Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

Phone

  • Print
  • How to Use Call Gate Using Call Gate for the first time You must initialize your service from your subscribing telephone before you can use Call Gateā„¢.

    1. Lift your receiver from your subscribing telephone and listen for a dial tone.


    2. Dial 1-800-527-7070, Verizon's Advanced Services.


    3. Listen to the recorded, automated instructions and select Call Gate.
      You will hear a special set-up message for new Call Gate customers. The message will guide you through the initial set-up of your service.


    4. Enter the last four digits of your subscribing telephone number as your temporary PIN.


    5. When asked, change your temporary PIN to a new permanent 4-digit PIN.


    6. Use the Call Gate Menu to create your list of allowed and blocked numbers.
      At this time, you can also customize your service by selecting Call Gate options.


    7. When finished, hang up your phone or press 0.


    8. Wait 10 minutes and test your service by trying to dial one of the numbers you blocked.
    If you forget or lose your PIN You can reset your PIN online. Changing your Call Gate settings
    1. Dial 1-800-527-7070 to access Verizon's Advanced Services from any touch tone phone.


    2. Enter the 10-digit telephone number of your subscribing telephone.


    3. Enter your Call Gate PIN.
    Main Menu
    • Press 12 to go to the Call Gate Menu.

    • Press 99 to change your PIN.

    • Press 0 to exit the system.
    Call Gate Menu
    • Press 1 to find out what options are currently activated on your phone.

    • Press 11 to allow outgoing calls.

    • Press 12 to block all outgoing calls.

    • Press 13 to permit outgoing calls only to numbers on your Allowed Numbers list.

    • Press 14 to block outgoing calls to numbers on your Blocked Numbers list while still permitting calls to your Allowed Numbers list.

    • Press 15 to block Long Distance, 900/700, and Audiotex calls.

    • Press 2 to set up, review or change International, Directory or Operator Assisted, or Emergency options.

    • Press 3 to set up, review, or change your Allowed Numbers list.

    • Press 4 to set up, review, or change your Blocked Numbers list.

    • Press 9 to return to the Call Gate Menu.

    • Press 0 to exit the Call Gate system.
    Instructions for FiOS Digital Voice Calling Features

    See also: Related Call Gate topics
    Additional Calling Features
    SeeAlsoLinks=22123,22104;;SolutionDesc6=46670
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

     

    My Verizon

    Support Tools

    Watch FiOS

    Trending

    • Visual 411