Support Billing & Account Xbox Redemption FAQs

Fios and Xbox Promotional Offer Redemption and FAQs

If your recent Fios purchase included a special Fios and Xbox Promotional Offer, here’s what you need to know:

How to qualify and receive your codes:

  • To qualify, your Fios service must be installed and your billing account must not have a past due balance on day 65 after your order is installed. If you do not meet this requirement, you will be notified via email that you are no longer eligible for your reward
  • You will receive your redemption codes 24 hours from when Verizon receives full payment for your first Fios bill. You will receive one code for a 1 year subscription to Xbox Live Gold and a second code for a digital download of the game you chose during your order
  • You may pay your bill on the regularly scheduled due date, or you may pay early to receive your codes right away
  • You’ll have easy access to a Redeem Now link in your email and your My Verizon account upon log in. You will also receive a link to a redemption site for Microsoft where you will input your activation codes
  • Learn more about Fios and Xbox Gold Live offer.

How to redeem your Xbox Live Gold Subscription:

  • Once you receive the codes, you may visit https://account.microsoft.com/billing/redeem#/ and enter the codes to redeem both your Xbox Live Gold Subscription and the game you chose during ordering.
  • Visit My Verizon to see if your reward is ready to redeem and follow the onscreen instructions.
  • Please be sure to redeem your Xbox promotion within 90 Days from the date the codes are sent to you.
  • For more redemption options and instructions, please visit Xbox Support

Haven’t created a My Verizon Account yet?

Register with your telephone number, account number or order number.

Still having trouble? Please call 1.800.Verizon (1.800.837.4966) and a representative will be happy to assist you.

FAQs

  • How to redeem your Xbox codes if you do not have an Xbox Live account

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    • If you do not have an Xbox Live account, you will need to create an Xbox Live account before redeeming your Xbox codes.
    • Once you receive the Xbox Live Gold and chosen game codes via email from Verizon, visit Microsoft Support for instructions on how to redeem from your computer or console.

     

  • How to redeem your Xbox codes if you have an Xbox Live account

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    • Xbox Live Gold is required to play Sea of Thieves or Playerunknown's Battlegrounds
    • Visit xbox.com/RedeemCode and enter your codes. Visit Microsoft support for instructions on redeeming an Xbox prepaid code.
    • Your Xbox Live Gold code is good for a 1-year membership and must be redeemed by December 31, 2018.
    • If you already have an Xbox Live Gold membership, this code will extend your current membership by an additional 12 months.
    • If you already own the game you chose during your Fios order, you will not be able to redeem the game code through your Xbox Live account or exchange for an equivalent cash value. However, you are able to gift the code to a friend or family member and invite them to play with you.

     

  • Xbox Support

  • You can manage your Xbox Live account Xbox Support

     

  • Disclaimers

  • Xbox offer details: Limited-time offer includes 12 mos. of Xbox Live Gold membership and choice of PLAYERUNKNOWN’S BATTLEGROUNDS or Sea of Thieves digital game code (while supplies last). Must maintain qualifying Fios service for 60 days after install, with no past-due balance. Xbox Live Gold and chosen game codes will be delivered via email from Verizon and must be redeemed within 90 days of delivery. For code redemption instructions, visit https://support.xbox.com/en-US/billing/prepaid-codes/redeem-prepaid-codes. Not redeemable or refundable for cash. Microsoft is not a sponsor of this promotion.

    Fios: Availability varies. Gigabit network connection to your home. Actual speeds vary due to device limits, network and other factors. Avg. speeds betw. 750-940 Mbps download / 750-880 Mbps upload. Limited-time online offer for new Internet res. custs. Promo rates via bill credits and increase after promo period. $12/mo. router charge applies. $99 set-up & other fees, taxes, equip. charges & terms may apply. Auto Pay (ACH or bank debit card only) & paper-free billing req’d. Subj. to credit approval & may require a deposit. © 2018 Verizon

     

How to get your Xbox promotional codes:
  • To qualify, your Fios service must be installed and your billing account must not have a past due balance on day 65 after your order is installed.
  • You will receive your redemption codes 24 hours from when Verizon receives full payment for your first Fios bill.
  • Get your codes and use your codes with the links below.