A recent change to your FIOS TV service requires that software updates be delivered to your Set-Top Box(es) so the new services are available to you.
These software updates are automatic except in the case where a Set-Top Box is turned off or disconnected. Follow the steps below to ensure all Set-Top Boxes at your location are updated to include your new services.
Get Set-Top Box software updates
- Check that all your Set-Top Boxes are connected and turned on.
- Once the Set-Top Boxes are turned on, wait for approximately 20 minutes. During this time the Set-Top Boxes will be detected and required software updates will be delivered.
- Your new services should now be available on all your Set-Top Boxes.