Questions are good. Answers are better.

• Can I watch live TV with my Fios TV app anywhere?

  Pretty much! You can watch live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios Internet and Fios TV subscription and your in-home (IH) and out-of-home (OOH) status.

• What is In-Home (IH) and Out-of-Home (OOH)?

  In a nutshell, In-Home (IH) is only when your device is connected to the Fios router provided with your Fios Internet service. So when you’re not connected to your Fios Wi-Fi router (even if you’re right next to it), you’re considered Out-of-Home (OOH). Your IH and OOH status determines your Fios TV app experience, availability of certain features, live TV content, On Demand and DVR mobile streaming.

• What about when I'm at someone else’s house who also has Fios TV and Fios Internet service?

  You would be considered Out-Of-Home (OOH) whenever you connect your device to someone else’s Fios router.

• Can other household members watch Fios TV on their mobile device or online?

  Absolutely! You can create sub-accounts for other household members to watch TV shows and movies via the internet and the Fios TV app.

  To create or delete sub-accounts:

  Go to My Verizon, select Profile > Sub Accounts and follow prompts.

  Note: Sub-account creation and management is only available to Fios TV customers and must be managed in My Verizon.

• How do I watch other TV apps like ESPN?

  It’s easy! Simply download the TV network’s app and sign in with your Verizon Fios TV username and password. The TV network must be a channel included in your Fios TV subscription package lineup in order to get access.

• What’s the difference between the Fios TV app and the My Fios app?

  The Fios TV app takes care of all your entertainment needs, letting you watch Fios TV using a wireless internet connection.

  The My Fios app lets you easily manage all your Verizon account information.

  Each app allows you to access the other without exiting:

  • In the Fios TV app, go to Settings > Preferences > Share Log in Info With My Fios, turn feature On.
  • In the My Fios app, select the navigation menu in the upper right corner, select Fios TV app.

  Don't have the Fios TV app or the My Fios app?

  • Learn more

• Pending installation

  Just ordered Fios? Is your Fios TV service being transferred to your new home? While you wait for your Fios installation, you can watch select content via the Fios TV app. Just download the app to a supported mobile device, smart phone or tablet.

• What devices does the Fios TV app support?

  The following mobile devices, smartphones and tablets are supported:

  • iOS devices running iOS 9 and higher
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  • Android devices running Android 4.4 and higher
  • Amazon Kindle and Fire devices running Android 4.4 and higher

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  The following devices are not supported:

  • Some Android devices with the Intel Processor
  • Blackberry 1
  • Kindle Gen 1 and Gen 2

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  Note: The list of supported devices is subject to change.

• Can I use the Fios TV app when I’m not connected to the Fios router?

  Yes! When you’re not connected to your Fios router, you can access the internet via another Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios Wi-Fi router, you will get the OOH Fios TV app experience, which may not include all of the channels that you get when in-home.

• Can I stream content when I am outside the United States or its territories?

  Sorry, TV content is not available for streaming outside the United States and its territories.

• Is there a wireless data charge to stream video to my device?

  Verizon Wireless postpay service customers using the Fios TV app (version 1.0 or later) (the “App”) on a compatible device in the United States will not incur Verizon Wireless data usage charges for watching videos, as long as you’re connected to Verizon Wireless postpay 4G LTE service. You will incur data usage for non-streaming activity, such as starting/restarting the App, going off airplane mode and transitioning from Wi-Fi to 4G LTE (approximately 1-5 MB per instance) and diagnostic data (approximately 12 MB per month for typical streaming activity, substantially greater for high levels of streaming). Video streamed to your mobile device or tablet exclusively over Wi-Fi will not incur wireless data charges.

  If you are not a Verizon Wireless customer and stream a video over a 3G or 4G LTE wireless network, then any applicable wireless data charges will apply.

  For more info, see the End User License Agreement (EULA) that can be found in the ‘About’ section under Settings. This offer is not available to Verizon Wireless prepaid customers, customers of other wireless carriers, Verizon Wireless customers who take their wireless device outside the United States, Verizon Wireless customers accessing the App over a VPN (“virtual private network”), Verizon Wireless customers with a static IP address, or when a Verizon Wireless device is not on Verizon Wireless postpay 4G LTE service.