Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Wireless
  • Residential
  • Business
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Change your MI424WR Router Password

  1. Open a Web browser like Internet Explorer or Firefox.

  2. Enter in the Address field of the browser.

Watch movie clip. Watch the movie clip
Figure depicting Address Field

  1. Enter your user name. If you didn't change the user name during installation, enter admin in the User Name field. [Show Me]

  2. Enter the password you entered during installation and click OK. Additional characters will appear to be inserted as you enter your password. This is designed to hide the number of characters in your password.
    • Note: If you didn't change the default password when you set up your router, it may have been changed to your router's serial number to provide greater security. You can find your router's serial number on a label affixed to the bottom or back of your router.
    • Note: If you can't remember your user name or password, you must reset your Verizon MI424WR router to the default settings and reconfigure your home network.
  1. Click Change Login User Name / Password in the Quick Links section.

  2. Enter a new user name in the User Name field.
Figure depicting the User Settings screen

  1. Enter a new password in the New Password field.

  2. Enter your new password again in the Retype New Password field to confirm that you entered it correctly.

  3. Click Apply to save your changed user name and password.

  4. Close the Verizon router configuration window.

Return to Home Network Security

Return to Verizon Router Data Security

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=23740;;SolutionDesc2=15898
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411