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Verizon Ellipsis® Kids - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis Kids.
Troubleshoot Ellipsis Kids
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - Ellipsis Kids

Here's how to quickly set up your Ellipsis Kids tablet.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Adjust Account Sync Settings - Ellipsis Kids

Here's how to view sync settings on your Ellipsis Kids tablet if you're not receiving email and app notifications.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Media Files to / from Computer - Ellipsis Kids

Here's how to transfer picture, video or music files between your Ellipsis Kids tablet to a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

Capture a Screenshot - Ellipsis Kids

Here's how to capture and view screenshot on your Ellipsis Kids tablet.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Troubleshooting Common Issues - Ellipsis Kids

Here's how to troubleshoot some common issues with your Ellipsis Kids tablet.

Battery & Power

Format SD / Memory Card - Ellipsis Kids

Here's how to erase all data on the SD / memory card of your Ellipsis Kids tablet.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

View / Extend Battery Life - Ellipsis Kids

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Ellipsis Kids tablet.

View Battery Info - Ellipsis Kids

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your Ellipsis Kids.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Send Contact via Bluetooth - Ellipsis Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Turn Bluetooth On / Off - Ellipsis Kids

Here's how to turn Bluetooth for your Ellipsis Kids tablet on or off and make it visible to other devices for pairing.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Common Camera Settings - Ellipsis Kids

Here's info on common camera settings (e.g., flash, timer, etc.), for your Ellipsis Kids tablet.

Move Media Files to / from Computer - Ellipsis Kids

Here's how to transfer picture, video or music files between your Ellipsis Kids tablet to a computer.

View Pictures / Videos - Ellipsis Kids

Here's how to view pictures and/or videos on your Ellipsis Kids tablet.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - Ellipsis Kids

Here's how to add a contact to your Ellipsis Kids tablet.

Delete a Contact - Ellipsis Kids

Here's how to remove a contact from your Ellipsis Kids tablet.

Edit a Contact - Ellipsis Kids

Here's how to edit a contact on your Ellipsis Kids tablet.

Link / Unlink Contacts - Ellipsis Kids

Here's how to link or unlink duplicate contacts in your Ellipsis Kids tablet.

Send Contact via Bluetooth - Ellipsis Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Ellipsis Kids

Here's how to see where a phonebook contact on your Ellipsis Kids was imported from.

Data

Manage Data Usage - Ellipsis Kids

Here's how to change the data usage cycle and set data warnings and / or limits on your Ellipsis Kids tablet.

Turn Data On / Off - Ellipsis Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Ellipsis Kids

Here's how to view / restrict the amount of data an app uses on your Ellipsis Kids tablet uses.

Device ID & Info

View Phone Number - Ellipsis Kids

Here's how to view the phone number for your Ellipsis Kids.

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Ellipsis Kids

Here's how to view the device ID (IMEI) for your Ellipsis Kids tablet.

View MAC Address - Ellipsis Kids

Here's how to view the Wi-Fi MAC address for your Ellipsis Kids tablet.

View SIM Card Number - Ellipsis Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Device Settings

Adjust Brightness / Display Settings - Ellipsis Kids

Here's how to adjust screen brightness and other display settings (e.g., Daydream, font size, etc.) for your Ellipsis Kids tablet.

Language Selection - Ellipsis Kids

Here's how to change the language used on your Ellipsis Kids tablet.

Set Date and Time - Ellipsis Kids

If your Ellipsis Kids shows the incorrect date and/or time, view this info to correct it.

Set Up Printing - Ellipsis Kids

Here's how to set up and add a printer to your Ellipsis Kids tablet.

Turn Airplane Mode On / Off - Ellipsis Kids

To turn Verizon network services on/off or if they aren't functioning on your Ellipsis Kids tablet, view this info.

Turn Data On / Off - Ellipsis Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Turn Screen Rotation On / Off - Ellipsis Kids

Here's how to turn screen rotation on/off to display content in landcsape or portrait on your Ellipsis Kids Tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

USB Debugging Mode - Ellipsis Kids

Here's how to facilitate a connection between your Ellipsis Kids tablet and a computer with the Android SDK.

Email/Gmail

Add an Existing Google Account - Ellipsis Kids

Here's how to add an existing Google (Gmail) account to your Ellipsis Kids tablet.

Add a Personal / Corporate Email Account - Ellipsis Kids

Here's how to set up a personal / corporate email account on your Ellipsis Kids tablet.

Compose and Send Email Message - Ellipsis Kids

Here's how to create and send an email message from your Ellipsis Kids tablet.

Create a New Google Account - Ellipsis Kids

Here's how to create a new Google (Gmail) account for your Ellipsis Kids.

Delete Email Messages - Ellipsis Kids

Here's how to delete email messages from your Ellipsis Kids tablet.

Email Account Common Settings - Ellipsis Kids

Here's info on common personal email settings (e.g., account name, etc.) for your Ellipsis® Kids.

Email Account Data Usage Settings - Ellipsis Kids

To modify data usage options for the personal email account on your Ellipsis Kids, view this info.

Email Account Notification Settings - Ellipsis Kids

If you're not getting notifications for the personal email on your Ellipsis Kids, view this info.

Email Account Signature Settings - Ellipsis Kids

To enter or edit the personal email signature on your Ellipsis Kids, view this info.

Email Account Sync Frequency Settings - Ellipsis Kids

To adjust the personal email sync frequency settings on your Ellipsis Kids, view this info.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Ellipsis Kids

Here's how to update the work email settings for your Ellipsis Kids tablet.

Perform a Gmail Sync - Ellipsis Kids

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis Kids tablet.

Remove Gmail Account - Ellipsis Kids

Removing then re-adding a Gmail account on your Ellipsis Kids often fixes email issues.

Remove a Personal / Corporate Email Account - Ellipsis Kids

Here's how to delete a personal / corporate email account from your Verizon Ellipsis Tablet for Kids.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - Ellipsis Kids

Here's how to view and reply to an email message from your Ellipsis Kids tablet.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Turn GPS Location On / Off - Ellipsis Kids

Here's how to turn GPS location for your Ellipsis Kids tablet on or off.

Google Backup & restore

Google Backup and Restore - Ellipsis Kids

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis Kids tablet.

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Customize Your Home Screen - Ellipsis Kids

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Ellipsis Kids tablet.

View Home Screen Panels - Ellipsis Kids

Here's how to view Home screen panels for your Ellipsis Kids tablet.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Ellipsis Kids

To change the Mobile Hotspot password on your Ellipsis Kids tablet, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Ellipsis Kids

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Ellipsis Kids Tablet.

Manage Mobile / Wi-Fi Hotspot Settings - Ellipsis Kids

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Ellipsis Kids tablet.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Kid Mode (Zoodles)

Access In-App FAQs (Zoodles) - Ellipsis Kids

Here's how to view info for the Kid Mode app on your Ellipsis Kids tablet.

Add a User Account - Kid Mode (Zoodles) - Ellipsis Kids

Here's how to add a user profile so multiple people can use Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Edit Profile - Kid Mode (Zoodles) - Ellipsis Kids

Here's how to make changes to your Zoodles profile on your Ellipsis Kids tablet.

Kid Mode (Zoodles) - Ellipsis Kids

Here's how to set sign in to your Zoodles account and configure Kid Mode settings on your Ellipsis Kids tablet.

Remove a User Account - Kid Mode (Zoodles) - Ellipsis Kids

Here's how to remove a user account (guest user profile) from Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Set Up Kid Mode (Zoodles) - Ellipsis Kids

Here's how to create a Zoodles account for use on your Ellipsis Kids tablet.

Sign In / Out - Kid Mode (Zoodles- ) Ellipsis Kids

Here's how to change from standard mode to kid mode on your Ellipsis Kids.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Email Account Password and Server Settings - Ellipsis Kids

To update the personal email password/server settings for your Ellipsis Kids, view this info.

Enable / Disable / Modify Screen Lock - Ellipsis Kids

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Ellipsis Kids tablet.

Manage Screen Lock Settings - Ellipsis Kids

Here's how to configure the screen lock settings for your Ellipsis Kids.

Set Up Face Recognition - Ellipsis Kids

Here's how to set up facial recognition to unlock your Ellipsis Kids tablet.

Unlock Screen - Ellipsis Kids

To unlock the screen on your Ellipsis Kids tablet, check out this info.

Memory/Storage

Check Device Storage - Ellipsis Kids

Here's how to free up space if your Ellipsis Kids tablet runs slowly / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert or Remove SD / Memory Card - Ellipsis Kid

Here's how to insert or remove an SD / memory card for your Ellipsis Kids tablet.

Operating System & Software

Factory Data Reset (Powered Off) - Ellipsis Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Ellipsis Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Updates - Ellipsis Kids

Here's how to check for and install software updates on your Ellipsis Kids.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

View Software Version - Ellipsis Kids

To view the software version your Ellipsis Kids is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - Ellipsis Kids

Here's how to change the SIM PIN for your Ellipsis Kids tablet or turn it on or off.

Insert / Remove SIM Card - Ellipsis Kids

Here's how to properly insert or remove a SIM card for your Ellipsis Kids tablet.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Ellipsis Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Set Notification Sounds - Ellipsis Kids

Here's how to select or change notification sounds on your Ellipsis Kids tablet.

Volume Controls - Ellipsis Kids

When you aren't getting notifications or your device doesn't vibrate/play a sound when receiving texts/emails, you might need to adjust the volume. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

TV

View Device Screen on TV - Ellipsis Kids

Here's how to view your Ellipsis Kids tablet screen on a compatible external device (e.g. HDTV).

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - Ellipsis Kids

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis Kids with other Wi-Fi capable devices.

Add a Virtual Private Network - Ellipsis Kids

Here's how to add a virtual private network (VPN) to your Ellipsis Kids.

Add a Wi-Fi Network - Ellipsis Kids

Here's how to add an available Wi-Fi network to your Ellipsis Kids tablet.

Auto Switch Between Wi-Fi & Mobile Data Networks - Ellipsis Kids

To allow your Ellipsis Kids to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - Ellipsis Kids

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Remove Wi-Fi Connection - Ellipsis Kids

To remove a saved Wi-Fi network from your Ellipsis Kids, view this info.

Tethered Modem Connection - Ellipsis Kids

Here's how to use your Ellipsis Kids as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - Ellipsis Kids

Here's how to turn the Mobile Hotspot feature for your Ellipsis Kids tablet on or off.

Turn Wi-Fi On / Off - Ellipsis Kids

Here's how to turn Wi-Fi for your Ellipsis Kids (tablet) on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View Signal Strength - Ellipsis Kids

Here's how to view the signal strength on your Ellipsis Kids tablet.