Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites



How do I turn Closed Captions on or off?

Most FiOS TV remote control models let you turn Closed Captioning on or off by pressing the * button. Otherwise, you can always use the Media Guide to turn Closed Captioning on or off:

  1. Press the Menu button on your remote control.
  2. Select Settings.

  3. Select System.
  4. Select Accessibility.
  5. Select Close Captions.
  6. Select either On or Off and press OK.

Depending on your setup and equipment, Closed Captioning may not be available.

See Also: I'm having issues with Closed Captioning on my TV

Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools