Accessible apps & features
Make your Verizon Wireless device work for you by taking advantage of accessible features and apps for customers with physical disabilities.
Big button remote
Fios TV remote controls with larger buttons are available for partially sighted customers with Legacy Fios TV equipment only.
Fios voice remote controls are available in place of larger button remotes for partially sighted customers with Fios TV One and Stream TV devices.
If you have a disability that would allow you to benefit from one of these voice remotes, we would be happy to provide you with one at no charge.
Fios TV Text to Speech
Text to Speech functionality for the Fios TV on-screen guide can enhance accessibility for customers with visual or other disabilities. Text to Speech provides an audible voice readout of on-screen text, such as menu and guide data. This feature can be enabled or disabled via the on-screen guide.
How to enable Text to Speech
Text to Speech functionality is available on most Verizon set-top boxes. Follow these steps to enable the feature via the settings menu:
- First go the Menu
- Next go to Settings
- Then go to System
- Go to Accessibility
- Enable Text to Speech
If you need help getting the Text to Speech feature to work on your set-top box, contact us anytime at 1-800-Verizon (1-800-837-4966). One of our skilled representatives can enable the feature for you remotely.
Set-top box compatibility
If you have a disability and feel you would benefit from Text to Speech but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge
Alternate billing formats
To assist Verizon customers with visual and other disabilities, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:
- Large print format
- Audio CD
It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.
Request materials in alternate media formats:
Verizon Mobile Customers
Verizon Wireless National Accessibility
Customer Service Center
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday
For Verizon Home Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday
Email us at: email@example.com