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Samsung Galaxy J7 (2nd Gen.) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J7 (2nd Gen.) prepaid device.

Note: Samsung Smart Switch will replace the Message+ (Verizon Messages) app on your home screen with Samsung Messages. If you want to use Message+, you can find it by swiping right on the home screen.

Troubleshoot Galaxy J7 (2nd Gen.)
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy J7 (2nd Gen.) User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add an Existing Google Account

Here's how to add an existing Gmail account to your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Adjust Account Sync Settings

Here's how to view the account sync settings if you're not receiving email and app notifications.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Create a New Google Account

Here's how to create a new Gmail account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J7 V / Galaxy J7. (2nd Gen.) on or off.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage of your Galaxy J7 V / J7 (2nd Gen.) to an SD / memory card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J7 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up SOS Messages

Here's how to set up SOS messages on your Galaxy J7 / J7V (2nd Gen.) for use in an emergency situation.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Extend Battery Life

Here's how to extend battery life, view remaining battery, and determine what uses the most power on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Battery Info

Here's info for your Galaxy J7 V / Galaxy J7 (2nd Gen.), including tips to extend battery life.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Bluetooth On / Off

Here's how to turn Bluetooth on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.) and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Call a Number

Here's how to place a phone call from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage DTMF Tones

If you're calling an automated dial-in system (voicemail) and dialpad entries aren't recognized, view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Place a Conference Call

Here's how to initiate a conference call on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Delete Call History

Here's how to view or clear the call history on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Common Camera Settings

Here's info on camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J7 and a computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Record and Share a Video

Here's how to record and share a video from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Share Picture from Gallery

Here's how to share a picture from the gallery of your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Share Video from Gallery

Here's how to share a video from the Gallery on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Take and Share a Picture

Here's how to record then share a video on your Galaxy J7 V / Galaxy J7 (2nd Gen).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy J7 V / Galaxy J7 (2nd Gen.) and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Contact

Here's how to add a contact to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Contact Display Options

Here's how to to configure how you want your contacts to display on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Delete a Contact

Here's how to delete a contact from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Edit a Contact

Here's how to edit a contact on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Link / Unlink Contacts

If you have duplicate or missing contacts, here's how to link or unlink them on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Contact Sync Source

Here's how to see where a phonebook contact on your Galaxy J7 V / Galaxy J7 (2nd Gen.) was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy J7 V / J7 (2nd Gen.) on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Data Usage

Here's how to change usage cycle, view usage and set data warnings or limits for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Data On / Off

Here's how to turn the mobile data for your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J7 V / Galaxy J7 (2nd Gen.) uses.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Date and Time

Here's how to correct the date and/or time on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Phone Number

Here's how to view your phone number on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Do Not Disturb Settings

If your Galaxy J7 V / Galaxy J7 (2nd Gen.) isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Reset All Settings

Here's how to reset all settings if your Galaxy J7 V / Galaxy J7 (2nd Gen.) crashes, runs slow, apps freeze or reset the device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn One-Handed Operations On / Off

Here's how to turn one-handed operation of your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Screen Inversion On / Off

If the background color scheme on your Galaxy J7 V / Galaxy J7 (2nd Gen.) is reversed, view this.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Screen Rotation On / Off

If the display on your Galaxy J7 V / Galaxy J7 (2nd Gen.) doesn't rotate, this shows how to fix it.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Device Screen on TV

Here's how to mirror the screen of Galaxy J7 V / Galaxy J7 (2nd Gen.) onto a TV wirelessly.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Compose and Send Email Message

Here's how to create and send email on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Delete Email Messages

Here's how to delete an email message on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Common Settings

Here's info on common personal email settings (account name, etc.) for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy J7 V / Galaxy J7 (2nd Gen.) view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Password and Server Settings

Here's how to update personal email password/server settings for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Sync Frequency Settings

Here's how to adjust the email sync frequency settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Perform a Gmail Sync

If Google email, contacts, calendar aren't syncing, here's how to check settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove Gmail Account

Here's how to remove a Gmail account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn GPS Location On / Off

Here's how to turn GPS location on or off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Gestures & Motions

Samsung Galaxy J7 V / J7 (2nd Gen.) - Motions and Gestures

Here's how to make your Galaxy J7 V / Galaxy J7 (2nd Gen.) react to specific motions and gestures.

Google Backup & restore

Samsung Galaxy J7 V / J7 (2nd Gen.) - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Home Screen

Samsung Galaxy J7 V / J7 (2nd Gen.) - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Mode Change

If your Galaxy J7 V / J7 (2nd Gen.) screen looks different, here's how to change the mode.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J7 V / Galaxy J7.

Hotspot

Samsung Galaxy J7 V / J7 (2nd Gen.) - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

If you're having issues connecting to mobile hotspot on your Galaxy J7 V / Galaxy J7 (2nd Gen.), view this.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Change the Browser Start / Home Page

Here's how to change the browser home page on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy J7 V / J7 (2nd Gen.) - Language Selection

Here's how to change the language on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy J7 V / Galaxy J7 (2nd Gen.) when the screen is locked.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Unlock Screen

Here's how to unlock the screen on your Galaxy J7 V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Check Device Storage

Here's how to check available space if your Galaxy J7 V / Galaxy J7 (2nd Gen.)runs slowly, crashes, apps freeze or you can't save media.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage of your Galaxy J7 V / J7 (2nd Gen.) to an SD / memory card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove SD / Memory Card

Here's how to remove a memory card from your Galaxy J7 V / Galaxy J7.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Samsung Galaxy J7 V / J7 (2nd Gen.) - Use Multi Window

Here's how to use the multi window view on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy J7 (2nd Gen.) Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy J7 (2nd Gen), including current Android security patches.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J7 V / J7 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy J7 V / Galaxy J7 (2nd Gen.) if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Software Version

Here's how to view the software version your Galaxy J7 V / Galaxy J7 (2nd Gen.) is running.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy J7 V / Galaxy J7 (2nd Gen.) or turn it on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View SIM Card Number

Here's how to find the SIM card number for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy J7 V / J7 (2nd Gen.) - Save a Ringtone

Here's how to save a ringtone on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Use Speakerphone

Here's how to use the speakerphone functionality on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Vibrate Mode

Here's how to turn vibration on or off for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Volume Controls

If your Galaxy J7 V / Galaxy J7 (2nd Gen.) doesn't vibrate or make sounds when receiving texts, emails or alerts, view this.

Status Indicators/Lights

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Signal Strength

Here's how to view signal strength on the Galaxy J7 V / Galaxy J7 (2nd Gen.).

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium text from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Capture a Screenshot

Here's how to take and view a screenshot on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Printing

Here's how to print documents wirelessly from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy J7 V / J7 (2nd Gen.) - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J7 V / Galaxy J7 (2nd Gen.) with other Wi-Fi capable devices.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy J7 V / Galaxy J7 (2nd Gen.) to auto switch between Wi-Fi and mobile data.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Network Mode Settings

Here's configure network mode settings for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Reset Network Settings

Here's how to check settings if you can't connect to internet or send / receive email or messages.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Tethered Modem Connection

Here's how to share your Galaxy J7 V / J7 (2nd Gen.) internet connection with a computer via USB cable or Bluetooth.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.