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  • The Fios TV app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers.

Fios TV App

The Fios TV app is your mobile companion to your Fios TV service and is available to all Fios TV subscribers. With a modern user interface (UI) and intuitive navigation, the Fios TV app provides effortless content discovery from our ever-increasing catalog of newly added networks and On Demand titles. At home or away, enjoy TV with a smile. It’s TV as you want it!

Watch virtually all your channels at home, stream your recorded content, view lots of channels on-the-go, catch up on your missed shows, access thousands of On Demand, and binge on your favorite content. The app is organized into five primary menu categories:

  • Home: Home showcases prominent and recommended live TV and On Demand content. You also get to glance your most recent recordings.
  • Guide: Guide (also referred to as TV guide or TV listings) is your primary portal for live TV content.
  • My Stuff: This is your content library from where you can find your DVR recordings, and purchased, rented, or downloaded content. You may also manage your DVR recordings from here.
  • Browse: This is your gateway to the world of Fios content neatly organized by categories—Featured, Shows, Movies, and Networks. Access programs from your subscribed channels including premium networks from the Networks menu option under Browse. Each of the Browse categories has mindfully curated sections to facilitate browsing.
  • Search: Looking for something specific? Type in the movie, show, channel, team, or top cast member that you might be interested in.
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About the Fios TV app

  • Supported Devices

    • On what devices is the Fios TV app supported?

    • The following mobile devices, smartphones and tablets, are supported:

      • iOS devices running iOS 9 and higher

      • Android devices running Android 4.4 and higher
      • Amazon Kindle and Fire devices running Android 4.4 and higher

      The following devices are not supported:

      • Some Android devices with the Intel Processor
      • Blackberry 1
      • Kindle Gen 1 and Gen 2

      Note: The list of supported devices is subject to change.

    • Is the Fios TV app supported on jailbroken or rooted devices?

    • Verizon does not support the use of its apps on jailbroken or rooted devices.

    • Account / Login

      • Why can I log in to the Fios TV app at home but not away from home?

      • There is a known issue where some users have been able to log in to the app while in their Fios home, but not while away from home. This is due to a mismatch between the user's IP address and their out-of-home ID. We apologize if you experience this. To resolve your issue, please report it from the Help option in the app menu. For security reasons, please do not include your account password.

      • How do I log out of the Fios TV app?

      • Simply go to the Settings menu and select the Logout button at the bottom of the screen. The next time you want to use the app, you will be asked to log in again.

      • What happens if I clear the data and cache from device settings?

      • All saved settings including parental controls are lost—it will be treated like a newly installed app with no previously selected options or settings saved.

    • Application Permissions

      • Why does the Fios TV app need access to my device media storage? (Android only)

      • The Fios TV app needs this for content playback.

    • User Actions

      • What is long press?

      • Long press is a user interface that allows quick access to the most popular actions you would take on that screen. To long press, hold your finger on a program card or a guide cell and it will pop up a list of options such as watch, program details, follow/record, etc. Long press is different from a simple tap where tapping the program card or the guide cell always takes you to the program info page.

      • What is Watch?

      • Watch is an action you would take to play/view your content on your mobile device.

Availability

  • Location

    • Can I watch live TV with my Fios TV app anywhere?

    • You can watch live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-home (IH) and out-of-home (OOH) status.

    • What is In-Home (IH) and Out-of-Home (OOH)?

    • You are considered In-Home (IH) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Home (OOH). Your IH and OOH status determines your Fios TV app experience, availability of certain Fios TV app features, and the availability of Fios TV content for live TV, On Demand, and DVR mobile streaming.

    • What about when I'm at someone else’s house who also has Fios TV and Fios Internet service?

    • You are considered out-of-home (OOH) when you connect your device to their Fios router.

    • Can I use the Fios TV app when I am not connected with the Fios router?

    • Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios Wi-Fi router, you will get the OOH Fios TV app experience, which may not include all of the channels that you get when in-home.

    • Can I stream content when I am outside the United States or its territories?

    • Content is not available for streaming outside of the United States and its territories.

    • Is there a wireless data charge to stream video to my device?

    • Verizon Wireless postpay service customers using the Fios TV app (version 1.0 or later) (the “App”) on a compatible device in the United States will not incur Verizon Wireless data usage charges for watching videos, so long as you are connected to Verizon Wireless postpay 4G LTE service. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges.

      If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.

      For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings. This offer is not available to Verizon Wireless prepaid customers, customers of other wireless carriers, Verizon Wireless customers who take their wireless device outside the United States, Verizon Wireless customers accessing the App over a VPN (“virtual private network”), Verizon Wireless customers with a static IP address, or when a Verizon Wireless device is not on Verizon Wireless postpay 4G LTE service.

    • Pending Installation

      Just signed up for Fios? Or is your Fios TV service being transferred to your new location? While you await your Fios installation, select content is available via the Fios TV app. Download the Fios TV app from the app store to a supported mobile device, smart phone or tablet!

      • What can I do while waiting for my Fios TV service to be installed?

        • Since your Fios router has not been installed, you may view select subscribed live TV channels from the Fios TV app lineup.
        • All free On Demand titles are available.
        • You have access to On Demand content offered by your subscribed premium networks.
        • Features that require an installed set-top box or Fios router, such as DVR management, remote control, and On Demand purchase and rental will be available only after installation is completed.

        After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV app.

Settings

  • Settings Info

    • How can I go to Settings?

    • Placed at the top left of the Fios TV app screens, Fios TV users may tap the Settings icon to access their app settings.

    • What’s in Settings?

    • You can do the following from Settings:

      • Manage your preferences including:
        • Parental controls (PCON)
        • Network preference for downloading content
      • Manage your device registration and transfer devices to view purchased content or to download content
      • Access the Fios TV app help center to read the frequently asked questions (FAQs) and to report and track issues
    • Parental Controls

      • Does the app allow me to apply Parental Controls (PCON)?

      • Yes. To manage Parental Controls (PCON) go to Settings > Preferences. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.

    • Closed Captioning

      • Is Closed Captioning (CC) supported?

      • Closed Captioning is supported from the video player only for live TV or On Demand content that supports closed captioning (CC).

        Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under Settings > Accessibility > Hearing. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.

    • SAP

      • Is SAP supported?

      • Secondary Audio Programming (SAP) is available for many programs aired on live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assists the visually impaired by describing the action as it takes place on screen. Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.

    • Devices

      • Why do I need to register my device?

      • To access your On Demand* content on a mobile device, you need to first register it as one of your authorized On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to do so when you attempt to stream On Demand content.

        *While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.

      • What devices can I authorize to use with On Demand?

      • You can add the following devices:

        • Mobile phone (supported Apple and Android models)
        • Tablet (supported Apple, Android, and Kindle Fire models)

        Visit the Supported Devices section in the FAQ for more details.

        Once you reach your On Demand device limit, you will be required to de-authorize an existing device before you can add a new one, or you may transfer the authorization from an existing device to another one.

      • Can I manage my On Demand authorized devices from the app?

      • Yes. You can register your device, transfer registrations or even remove previously registered devices from the Settings > Devices section of the Fios TV app.

        If you replace your mobile device or tablet, you will need to de-authorize your old device and then add the new one as one of your On Demand authorized devices.

    • Help Center

      • What kind of Fios TV app support or help can I get?

      • You may access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.

        If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

        For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.

    Guide

    • What’s in Guide?

    • Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels.

      You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels.

      The Guide has three sections that you can use to navigate live TV:

      • Watch now:
        • Best for immediate mobile viewing
        • Presents currently airing and subscribed mobile-friendly channels
        • Use the drop down filter and/or the HD toggle filter to refine your content
      • TV listings:
        • Best for scheduling your recordings
        • Presents the familiar 14-day TV guide channel lineup with channel numbers
        • Includes multiple-filter capability (described earlier)
        • Ability to ‘Play on’ your show on your TV via the Fios TV app
        • Tap the filter capsule to expose a panel from where you can select your filter options

       

    • Can I favorite a channel?

    • Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.

    • Can I watch the entire Fios TV service channel lineup on my mobile device?

    • With Multi-Room DVR Enhanced or Premium Service and a Fios Internet subscription, and only while in-home (IH), you can watch virtually all of your subscribed channels on your mobile device. Subscribers who do not have Multi-Room DVR Enhanced or Premium Service and who do not have Fios Internet can watch a smaller selection from the full channel lineup while in-home (IH). Availability of channels for out-of-home viewing is a smaller selection from these in-home channels.

    • Can I stream live TV content when I am outside of the United States?

    • Live TV content is only available in the United States or its territories.

    • What are channel ‘Neighborhoods’?

    • Neighborhoods, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by ‘Genre’ mode.

    • Where are the channel numbers?

    • You can surf the Guide by channel numbers, if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by ‘Channel #’ mode.

    On Demand

    • Where do I find On Demand* content?

    • You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability.

      You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased on this app or at myverizon.com.

      *While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box.

    • How does On Demand work?

    • Any** On Demand title you buy or rent instantly shows up on all your On Demand authorized devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand authorized devices go to Settings > Devices or verizon.com.

      **look for web or mobile content availability prior to purchases or rentals made on your set-top box

    • What’s the difference between buying and renting an On Demand title?

    • When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time.

      When you rent an On Demand title, you pay once and can access the title for a limited period only.

    • What happens to the On Demand titles I rent or purchase if I move away or leave Verizon?

    • Rental titles will no longer be playable after the rental period has expired.

      You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Verizon User ID and password.

      You can access these titles on authorized, supported mobile devices (visit verizon.com/FiosTVverizon.com/OnDemand

    • Why can't I purchase or rent On Demand titles on certain devices?

    • Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box or http://myverizon.com website, and then watch them on these devices, but you cannot make purchases or rentals directly on these devices.

      If you are using the Fios TV app prior to your Fios home installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles. We simply need to set up your Fios home equipment before you can do so.

    • Can I download purchased or rented content to my PC or laptop?

    • You cannot download, but you may stream to your PC or laptop.

    • What if I mistakenly purchase the wrong or an incorrect version of an On Demand title?

    • On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.

    • How do I prevent others from buying On Demand titles on my account?

    • The Fios TV app will ask for your My Verizon password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.

    • What if my mobile device is lost or stolen?

    • If you lose your mobile device, log onto My Verizon and de-authorize the lost or stolen device.

    My Stuff

    Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movie and TV series. Other things under My Stuff include:

    • Purchased: This is your library of On Demand purchases and rentals
    • Downloaded: Find your downloaded On Demand purchased or rented content here
    • Bookmarks: Houses your bookmarked On Demand titles
    • DVR

      If you have one or more DVRs in your home, use the Fios TV app to manage and schedule your DVR recordings from anywhere!

      • How can I upgrade my service to allow DVR recordings?

      • To upgrade your service to include a DVR set-top box, please go to verizon.com/MyServices.

      • Can I watch my recorded content from my mobile or tablet device?

      • Yes, this is only available to subscribers of Multi-Room DVR Enhanced or Premium Service and Fios Internet. To learn more, read the FAQs on Multi-Room DVR Enhanced Service Mobility.

      • Can I watch my recorded content in and out of my home?

      • Yes, Multi-Room DVR Enhanced or Premium Service and Fios Internet subscribers can. With the Fios TV app and with internet access, you can watch eligible recorded content anywhere within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content from being streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home."

      • Can I use my mobile or tablet to set DVR recordings?

      • Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV.

      • Where can I manage DVR recordings?

      • First go to My Stuff > DVR. To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series.

      • Is the DVR management feature supported by a non-Verizon authorized router?

      • No. Only Verizon authorized routers are supported to work with the DVR management feature at this time.

      • Verizon Media Server (VMS) Streaming

        • What is a Verizon Media Server?

        • The Verizon Media Server (VMS) is the set-top box (STB) that you get with your Multi-Room DVR Enhanced or Premium Service (referred to as Multi-Room DVR Enhanced Service in the FAQ).

        • What is VMS streaming?

        • This is a feature available with the Fios TV app to subscribers of both Fios Internet and Multi-Room DVR Enhanced or Premium service. This feature allows live TV streaming and DVR streaming from your Verizon Media Server (VMS) to your eligible mobile device or tablet. With VMS streaming, you can:

          • Access all your subscribed live TV channels on your eligible mobile device or tablet while in-home and connected to your home Fios router
          • Access recorded content on your eligible mobile device or tablet while in-home and connected to your home Fios router
          • Access several* of your recordings on your eligible mobile device or tablet while out-of-home and connected to a Wi-Fi or a wireless mobile network

          *Some content providers and channel stations who own the original content restrict recorded content to be streamed out-of-home.

          To start live TV streaming or DVR streaming from your VMS, your mobile device must be auto-paired with the VMS. To do this, your Fios TV app must be launched in-home while connected to your home Fios Wi-Fi router. To learn more, read the FAQs on Verizon Media Server streaming.

          Viewing content on mobile devices is best effort and is not guaranteed. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.

        • How do I watch my recorded content and live TV on my mobile device or tablet?

        • You must be subscribed to both Fios Internet and Multi-Room DVR Enhanced or Premium Service to access your recorded content and live TV on your eligible mobile device or tablet. Download the Fios TV app from the iOS, Android, or Amazon Kindle app stores. Launch your Fios TV app with your Verizon username and password while you are in-home and connected to your Fios Router.

        • I am not sure if I have Multi-Room DVR Enhanced or Premium Service. How can I check?

        • Log into Verizon.com/myverizon with your My Verizon user ID and password to check your Fios TV plan.

        • I am not a Multi-Room DVR Enhanced or Premium Service customer. How do I sign-up for it?

        • Log into Verizon.com/myverizon with your my Verizon user ID and password to change your Fios TV plan.

        • How can I enable VMS streaming on my device?

        • Follow these steps to add (auto-pair) your mobile device to your VMS:

          1. Download the Fios TV app.
          2. Connect using Wi-Fi to your home Fios Router.
          3. Ensure that your set-top box is powered on.
          4. Use your Verizon.com username and password to log in to the Fios TV app.

          Your device will auto-pair with your VMS, so you can start watching within minutes!

        • How can I check if my device(s) are enabled and ready for VMS streaming?

        • Check on your TV: Your device will show up as an active device in the SettingsMobile Device section of your VMS menu.

          Check within Fios TV app: Go to the Settings section. You will see the streaming sources, for your live TV content, which may be either the Cloud or set-top box(es) with icons representing the various states:

          This icon will appear against the name of your VMS when your device has been successfully added to the VMS and is ready for VMS live TV or DVR streaming.

          This icon will appear if your device has not successfully auto-paired with your VMS. Select it to initiate the auto-pairing process—make sure you are in home and connected to your home Fios router.

          The cloud icon will appear when your Fios TV app is offering live TV channels from the cloud. This would happen if your VMS is unplugged or if it went offline due to a connection error. This would also happen if you explicitly chose the cloud from the drop down options or when you are out-of-home. When you are streaming live TV from the cloud, then you are not streaming from your VMS. Streaming from the cloud offers select live TV channels from your full channel lineup.

          This icon will appear when a device has been blocked from the VMS. This is useful for lost or stolen devices or when you want to control device access. Restore access for previously blocked devices by making them ‘Active Devices’ from the Settings menu option of your VMS.

          This icon will appear when your VMS is offline--it is either unplugged or unable to establish communication because of a network related issue.

        • How many mobile devices can I add to the VMS?

        • The VMS can support up to fifteen mobile devices. Simultaneous streaming can be supported on up to four devices per VMS.

        • How many devices can stream live TV and recorded content simultaneously from the VMS?

        • A combined maximum of up to four live TV and/or DVR streams per VMS can be supported.

        • What is in-home vs. out-of-home?

        • You are considered in-home when your device is connected to your Fios Router. If you are not connected to your Fios Router, you are considered out-of-home. Out-of-home connection can be over Wi-Fi or over a wireless mobile data network.

        • Can I stream live TV from the VMS when I am in my home?

        • Yes.

        • Can I stream live TV from my VMS when I am away from home?

        • You cannot stream live TV from your VMS to your device while away from home. You can stream select live TV channels from the cloud.

        • Can I stream recorded content from the VMS when I am in my home?

        • Recorded content can be streamed from your VMS to your device in-home. Up to four simultaneous live TV and recording streams can be supported.

        • Can I stream recorded content from the VMS when I am away from home?

        • Previously recorded content can be streamed from your VMS to your device while you are away from home and within the US and its territories. Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home."

        • Are there any restrictions on streaming recorded content from the VMS to my device away from home?

        • Some content providers and channel stations that own the original content restrict recorded content to be streamed out-of-home. In this scenario, you might see a message like: "Due to licensing restrictions, DVR content from this channel is not available out-of-home." Also, if a certain recorded content is being streamed to a mobile device out-of-home, then that recorded content cannot be streamed to another mobile device out-of-home.

        • Can I stream recorded content from the VMS when I am outside the United States?

        • No. Recorded content is not available outside the United States.

        • How do I watch live TV on my mobile device?

        • You can watch live TV from several launch points. Your options are:

          • Watch Now—Click on the play icon.
          • TV Listings—Press and hold on the program you would like to view and select the “Watch Here” button.
          • Product Info Page – Select the “Watch Here” button.
        • How do I get access to the full channel lineup to stream from the VMS?

        • If your ‘Stream From’ option is a VMS with a green check mark, you already have access to the full channel lineup.

          If your ‘Streaming From’ option is the cloud, you can use the drop-down menu and select the VMS with the green check mark to access your full channel lineup in-home.

        • Why am I unable to initiate a live TV streaming session from my VMS?

        • If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resources available to stream to your device. In this event, you have the option to ‘Stream From’ the Cloud.

          Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resource available. The cloud allows you to continue watching live TV from available channels.

        • Why is my streaming session terminated?

        • Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override active streaming sessions to your device.

        • How do I stream from the cloud?

        • Select Cloud from the Settings section of the app.

        • How do I stream my recordings?

        • Stream your recorded content from the MY STUFF > DVR > RECORDED section of the app. Look for the play icon for a given recording. For recordings that have multiple episodes, select the program title to get the individual recordings. Look for the play icon for these individual recordings.

        • How do I choose my recording selections if I have two VMSs at home?

        • Choosing the VMS for streaming is no different than selecting a VMS for viewing or scheduling your recordings. You always have a default VMS selected. To change your VMS, go to the DVR - > RECORDED section of the app and choose your VMS. Streaming will happen from that VMS. Choosing your preferred VMS from the ‘Stream From’ section of the app is another option.

        • Why am I unable to play or stream my recordings?

        • You will be unable to stream your recordings in the following scenarios:

          1. Your VMS is offline
          2. Your VMS blocks your device
          3. Your device has not been added to the VMS
          4. All your VMS resources are in active use
          5. You are not a Multi-Room DVR Enhanced or Premium Service subscriber with Fios Internet service.
          6. Why am I sometimes unable to stream recorded content from my VMS?

          7. If your VMS has several users watching live TV at the same time and/or there are multiple simultaneous recordings, then your VMS has no resource available to stream to your device. In this event, you have the option to ‘Stream From’ the Cloud.

            Your VMS also allows streaming to multiple mobile devices. You may not be able to stream to your device if your VMS has no resources available. The cloud allows you to continue watching live TV from available channels.

          8. Why does my recorded content streaming terminate?

          9. Simultaneous viewing of your channels and recorded content on your TV and scheduled recordings take priority over streaming to mobile devices or tablets. These can override and terminate active streaming sessions to your device.

          10. How do I stream recordings from the cloud?

          11. You can only stream recordings from your VMS.

          12. I keep getting errors while trying to stream my recordings or TV shows from my VMS. What can I do?

          13. If you are having issues establishing a connection between your mobile device and your VMS or you are getting streaming errors, please reboot your VMS. Go to the menu on your VMS, and then go to Customer Support. Choose Top Support Tools, then Reboot STB. If problems persist, please access the Help section of the Fios TV app. You may also submit your issue to Fios technical support.

          14. I have Wi-Fi extenders and multiple routers at home and I’m having difficulty with VMS live TV and DVR streaming on the app. What can I do?

          15. You must be connected directly to your home Fios router. You might have certain Wi-Fi extender and/or multiple router configurations in the home that are not recommended and may prohibit you from streaming your content or auto-pairing your device with your VMS.

      • Purchased

        • Where can I find shows or movies I have either purchased or rented?

        • Purchased or rented content is in My Stuff under the Purchased sub-menu option. Rentals will disappear after the expiration period.

          Your purchased or rented content can be watched on myverizon.com, or on your mobile device, tablet, or Fios TV set-top box! Any Fios On Demand title you buy or rent shows up on all your Fios On Demand authorized devices if those devices are connected to the Internet. You may be required to reload this page to get an updated view of your library.

      • Downloaded

        • Where can I find my downloaded shows or movies?

        • You can find On Demand titles downloaded to your device under My Stuff > Downloaded. Only downloaded titles are available for viewing on your app when your device is not connected to the internet (offline) or is in airplane mode. You may be required to reload this page to get an updated view of your library.

      • Bookmarks

        • Can I bookmark a show or a movie?

        • Yes. Once you see a movie or TV show that catches your eye while browsing the Fios On Demand library, use the long press Bookmark option on a title poster or go to the program info page of that title, and tap the Bookmark button. This title will show up in your My Stuff > Bookmarks list and will also be updated and retained across all your Fios On Demand authorized devices that are connected to the Internet. You may be required to refresh your library to view the updated list on other devices. You may also delete a bookmarked title here.

    Remote Control

    The Fios TV app lets you use your mobile device or tablet as a remote control for any HD set-top box in your home when connected to your Fios router.

    • How do I connect my device with my set-top box?

    • Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your home, be sure to connect to the same router that your set-top box is connected to.

    • What can I do if my device is unable to recognize my set-top box?

    • You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box.

      If these steps did not work, here are more reasons as to why you can’t communicate with your HD set-top box:

      • Your device could be connected to another router. Please make sure your mobile device is connected to your Fios router, not a secondary router.
      • You may not be signed in to the Fios TV app. Please go to Settings and make sure you are signed in using your Verizon User ID and Password. This allows the app to automatically detect the set-top boxes on your account.
      • Your set-top box could be offline or not responding. Please try restarting the set-top box by unplugging it and plugging it back in to re-establish its network connection.
      • Your Wi-Fi connection could be out of range. You may want to move your Wi-Fi router closer to your Fios TV and your device.
      • Your Wi-Fi router could be offline. Please try restarting the Wi-Fi router to re-establish its network connection.
    • Can I connect with any set-top box available with my service?

    • After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app’s remote control.

    • Why won't this app work with my standard definition (SD) set-top box?

    • Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please go to: http://verizon.com/myservices.

    Search

    • How do I search?

    • Select the search menu option and then search by text. (duh.)

    Help and Support

    • What kind of Fios TV app support or help can I get?

    • Access the Help Center under app Settings. From here, you may always access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and relaunch it, or to logout and log back in.

      If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

      For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.

    See also: