Fios Auto Pay sign up and discount FAQs

When you’re enrolled in Auto Pay, we automatically debit the payment method you choose (i.e., bank account, debit card, credit card or Verizon Visa® Card). When your bill is ready, we send an email or text with your total payment amount and confirmation that your payment is scheduled.

Monthly discounts are available for your Fios services when you sign up for Auto Pay using your bank account or Verizon Visa Card and for paper-free billing. You must also select an eligible myHome Fios Home Internet plan.

Good to know: Qualified plans with Verizon Forward and plans with price guarantees may also be eligible for an Auto Pay discount. To qualify for the monthly discount, you must use your bank account or Verizon Visa® Card as your Auto Pay payment method.

Yes, you can use the payment method that's most convenient for you.

However, to be eligible for a monthly Auto Pay discount with eligible Fios Home Internet and/or Fios TV plans, you must use a bank account or Verizon Visa® Card* for your payment method, along with paper-free billing:

• $10/month discount when you have select Verizon Fios myHome Internet plans or Fios TV plans
• $20/month discount when you have both

Important: If you signed up for the Auto Pay and paper-free billing discount using a debit card before 8/13/25, you continue earning the discount even if you change the debit card or bank account.

*If you use the Verizon Visa Card, you can earn 1% in Verizon Dollar rewards on your Verizon purchases.

Yes, we’ll let you know that you’ve successfully enrolled by email or text.

• My Verizon website - Select Bill > Manage Auto Pay > Manage. Follow the prompts to update or add a new payment method.
• My Verizon app - Under My balance, choose Manage Auto Pay. Follow the prompts to make changes.

Yes, you should continue to make payments until your first Auto Pay payment is taken out of your account.

To set up Auto Pay through My Verizon:

• My Verizon website - Select Bill > Auto Pay. Follow the prompts to set your payment method and payment date.
• My Verizon app - On the Me tab, choose Bill Overview, then Manage Auto Pay.

Yes, we’ll let you know when we receive your payment, as long as you have an updated email or mobile number listed on your account and are opted in to receive bill notifications.

Visit My Verizon to check your notifications:

• My Verizon website - Choose Account > Edit profile & settings > Preferences > Communication preferences > Manage Notifications.
• My Verizon app - On the Me tab choose Profile & Settings. Choose Home > Preferences > Communication preferences.

You can opt out of Auto Pay any time.
Cancel or change Auto Pay:

• My Verizon website - Select Bill > Auto Pay. Follow the prompts.
• My Verizon app - On the Me tab, choose Bill Overview, then Manage Auto Pay.

You can change your payment method any time in My Verizon.

• My Verizon website - Select Bill > Manage Auto Pay > Manage. Follow the prompts to update or add a new payment method.
• My Verizon app - Under My balance, choose Manage Auto Pay. Follow the prompts to make cha

Yes, you can change your payment date in My Verizon:

• My Verizon website - Select Bill > Manage Auto Pay > Manage. Follow the prompts to make changes
• My Verizon app - Under My balance, choose Manage Auto Pay. Follow the prompts to make changes.

If you disconnect your monthly Fios service:

• Your Auto Pay continues until outstanding service charges are paid in full.
• Any credit or refund will be applied to your payment method.