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Phone overheating, losing battery power, not charging

Read these FAQs for help with phone battery issues like why is my phone not charging? Why does my phone get hot when charging? How do I improve phone battery life? If these answers don't solve your issue, visit our Troubleshooter.

You can expect to fix most issues in under 5 minutes. If you need more help we’ll connect you to a Customer Service Representative.

Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.

Learn how to improve your device's battery life

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