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Samsung Galaxy J7 V (2nd Gen.) - Support Overview

Find device-specific support and online tools for your Samsung Galaxy J7 V (2nd Gen.).

Note: Samsung Smart Switch will replace the Message+ (Verizon Messages) app on your home screen with Samsung Messages. If you want to use Message+, you can find it by swiping right on the home screen.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy J7 V (2nd Gen.) Quick Reference Guide (PDF)

Get instructions on how to install and set up the Samsung Galaxy J7 V.

Samsung Galaxy J7 V (2nd Gen.) User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, navigation, feature use and advanced functions.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Activate / Set Up Device

Here's how to set up your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add an Existing Google™ Account

Here's how to add an existing Gmail account to your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Adjust Account Sync Settings

Here's how to view the account sync settings if you're not receiving email and app notifications.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Create a New Google™ Account

Here's how to create a new Gmail account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J7 V / Galaxy J7. (2nd Gen.) on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)

Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)

Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)

Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Alerts / Notifications

Here's how to change notification sound for incoming calls or messages on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage of your Galaxy J7 V / J7 (2nd Gen.) to an SD / memory card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Music Files from Device

Here's how to transfer music files between your Galaxy J7 V / J7 (2nd Gen.) and a computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Music Files to Device

Here's how to transfer music files between your Galaxy J7 and a computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Galaxy J7 and computer or SD card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Galaxy J7 and your computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy J7V Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy J7V.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Extend Battery Life

Here's how to improve the battery life for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a work email account from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up SOS Messages

Here's how to set up SOS messages on your Galaxy J7 / J7V (2nd Gen.) for use in an emergency situation.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Battery Info

Here's info for your Galaxy J7 V / Galaxy J7 (2nd Gen.), including tips to extend battery life.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Battery Status

Here's how to see charging status, remaining battery life and apps or processes using your Galaxy J7 V / Galaxy J7 (2nd Gen.) battery.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Bluetooth On / Off

Here's how to turn Bluetooth on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.) and make it visible to other devices for pairing.

Samsung Galaxy J7V Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy J7V with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Call a Number

Here's how to place a phone call from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage DTMF Tones

If you're calling an automated dial-in system (voicemail) and dialpad entries aren't recognized, view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Place a Conference Call

Here's how to initiate a conference call on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Redial

Here's how to redial the last number called on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Delete Call History

Here's how to view or clear the call history on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Calling a New Number

Discover how to use your Samsung Galaxy J7V to call a new number.

Samsung Galaxy J7V Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Speakerphone

Learn how to use the speakerphone on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy J7V.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Common Camera Settings

Here's info on camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Galaxy J7 and computer or SD card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your Galaxy J7 and your computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Record and Share a Video

Here's how to record and share a video from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Share Picture from Gallery

Here's how to share a picture from the gallery of your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Share Video from Gallery

Here's how to share a video from the Gallery on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Take and Share a Picture

Here's how to record then share a video on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy J7V.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy J7 V / Galaxy J7 (2nd Gen.) and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Contact

Here's how to add a contact to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Contact Display Options

Here's how to to configure how you want your contacts to display on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Delete a Contact

Here's how to delete a contact from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Edit a Contact

Here's how to edit a contact on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Link / Unlink Contacts

If you have duplicate or missing contacts, here's how to link or unlink them on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Contact Sync Source

Here's how to see where a phonebook contact on your Galaxy J7 V / Galaxy J7 (2nd Gen.) was imported from.

Samsung Galaxy J7V Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy J7V without looking at it.

Samsung Galaxy J7V Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy J7V.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Data Usage

Here's how to change usage cycle, view usage and set data warnings or limits for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Data On / Off

Here's how to turn the mobile data for your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J7 V / Galaxy J7 (2nd Gen.) uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Date and Time

Here's how to correct the date and/or time on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Phone Number

Here's how to view your phone number on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Do Not Disturb Settings

If your Galaxy J7 V / Galaxy J7 (2nd Gen.) isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Reset All Settings

Here's how to reset all settings if your Galaxy J7 V / Galaxy J7 (2nd Gen.) crashes, runs slow, apps freeze or reset the device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn One-Handed Operations On / Off

Here's how to turn one-handed operation of your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Screen Inversion On / Off

If the background color scheme on your Galaxy J7 V / Galaxy J7 (2nd Gen.) is reversed, view this.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Screen Rotation On / Off

If the display on your Galaxy J7 V / Galaxy J7 (2nd Gen.) doesn't rotate, this shows how to fix it.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Device Screen on TV

Here's how to mirror the screen of Galaxy J7 V / Galaxy J7 (2nd Gen.) onto a TV wirelessly.

Samsung Galaxy J7V Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy J7V to change alert sounds, turn off GPS and more.

Samsung Galaxy J7V Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adding an Account

Discover how to add an account on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy J7V by adjusting the screen timeout.

Samsung Galaxy J7V Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Removing an Account

Discover how to remove an account on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy J7V to Airplane mode.

Samsung Galaxy J7V Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy J7V's battery life for the most important functions.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Personal Email Account

Here's how to add a personal email account to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Compose and Send Email Message

Here's how to create and send email on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Delete Email Messages

Here's how to delete an email message on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Common Settings

Here's info on common personal email settings (account name, etc.) for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy J7 V / Galaxy J7 (2nd Gen.) view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Password and Server Settings

Here's how to update personal email password/server settings for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Email Account Sync Frequency Settings

Here's how to adjust the email sync frequency settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Perform a Gmail™ Sync

If Google email, contacts, calendar aren't syncing, here's how to check settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove Gmail™ Account

Here's how to remove a Gmail account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove a Personal Email Account

Here's how to remove an email account on your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy J7V.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn GPS Location On / Off

Here's how to turn GPS location on or off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Motions and Gestures

Here's how to make your Galaxy J7 V / Galaxy J7 (2nd Gen.) react to specific motions and gestures.

Google Backup & restore

Samsung Galaxy J7 V / J7 (2nd Gen.) - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Home Screen

Samsung Galaxy J7 V / J7 (2nd Gen.) - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Mode Change

If your Galaxy J7 V / J7 (2nd Gen.) screen looks different, here's how to change the mode.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Rename Home Screen Folder

Here's how to rename folders on the Home screen of your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / J7 (2nd Gen.) - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7V Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy J7V for quick access to them.

Samsung Galaxy J7V Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy J7V to help organize your apps.

Samsung Galaxy J7V Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy J7V.

Hotspot

Samsung Galaxy J7 V / J7 (2nd Gen.) - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

If you're having issues connecting to mobile hotspot on your Galaxy J7 V / Galaxy J7 (2nd Gen.), view this.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your Galaxy J7 V / Galaxy J7 (2nd Gen.) on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Change the Browser Start / Home Page

Here's how to change the browser home page on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy J7V, so it's easy to find later.

Samsung Galaxy J7V Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy J7V.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy J7 V / J7 (2nd Gen.) - Language Selection

Here's how to change the language on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy J7V.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy J7 V / Galaxy J7 (2nd Gen.) when the screen is locked.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Screen Lock

Here's how to set up the screen lock on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Unlock Screen

Here's how to unlock the screen on your Galaxy J7 V.

Samsung Galaxy J7V Simulator: Charging Your Device

See how to charge your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy J7V to help protect your private information.

Samsung Galaxy J7V Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy J7V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Check Device Storage

Here's how to free up space if your Galaxy J7 V / Galaxy J7 (2nd Gen.) runs slow, crashes/resets, apps freeze or you can't save media.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage of your Galaxy J7 V / J7 (2nd Gen.) to an SD / memory card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove SD / Memory Card

Here's how to remove a memory card from your Galaxy J7 V / Galaxy J7.

Mobile Hotspot

Samsung Galaxy J7V Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy J7V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Music Files from Device

Here's how to transfer music files between your Galaxy J7 V / J7 (2nd Gen.) and a computer.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Move Music Files to Device

Here's how to transfer music files between your Galaxy J7 and a computer.

Navigating & Multitasking

Samsung Galaxy J7 V / J7 (2nd Gen.) - Use Multi Window

Here's how to use the multi window view on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Picture-in-Picture

Learn how to use picture in picture on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy J7V.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy J7 V (2nd Gen.) Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy J7 V, (2nd Gen) including current Android security patches.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Factory Data Reset (Powered Off)

Here's how to reset your Galaxy J7 V / J7 if the screen freezes or call, app, audio or sync issues occur and the device won't start.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Factory Data Reset (Powered On)

Here's how to reset your Galaxy J7 V / Galaxy J7 (2nd Gen.) if it has a blank / frozen screen, calling, app, audio or sync issues.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Software Version

Here's how to see the software version your Galaxy J7 V / Galaxy J7 (2nd Gen.) is running.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Modify SIM PIN

Here's how to change the SIM PIN on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn SIM PIN On / Off

Here's how to turn on/off the SIM PIN on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View SIM Card Number

Here's how to find the SIM card number for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy J7V.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S9 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S9 to help protect your account.

Samsung Galaxy S9 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S9.

Sounds, Volume & Audio

Samsung Galaxy J7 V / J7 (2nd Gen.) - Save a Ringtone

Here's how to save a ringtone on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Ringtones

Here's how to select a ringtone on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Use Speakerphone

Here's how to use the speakerphone functionality on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Vibrate Mode

Here's how to turn vibration on or off for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Volume Controls

If your Galaxy J7 V / Galaxy J7 (2nd Gen.) doesn't vibrate or make sounds when receiving texts, emails or alerts, view this.

Starter Mode

Samsung Galaxy J7V Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adding and Removing Apps from Favorites

Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Searching from the Home Screen

Discover how to search from the home screen while in Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy J7V.

Status Indicators/Lights

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Signal Strength

Here's how to view signal strength on the Galaxy J7 V / Galaxy J7 (2nd Gen.).

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Auto Receive Messages

If your Galaxy J7 V / J7 (2nd Gen.) isn't receiving multimedia (picture / video) messages, view this info.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Cut, Copy and Paste Text

Here's how to cut, copy or paste text on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Delete Messages

Here's how to delete text messages on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Text Message Notification Settings

Here's how to manage the notification settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium text from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - View Text Messages

Here's how to view text messages on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
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Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Capture a Screenshot

Here's how to take and view a screenshot on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Set Up Printing

Here's how to print documents wirelessly from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Planning Your Day

Learn how to plan your day using your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Searching Your Photos

Discover how to search your photos on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Searching Your Screen

Learn how to search your screen on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Up Google Assistant™

Learn how to set up Google Assistant on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy J7V from external storage.

Samsung Galaxy J7V Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy J7V with a USB connection.

Samsung Galaxy J7V Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy J7V with a wireless connection.

Samsung Galaxy J7V Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Using Your Feed

Learn how to use the Google Feed on your Samsung Galaxy J7V.

Samsung Galaxy S9 Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Measuring Your Blood Oxygen Level

Learn how to measure your blood oxygen level on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Tracking Your Heart Rate

Learn how to track your heart rate on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy S9 from external storage.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9 with a USB connection.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9 with a wireless connection.

Samsung Galaxy S9 Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy S9.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy J7V Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy J7V.

Samsung Galaxy J7V Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy J7V.

Wi-Fi & Network

Samsung Galaxy J7 V / J7 (2nd Gen.) - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J7 V / Galaxy J7 (2nd Gen.) with other Wi-Fi capable devices.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy J7 V / Galaxy J7 (2nd Gen.) to auto switch between Wi-Fi and mobile data.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi network from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Network Mode Settings

Here's configure network mode settings for your Galaxy J7 V / J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Reset Network Settings

Here's how to check settings if you can't connect to internet or send / receive email or messages.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Tethered Modem Connection

Here's how to share your Galaxy J7 V / J7 (2nd Gen.) internet connection with a computer via USB cable or Bluetooth.

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on/off on your Galaxy J7 V / Galaxy J7 (2nd Gen.).

Samsung Galaxy J7V Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy J7V to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.