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Verizon Ellipsis® Kids - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis Kids.
Troubleshoot Ellipsis Kids
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Ellipsis® Kids

Here's how to quickly set up your Ellipsis Kids tablet.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

Adjust Account Sync Settings - Ellipsis® Kids

Here's how to view sync settings on your Ellipsis Kids tablet if you're not receiving email and app notifications.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Move Music Files from Device - Ellipsis® Kids

Here's how to transfer music files from your Ellipsis Kids to a computer.

Move Music Files to Device - Ellipsis® Kids

Here's how to transfer music files from a computer to your Ellipsis Kids tablet.

Move Pictures / Videos from Device - Ellipsis® Kids

Here's how to transfer picture or video files from your Ellipsis Kids tablet to a computer.

Move Pictures / Videos to Device - Ellipsis® Kids

Here's how to transfer picture or video files from a computer to your Ellipsis Kids.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Capture a Screenshot - Ellipsis® Kids

Here's how to capture and view screenshot on your Ellipsis Kids tablet.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Troubleshooting Common Issues - Ellipsis® Kids

See this info for general troubleshooting tips for your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Turning the Tablet On and Off

Learn how to power on and shut down your Verizon Ellipsis Kids Tablet.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Extend Battery Life - Ellipsis® Kids

Here's how to improve the battery life for your Ellipsis Kids tablet.

Format SD / Memory Card - Ellipsis® Kids

Here's how to erase all data on the SD / memory card of your Ellipsis Kids.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

View Battery Info - Ellipsis® Kids

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your Ellipsis Kids.

View Battery Status - Ellipsis® Kids

Here's how to view charging status, remaining battery and what uses the most battery on your Ellipsis Kids.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Send Contact via Bluetooth® - Ellipsis® Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Turn Bluetooth On / Off - Ellipsis Kids

Here's how to turn Bluetooth for your Ellipsis Kids tablet on or off and make it visible to other devices for pairing.

Verizon Ellipsis® Kids Tablet Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Verizon Ellipsis Kids Tablet with your Bluetooth device.

Verizon Ellipsis® Kids Tablet Simulator: Sending Photos Using Bluetooth®

Learn how to wirelessly send photos using Bluetooth on your Verizon Ellipsis Kids Tablet.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Common Camera Settings - Ellipsis® Kids

Here's info on common camera settings (e.g., flash, timer, etc.), for your Ellipsis Kids tablet.

Move Pictures / Videos from Device - Ellipsis® Kids

Here's how to transfer picture or video files from your Ellipsis Kids tablet to a computer.

Move Pictures / Videos to Device - Ellipsis® Kids

Here's how to transfer picture or video files from a computer to your Ellipsis Kids.

Verizon Ellipsis® Kids Tablet Simulator: Zooming In and Out of Photos

Learn how to zoom in and out when taking photos on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Video Setting for Sharing

Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Changing the File Size of Pictures

Discover how to adjust the picture settings for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Recording a Video

Discover how to record a video using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture

Discover how to take a picture using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Zooming In and Out for Video

Learn how to zoom in and out while video recording on your Verizon Ellipsis Kids Tablet.

View Pictures / Videos - Ellipsis® Kids

Here's how to view pictures and/or videos on your Ellipsis Kids tablet.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - Ellipsis® Kids

Here's how to add a contact to your Ellipsis Kids tablet.

Delete a Contact - Ellipsis® Kids

Here's how to remove a contact from your Ellipsis Kids tablet.

Edit a Contact - Ellipsis® Kids

Here's how to edit a contact on your Ellipsis Kids tablet.

Export Contacts to SD / Memory Card - Ellipsis® Kids

Here's how to export contacts to an SD / memory card in your Ellipsis Kids tablet.

Import Contacts from SD / Memory Card - Ellipsis® Kids

Here's how to import contacts from an SD / memory card to your Ellipsis Kids.

Link / Unlink Contacts - Ellipsis® Kids

Here's how to link or unlink duplicate contacts in your Ellipsis Kids tablet.

Send Contact via Bluetooth® - Ellipsis® Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding a Contact

Learn how to add a new contact to your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Verizon Ellipsis Kids Tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Ellipsis® Kids

Here's how to see where a phonebook contact on your Ellipsis Kids was imported from.

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Manage Data Usage - Ellipsis® Kids

Here's how to change the data usage cycle and set data warnings and / or limits on your Ellipsis® Kids.

Turn Data On / Off - Ellipsis® Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Ellipsis® Kids

Here's how to view / restrict the amount of data an app uses on your Ellipsis Kids tablet uses.

Device ID & Info

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Ellipsis® Kids

Here's how to view the device ID (IMEI) for your Ellipsis Kids tablet.

View MAC Address - Ellipsis® Kids

Here's how to view the Wi-Fi MAC address for your Ellipsis Kids tablet.

View Phone Number - Ellipsis® Kids

Here's how to view the phone number for your Ellipsis Kids.

View SIM Card Number - Ellipsis® Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Device Settings

Adjust Brightness / Display Settings - Ellipsis Kids

Here's how to adjust screen brightness and other display settings (e.g., Daydream, font size, etc.) for your Ellipsis Kids tablet.

Language Selection - Ellipsis® Kids

Here's how to change the language used on your Ellipsis Kids tablet.

Set Date and Time - Ellipsis® Kids

If your Ellipsis Kids shows the incorrect date and/or time, view this info to correct it.

Set Up Printing - Ellipsis® Kids

Here's how to set up and add a printer to your Ellipsis Kids tablet.

Turn Airplane Mode On / Off - Ellipsis® Kids

To turn Verizon network services on/off or if they aren't functioning on your Ellipsis Kids tablet, view this info.

Turn Data On / Off - Ellipsis® Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Turn Screen Rotation On / Off - Ellipsis® Kids

If the display on your Ellipsis Kids doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

USB Debugging Mode - Ellipsis® Kids

Here's how to facilitate a connection between your Ellipsis Kids tablet and a computer with the Android SDK.

Verizon Ellipsis® Kids Tablet Simulator: Accessing Settings

Explore how to access settings on your Verizon Ellipsis Kids Tablet to change alert sounds, turn off GPS and more.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Verizon Ellipsis Kids Tablet by adjusting the screen timeout.

Verizon Ellipsis® Kids Tablet Simulator: Setting to Silent

Explore ways to mute your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Verizon Ellipsis Kids Tablet to Airplane mode.

Email/Gmail

Add a Personal / Corporate Email Account - Ellipsis® Kids

Here's how to set up a personal / corporate email account on your Ellipsis Kids tablet.

Add an Existing Google™ Account - Ellipsis® Kids

Here's how to add an existing Google (Gmail) account to your Ellipsis Kids tablet.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Ellipsis® Kids

Here's how to create and send an email message from your Ellipsis Kids tablet.

Create a New Google™ Account - Ellipsis® Kids

Here's how to create a new Google (Gmail) account for your Ellipsis Kids.

Delete Email Messages - Ellipsis® Kids

Here's how to delete email messages from your Ellipsis Kids tablet.

Email Account Common Settings - Ellipsis® Kids

Here's info on common personal email settings (e.g., account name, etc.) for your Ellipsis® Kids.

Email Account Data Usage Settings - Ellipsis® Kids

To modify data usage options for the personal email account on your Ellipsis Kids, view this info.

Email Account Notification Settings - Ellipsis® Kids

If you're not getting notifications for the personal email on your Ellipsis Kids, view this info.

Email Account Signature Settings - Ellipsis® Kids

To enter or edit the personal email signature on your Ellipsis Kids, view this info.

Email Account Sync Frequency Settings - Ellipsis® Kids

To adjust the personal email sync frequency settings on your Ellipsis Kids, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Ellipsis® Kids

Here's how to update the work email settings for your Ellipsis Kids tablet.

Perform a Gmail™ Sync - Ellipsis® Kids

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis Kids tablet.

Remove Gmail™ Account - Ellipsis® Kids

Removing then re-adding a Gmail account on your Ellipsis Kids often fixes email issues.

Remove a Personal / Corporate Email Account - Ellipsis® Kids

Here's how to delete a personal / corporate email account from your Verizon Ellipsis Tablet for Kids.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Verizon Ellipsis® Kids Tablet Simulator: Forwarding an Email

Learn how to forward an email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Replying to an Email

Discover how to reply to an email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Corporate Email

Learn how to access your work email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Verizon Ellipsis Kids Tablet.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Ellipsis Kids

Here's how to view and reply to an email message from your Ellipsis Kids tablet.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Turn GPS Location On / Off - Ellipsis® Kids

Here's how to turn GPS location for your Ellipsis Kids tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - Ellipsis® Kids

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis Kids tablet.

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Folders to Home Screen - Ellipsis® Kids

Here's how to add folders to a Home screen on your Ellipsis Kids.

Add Shortcuts to Home Screen - Ellipsis® Kids

Here's how to add a shortcut to a Home screen on your Ellipsis Kids tablet.

Add Widgets to Home Screen - Ellipsis® Kids

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Ellipsis Kids tablet.

Remove Items from Home Screen - Ellipsis® Kids

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Ellipsis Kids tablet.

Rename Home Screen Folder - Ellipsis® Kids

Here's how to rename a Home screen folder on your Ellipsis Kids tablet.

Set Wallpaper - Ellipsis® Kids

Here's how to set the Home screen image on your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Verizon Ellipsis Kids Tablet to help organize your apps.

Verizon Ellipsis® Kids Tablet Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet for quick access to them.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting Widgets and Apps on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your Verizon Ellipsis Kids Tablet.

View Home Screen Panels - Ellipsis® Kids

Here's how to view Home screen panels for your Ellipsis Kids tablet.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Ellipsis® Kids

To change the Mobile Hotspot password on your Ellipsis Kids tablet, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Ellipsis® Kids

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Ellipsis Kids Tablet.

Manage Mobile / Wi-Fi Hotspot Settings - Ellipsis® Kids

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Ellipsis Kids tablet.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Verizon Ellipsis® Kids Tablet Simulator: Bookmarking a Website

Learn how to bookmark a website on your Verizon Ellipsis Kids Tablet, so it's easy to find later.

Verizon Ellipsis® Kids Tablet Simulator: Navigating to a Website

Discover how to find a website using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Opening and Closing a Web Browser Window

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Kid Mode (Zoodles)

Access In-App FAQs (Zoodles®) - Ellipsis® Kids

Here's how to view info for the Kid Mode app on your Ellipsis Kids tablet.

Add a User Account - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to add a user profile so multiple people can use Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Edit Profile - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to make changes to your Zoodles profile on your EllipsisKids tablet.

Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to set sign in to your Zoodles account and configure Kid Mode settings on your Ellipsis Kids tablet.

Remove a User Account - Kid Mode (Zoodles®) - Ellipsis™ Kids

Here's how to remove a user account (guest user profile) from Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Set Up Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to create a Zoodles account for use on your Ellipsis Kids tablet.

Sign In / Out - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to change from standard mode to kid mode on your Ellipsis Kids.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Kid Mode

Learn how to switch to and set up Kid mode on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using Kid Mode

A visual guide for using Kid mode on your Verizon Ellipsis Kids Tablet.

Language

Verizon Ellipsis® Kids Tablet Simulator: Changing the Language

Discover how to change the language settings on your Verizon Ellipsis Kids Tablet.

Lock, Unlock, Password & Security

Email Account Password and Server Settings - Ellipsis® Kids

To update the personal email password/server settings for your Ellipsis Kids, view this info.

Manage Screen Lock Settings - Ellipsis® Kids

Here's how to configure the screen lock settings for your Ellipsis Kids.

Set Up Face Recognition - Ellipsis® Kids

Here's how to set up facial recognition to unlock your Ellipsis Kids tablet.

Set Up Screen Lock - Ellipsis® Kids

Here's how to set up a screen lock (PIN, password, pattern, etc.) for your Ellipsis Kids tablet.

Turn Off Screen Lock - Ellipsis® Kids

To disable the screen lock setting on your Ellipsis Kids, check out this info.

Unlock Screen - Ellipsis® Kids

To unlock the screen on your Ellipsis Kids tablet, check out this info.

Verizon Ellipsis® Kids Tablet Simulator: Setting Screen Security

A visual guide for setting screen security on your Verizon Ellipsis Kids Tablet to help protect your private information.

Verizon Ellipsis® Kids Tablet Simulator: Unlocking the Screen

Learn how to unlock the screen on your Verizon Ellipsis Kids Tablet.

Memory/Storage

Check Device Storage - Ellipsis® Kids

Here's how to free up space if your Ellipsis Kids tablet runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert or Remove SD / Memory Card - Ellipsis Kids

Here's how to insert or remove an SD / memory card for your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Inserting a microSD Card

Discover how to put a microSD card into your Verizon Ellipsis Kids Tablet to add memory for photos, videos, music, documents and more.

Verizon Ellipsis® Kids Tablet Simulator: Removing a microSD Card

Learn how to take a microSD card out of your Verizon Ellipsis Kids Tablet to easily transfer content saved on your microSD card to another device.

Mobile Hotspot

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Verizon Ellipsis Kids Tablet as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - Ellipsis® Kids

Here's how to transfer music files from your Ellipsis Kids to a computer.

Move Music Files to Device - Ellipsis® Kids

Here's how to transfer music files from a computer to your Ellipsis Kids tablet.

Navigating & Multitasking

Verizon Ellipsis® Kids Tablet Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Verizon Ellipsis Kids Tablet.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Ellipsis® Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Ellipsis® Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Ellipsis® Kids

To check for or to install software updates on your Ellipsis Kids, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Verizon Ellipsis Kids Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

View Software Version - Ellipsis® Kids

To view the software version your Ellipsis Kids is running, check out this info.

SIM Card

Export Contacts to SD / Memory Card - Ellipsis® Kids

Here's how to export contacts to an SD / memory card in your Ellipsis Kids tablet.

Import Contacts from SD / Memory Card - Ellipsis® Kids

Here's how to import contacts from an SD / memory card to your Ellipsis Kids.

Insert / Remove SIM Card - Ellipsis Kids

Here's how to properly insert or remove a SIM card for your Ellipsis Kids tablet.

Modify SIM PIN - Ellipsis® Kids

Here's how to change the SIM card lock code on your Ellipsis Kids tablet.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Ellipsis® Kids

Here's how to turn the SIM PIN lock code for your Ellipsis Kids tablet on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis® Kids Tablet Simulator: Inserting a Micro SIM Card

Discover how to put a micro SIM card into your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Removing a Micro SIM Card

Learn how to take a micro SIM card out of your Verizon Ellipsis Kids Tablet.

View SIM Card Number - Ellipsis® Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Verizon Ellipsis® Kids Tablet Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Verizon Ellipsis Kids Tablet to help protect your account.

Verizon Ellipsis® Kids Tablet Simulator: Posting Status Updates and Photos to Facebook®

A visual walkthrough on how to update your Facebook status and post photos using your Verizon Ellipsis Kids Tablet.

Sounds, Volume & Audio

Set Notification Sounds - Ellipsis® Kids

Here's how to select or change notification sounds on your Ellipsis Kids tablet.

Volume Controls - Ellipsis® Kids

When you aren't getting notifications or your device doesn't vibrate/play a sound when receiving texts/emails, you might need to adjust the volume. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

TV

View Device Screen on TV - Ellipsis® Kids

Here's how to view your Ellipsis Kids tablet screen on a compatible external device (e.g. HDTV).

Text & Multimedia Messaging

Cut, Copy and Paste Text - Ellipsis® Kids

Here's how to cut, copy and paste text on your Ellipsis Kids tablet.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Verizon Ellipsis® Kids Tablet Simulator: Switching Back to Standard Mode

Discover how to switch back to Standard mode after being in Kid mode on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Verizon Ellipsis Kids Tablet.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Verizon Ellipsis® Kids Tablet Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Verizon Ellipsis Kids Tablet.

Wi-Fi & Network

Access Wi-Fi Direct - Ellipsis® Kids

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis Kids with other Wi-Fi capable devices.

Add a Virtual Private Network - Ellipsis® Kids

Here's how to add a virtual private network (VPN) to your Ellipsis Kids.

Add a Wi-Fi Network - Ellipsis® Kids

Here's how to add an available Wi-Fi network to your Ellipsis Kids tablet.

Auto Switch Between Wi-Fi & Mobile Data Networks - Ellipsis® Kids

To allow your Ellipsis Kids to auto switch between Wi-Fi and mobile data, view this.

Manually Add a Wi-Fi Network - Ellipsis® Kids

View this info if the Wi-Fi network you want to add to your Ellipsis Kids tablet doesn't display.

Network Mode Settings - Ellipsis® Kids

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Remove Wi-Fi Connection - Ellipsis® Kids

To remove a saved Wi-Fi network from your Ellipsis Kids, view this info.

Tethered Modem Connection - Ellipsis® Kids

Here's how to use your Ellipsis Kids as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - Ellipsis® Kids

Here's how to turn the Mobile Hotspot feature for your Ellipsis Kids tablet on or off.

Verizon Ellipsis® Kids Tablet Simulator: Connecting to a Wi-Fi Network

Learn how to use your Verizon Ellipsis Kids Tablet to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View Signal Strength - Ellipsis® Kids

Here's how to view the signal strength on your Ellipsis Kids tablet.