Network

Learn how to use your RED Hydrogen One to connect to a Wi-Fi network, so you can access the internet without using data.