Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites


FiOS Internet

Internet Connections and Troubleshooting

The links below provide information on diagnosing and solving connection issues. This includes troubleshooting tips for solving Internet problems like the inability to access the Internet or a slow Internet connection.

Note: It is assumed that you have installed your D-Link, Actiontec, or Verizon router and have a Verizon Online account. If you have not installed your router, please contact Verizon FiOS Internet Service at 1-800-VERIZON to schedule the installation.

Troubleshooting your connection

See Also:
Unexpected browser and computer behaviors
Web Browser error messages
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=16184,16185,22852;;SeeAlsoLinks=16316,16344
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools