Verizon Professional Technician Installation

Verizon will send a technician to professionally install your service and help you get started. Sign in to My Verizon and view details on the dashboard to track your tech installation status. You can also:

• Reschedule your installation date (must be prior to your due date)
• Track shipped equipment (if applicable)
• Update your contact information
• Leave a note for the technician

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Review these tips before your appointment:

• Verify your computer meets minimum requirements to work with Verizon Fios Internet Services.
• Identify where utilities enter your home or garage and ensure a grounded standard three-prong indoor outlet is nearby.  This outlet must not be controlled by a light switch.
• Allow 4 to 6 hours on installation day to allow the technician to complete the entire setup.
• An adult (18+) must be present throughout the visit to approve equipment placement, computer configuration options and network settings.
• Clear a path for the Verizon Technician to work.
• Move obstacles away from utility entry points in your home or garage, planned Ethernet jack locations, computers and TVs.

Review the Verizon Fios installation details video for additional information.

• Install the Optical Network Terminal (ONT)
• Install the Power Supply Unit. The technician will need access to a three pronged outlet close to where they ONT will be installed
• Install the Battery Backup Unit (if ordered)
• Connect your router to the network and your computer to the Router
• Help you connect your Wifi device
• Connect cables to your home's coaxial splitter for Fios TV access
• Wire and connect the TV outlets in your home and Install the Set Top Boxes(based on your order)
• Activate your service at activate.verizon.com

You would need a technician if:

• The fiber needs to be brought to your home and an Optical Network Terminal (ONT) and power supply installed
• There is a need for any additional inside wiring and you prefer to have Verizon Technician do the installation. You have the option of having a contractor or someone handy run the inside wiring
• Current Fios Equipment such as the Optical Network Terminal (ONT) not working or outdated

A technician will arrive sometime between the timeframe provided to you for the appointment window. Please note the times given are a window of time for the technician’s arrival and not the actual arrival and departure times for the installation. For example, if your timeframe is between 8am to 12pm, the technician may not arrive right at 8am.

In order to ensure you receive all of the features and benefits that Fios TV has to offer, a Set-top box (STB) is required on every TV. Verizon does offer digital adapters and cable cards that provide limited functionality.

Yes, depending on your communication preferences, you will receive confirmations and reminders along the way. You can confirm your email, mobile telephone number and communication preferences in My Verizon.

Not necessarily. Verizon will test your existing coaxial cable in your home for quality signal strength, and in most cases we will be able to utilize the existing wiring.

While Verizon offers a professional installation for inside jacks and wiring, you have the option to do it yourself or hire a contractor. If you choose to have someone else complete the inside wiring, have it done prior to your installation so you can start enjoying the service once activated.

Fios equipment may be installed in a central equipment room. You’ll need to ensure that the Verizon Technician is able to have access.

In certain areas, you can check the status of your Verizon tech installation in the My Verizon app or within My Verizon and you can:

• Change the date of your installation (must be prior to your due date)
• Obtain status of equipment being shipped (if applicable)
• Update your contact information
• Leave a note for the technician

Check Status

Depending on your address, you can view your tech installation status in My Verizon, sign in to view details on the dashboard.

• Verizon will run the line from the pole to the network interface device (NID) usually located on the outside of the home. Location will be determined by the technician at the time of installation
• You have the option of paying a fee to have a Verizon technician install the jacks and inside wiring or you can have a contractor complete that for you
• Someone 18 years or older must be present when the technician arrives
• You can order up to five lines with your new service

In most instances, if phone service was previously in the home, service can be turned on from our Central Office and no installation is required. This will be determined at the time you place your order. Service can often be turned on same day or next day.

No. Verizon High Speed Internet provides you with a dedicated connection to the Verizon Central Office so you don’t have to share your local address connection with other users.

No. Your Verizon High-Speed Internet will be installed on your existing phone line. You’ll be able to use your phone and Internet at the same time.

• Distance of your line from a Verizon Central Office
• Condition of the telephone wiring inside and outside your location
• Computer configuration
• Other factors

Yes. The router is designed so that your normal telephone service will operate even if the router is unplugged or otherwise disabled.